Movies gone after updating title externally

Server Version#: 1.18.3.2156
Player Version#: 4.18.1

Been using Plex for a long time, and was working fine, famous last words… :slight_smile:
Yesterday, I was adding a couple new movies and TV shows, when I noticed (in Plex) the new ones had titles like “title_t00” or “title_t01” (these were ripped with MakeMKV and Handbrake. The former saves them using filenames like title_t00.mkv, but I was making sure the filenames were correct with Handbrake, so I figured Handbrake must have embedded the original name into the metadata somewhere.
Note that the cover art was matching up fine, but while browsing, one would see these incorrect titles rather than the filenames or anything more useful like Yogi Bear or Minions.
So, after a quick search, I found I had Easytag installed, which I assumed I used for such things previously, and proceeded to update title tags for the Yogi Bear and Minions movies, as well as about a dozen others that I noticed still had incorrect title metadata.
But when Plex refreshed, all of a sudden these were almost all missing, with some exceptions. I don’t recall that it updated things automatically, I may have done a refresh metadata for the movies library before seeing any changes. At any rate, Yogi Bear refreshed just fine, and now showed the updated title, but others were just gone. I did the “remove files, empty trash, clean bundles, optimize db, move files back” sort of deal, with all sorts of permutations, and nothing changes. I even tried removing tags completely, renaming the files (I use “Movie Title (Year).ext” syntax, tried removing the year), putting them in subfolders, and nothing works. In the logs, I can see
Dec 26, 2019 10:21:18.852 [0x7fb736ffd700] INFO - Library section 3 (Movies) will be updated because of a change in ‘"/home/sbishop/Videos/Movies"/Flushed Away (2006).m4v’
but the refresh/rescan does not result in any further logging regarding the missing files. The scan completes, and no new movies are found (the counter at the top remains the same).

On the flip side, I can move other movies out of the Movies folder, and Plex notes the change, and hides it from the view. Moving such movies back does result in them re-appearing in the library as expected.

The only way I’ve been able to get any change for the missing movies was to re-rip it from DVD (Minions), but I don’t have that option for all of them at the moment.

I saw something earlier (that I can’t find now) about Plex thinking things are “duplicate content”, but none of the ideas on that thread worked for me. Ideas?

Notice the use of both double and single quotes? That is incorrect. Somewhere something sneaked in. Are you using "/home/..............." as your path specifier for the section?

If I may recommend, rather than embedding tags in movies, use FileBot. This way, there are no embedded tags. The names, which Plex matches better with, are correct. FileBot finds, renames, and creates proper structure (per the template you define or by using the {plex} predefined rule.

It doesn’t show those quotes in the UI at all, would it not be Plex putting them in the log itself?
At any rate, Plex works just fine for some movies, but not for others (all in the same folder, some few in sub-folders). I don’t know for sure how many I updated tags on, but I do know for sure that at least one movie with updated tags shows up fine in the library, while about 20 others do not show up anymore at all. I know they were all in the library before because I literally just sat down and went through all our movies last night to make sure they were all in Plex right before this fiasco happened.

I had that thought also, just removing the tags and using filenames. I have all of them properly named already, and I probably should have just removed all the offending tags to start with. But now, even when I strip the tags using EasyTag, Plex still won’t rescan the files in question.

I think I just figured it out. For some reason, EasyTag set the permissions to 600, where before they were 755, and even though Plex knew the file(s) had changed (not sure how), it couldn’t properly access the file(s).
Just fixed permissions on one, moved out of the Movies folder, let it scan, moved it back in, and it picked it up as before!

Permissions and Linux… get’s us all every time.

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