My media folder is gone. It just disappeared

Plex Media Server NAS & Devices
1

So I’ve go kind of a major problem… The other night I went to watch an episode of Big Bang Theory, but it said the file is “unavailable”. So I go to the media server on my computer (windows) to see what was happening. Every file was "unavailable. So I clicked on my Synology NAS drive and the entire media folder was gone. 400 movies and shows, gone, no trace. Nothing was touched, nothing changed in my settings, it should have been business as usual, but noting was there. It wasn’t the entire drive, my Surveillance Station files where still there, just the Plex Media folder.

Anybody ever heard of this happening? I can’t imagine there’s a fix, but losing all my media for no apparent reason really sucks.

My setup, in case it matters, is I watch on a Roku, my media server is on a widows computer, I also have a Mac Mini set up as a backup Plex server, my media is (was) on a Synology 214 SE running 2 healthy Maxtor drives.

How does an entire Media folder just disappear? A virus perhaps?

I’m at a loss.

Thanks to anyone who can shed some light on this.

3

Thanks for the response!

I’ll try everything and let you (and everyone) know what happens.

4

Well, I dug into my notifications and discovered what happened. The thing is it raises more questions than it answers.

Oh, and you were right, definitely not a PLEX issue.

At 3:30 am on the 15th, the “Admin” account logged in to my NAS and deleted my entire Media folder.

Now I basically never log in as “Admin” (and, yes it has a unique password). Literally no other person had physical access to my computer and I’m pretty sure I wasn’t up deleting my own files at 3:30 am. So what happened?

All I can think is Firefox started giving warnings that the NAS sign-in page was not secure and anything I enter could be compromised. Naturally I didn’t take that seriously. So, eliminating myself as the culprit, I’m down to either it was a computer glitch or I was hacked somehow. Either is disturbing.

Bottom line is, my files are gone for good, I need to take these security warnings seriously, Firefox is going to be deleted from my computer and I’m going to batten down the hatches on my computer security.

Thanks for the advice, sorry if I wasted anybody’s time.

6

Umm… same thing just happened to me. No one else has access. This is either a Plex or Synology issue now.

7

Synology is INfamous for dropping permissions.

Control Panel - Shared Folders - Edit each share. unclick-save-click again-save (for user plex)

8

This has something to do with plex resetting the plex directory, changing the user and changing the password of the directory. It’s still there and visible in windows (not in OS-X) but needs a username / pwd to log into now which is totally baffling…