I have several movie posters with a circled number in the upper left corner. What does that mean? Can anyone help me with this?
I've been trying to figure it out but I've had no success.
Thanks
Mark
I have several movie posters with a circled number in the upper left corner. What does that mean? Can anyone help me with this?
I've been trying to figure it out but I've had no success.
Thanks
Mark
Welcome to the forums, Mark. This is an indication that you have multiple copies of a film. This may be accurate, or the PMS may have incorrectly identified a film. A common cause is a problem with your file naming.
See these two support articles.
Thanks David. I just uploaded the Star Trek Collection and I tried to make sure that all the titles were unique by adding roman number after "Star Trek". Thanks for the support articles, this should help a lot.
Thanks
I am seeing these same blue boxes with #2, but only on TV show posters (none of my movies show it) and only on the dashboard (not in TV library view). I understand this indicates that Plex thinks there is a duplicate, but that’s not the case here. These are TV shows that all have a “S–E--” naming convention, so I think this is a software glitch in the new web client, since that’s when these boxes first showed up for me. Also, they show in each browser I’ve tried (Chrome, FireFox, IE).
@dhectorg said:
I am seeing these same blue boxes with #2, but only on TV show posters (none of my movies show it) and only on the dashboard (not in TV library view). I understand this indicates that Plex thinks there is a duplicate, but that’s not the case here. These are TV shows that all have a “S–E–” naming convention, so I think this is a software glitch in the new web client, since that’s when these boxes first showed up for me. Also, they show in each browser I’ve tried (Chrome, FireFox, IE).
Unless we can see your logs and/or a screenshot of your file/folder structure it would be almost impossible to determine what is causing your issue.
A screenshot is pretty easy: open a file explorer window and hold Alt then press PrintScreen. Paste that to Paint, save and attach to a message.
Logs aren’t much harder:
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
Change to a txt file and attach.
Hi!
I was searching for a similar answer and read the ones here. The previous message requested a screen shot, so I’ll post mine.
Notice the number 8 on the season poster top right corner.
I’m not clear what that stands for in terms of the series when there are more than eight episodes and no duplicates. I get that the number typically means duplicated films in the movies category, but in the series without duplicates, I’m not sure what that means. If you can help, I’d appreciate it.
Corey
@caburkes That is the number of un-watched episodes. A blue circle indicates duplicate(s).
I had this issue on just one movie, and I was able to resolve the issue. When I used MediaInfo to look at the MP4 file structure, I noticed the audio was ID #1, and the video was ID #2. I remuxed the streams (using MKVToolNix) to set the video as id 1 and the audio as id 2, and this fixed the issue for me. I suspect when Plex saw a video with id 2, it (incorrectly) assumed there was more than one video stream in the file.
Still having this issue… I downloaded each “recently added” movie the same day, so why it chose those two (see screenshot) is baffling. They are the only items with the boxed numbering on my server. They’re also not duplicates in any way (other than the “usa” country tag, and “drama” genre).
Edit, I’ve looked at the HTML and it says it’s the “multiple version badge,” (same duplicate counter).
Element information:
div[data-qa-id="metadataPosterMultipleVersionBadge"]
AND/OR
div.MetadataPosterCardOverlay-versionBadge-1cDAu.MetadataPosterCardOverlay-topLeftBadge-2ooI_.MetadataPosterCardOverlay-badge-1FU-p
2nd edit, I marked Apocalypto as watched and its badge went away.
3rd (and final) edit: I have version optimisation on. I selected the menu and saw “Play Version… | Original // Optimized for TV”
But I have 3 other “optimized” movies that are badge-less, and don’t show the “Play Version…” option.
Optimized Movies
Lacks badge & Version choice
Sorry to bump this, but there is still something “funny” going on.
I am setting up on a brand new NAS. I have installed Plex on it, and am ever so slowly transferring the old files over and I am already seing plenty of duplicates. I was suspecting the subtitles, but that doesn’t seem to be it either.
Folder
No optimized versions
Duplicates. Notice that Oblivion also looks like a duplicate even without subtitlefiles
Call up the Plex media info of these movies and look which files Plex is considering as the same movie.
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Thank you! Seems like the codexpack is messing with me. I don’t recall adding the subdirectory, but now I know what to look for if it pops up again.
Edit your library,
go to the ‘Add Folders’ tab
and look which path’s are appearing there.
According to your screenshot, it should have only one path, pointing to
/share/CACHEDEV1_DATA/Multimedia/Video/Action
Btw if this is a QNAP, take a look at the QNAP FAQ, particularly at Q14
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And adding to @OttoKerner here:
The Codec Pack is NOT needed for Plex Media Server, and is known to cause problems.
If not used elsewhere, I strongly suggest to uninstall it
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