Server Version#: 1.25.3.5409 Player Version#: Unknown So sometime after Christmas, I’ve had some family report that they cannot get anything to play on their TV, but can play from an iPad. Initially, I assumed it was the Lets Encrypt cert issue, but they have assured me that they’ve made the ‘inse…

Should I have placed this in the Plex Players category?

I’ve another user reporting unable to play anything. I had them turn on client logging last night. They attempted to play something at about 21:01 on 1/24 server time.

Please don’t take this the wrong way, but am I doing something wrong in my reporting here? I promise this isn’t an entitled demand for support, its just generally folks have been able to figure out what I’m doing wrong in a couple days or less. Thanks to everyone for what you do here.

Can you confirm those files are working on your end? Your logs show a number of errors claiming there’s attempts to play files without audio/video track respectively. Also… on what specific clients are your relatives trying/failing to play those videos (I’m seeing a number of errors about an Xbox …

So yes, I’ve confirmed that I can play the file(s) in question without issue. I’ve attached debug logs. The error should have happened around 12:17 and the client was a Samsung tv. They can access the server (and play some files) just fine. edit: I’m sure you can find it, but it looks like the att…

@tom80H Any chance you might take another look?

Seems there’s been a number of transcodes failing where your server was running out of memory(?). That seemed to happen when you had 6 users trying to stream from your server. If there’s not enough CPU/GPU power or network bandwidth, your server will usually try to balance the available capacity f…

Brand new Alder Lake processor, 64GB of RAM, and 500/500 internet. Resource contention seems unlikely.

If you’re using a RAM disk for the transcoding folder, 64 GB for 6 streams isn’t all that much :wink:

I’ve got 6 streams running right now, with an 6GB transcoding drive. This is what ‘df’ shows. tmpfs 5.6G 879M 4.8G 16% /tmp

Multiple users reporting they are unable to play anything. Multiple logs attached

Plex Media Server

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Multiple users reporting they are unable to play anything. Multiple logs attached

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