My Music/TV Shows/Movies Aren't Showing Up

[elan]

My LOST files did import properly--however, in Plex, Lost is showing up as the show "The Lost Room"--here is a shot of plex--the episodes are named properly but in the wrong series:

Have you tried right clicking on the show and selecting Fix Incorrect Match and then picking Lost?

And Finally--my 24 Series Files--most were downloaded and are .m4vs--but when i try to play they are not playing.
Here is a shot within plex--i am getting an odd rectangular window at the top which has a lot of code and a time bar--but no video/sound is playing.

That's odd, I honestly don't even know how to make that little mini-player show up! If you hit enter or click play on the Apple Remote, it should play full-screen. It's possible that hitting the "tab" key switches between that mini player and the full-screen window.

[ShannonGS]

I suspect that an issue with us parsing MP4 tags is preventing those episodes from making it in. I would *love* to get my hands on one of those MP4 files, if possible can you upload one to dropbox? Many thanks!

Hi Elan (aka Sherrif!) :) I am happy to send you anything you need--please just tell me how to do it! Where is the "drop box"--Also
Do you want me to send you the mp4 nip tuck and the m4v? or just episode 3? And would you like me to send the one mp4 file that DID make it through? (entourage) along with one from the same season that didn't?
Anything you want--you guys work incredibly hard and I'd like to help in any way i can!!!
Best regards, Shannon

[elan]

Hi Elan (aka Sherrif!) :) I am happy to send you anything you need--please just tell me how to do it! Where is the "drop box"--Also
Do you want me to send you the mp4 nip tuck and the m4v? or just episode 3? And would you like me to send the one mp4 file that DID make it through? (entourage) along with one from the same season that didn't?
Anything you want--you guys work incredibly hard and I'd like to help in any way i can!!!

Hey Shannon, sorry I meant http://www.dropbox.com/ :) You should be able to make an account there and upload media.

I'd like to see an MP4 file that doesn't appear. As for the Nip/tuck M4V files, I think you will need to either:

1) Name them 1x01 or S01E01
2) Rename them to .mp4 so that the MP4 parser kicks in

However, since there's a bug in the MP4 parser (apparently), the main thing to do is get one of those files into my grubby hands and then we can go from there!

[ShannonGS]

Hey Shannon, sorry I meant http://www.dropbox.com/ :) You should be able to make an account there and upload media.

I'd like to see an MP4 file that doesn't appear. As for the Nip/tuck M4V files, I think you will need to either:

1) Name them 1x01 or S01E01
2) Rename them to .mp4 so that the MP4 parser kicks in

However, since there's a bug in the MP4 parser (apparently), the main thing to do is get one of those files into my grubby hands and then we can go from there!

OK--I'll create account now and send you an mp4. What i meant to say--all the m4vs are coming through--ie Nip Tuck--all the files that were m4v's did come through and the 3 mp4's didn't...sorry I confused you. The .m4v's are all fine--just wondering if you might like a nip tuck m4v to compare to the nip tuck mp4--but sounds like you don't need it!

Just a couple of minutes...

[ShannonGS]

Have you tried right clicking on the show and selecting Fix Incorrect Match and then picking Lost?



That's odd, I honestly don't even know how to make that little mini-player show up! If you hit enter or click play on the Apple Remote, it should play full-screen. It's possible that hitting the "tab" key switches between that mini player and the full-screen window.

I'll check the fix for Lost--I missed that step!

And as for the other--it was so small i didn't even realize it WAS a mini-player. Ill mess around with it and let you know.

[ShannonGS]

Hey Shannon, sorry I meant http://www.dropbox.com/ :) You should be able to make an account there and upload media.

I'd like to see an MP4 file that doesn't appear. As for the Nip/tuck M4V files, I think you will need to either:

1) Name them 1x01 or S01E01
2) Rename them to .mp4 so that the MP4 parser kicks in

However, since there's a bug in the MP4 parser (apparently), the main thing to do is get one of those files into my grubby hands and then we can go from there!

Nip Tuck--episode 3 "nanette babcock"http://dl.dropbox.com/u/12722133/Nanette%20Babcock.mp4

Mad Men--from season 1--'ladies room"http://dl.dropbox.com/u/12722133/Ladies%20Room.mp4

Let me know what else you need! Shannon

[elan]

Let me know what else you need! Shannon

Hold the presses, this *might* be easier than I had thought. Go to Plex Online > More > Check for Updates and there should be a Scanners update (unless you got it automatically). Click the button to refresh and you *might* see all your missing episodes. We weren't reading in data from .mp4 files for some genius reason, only .m4v files :)

[ShannonGS]

Hey Shannon, sorry I meant http://www.dropbox.com/ :) You should be able to make an account there and upload media.

I'd like to see an MP4 file that doesn't appear. As for the Nip/tuck M4V files, I think you will need to either:

1) Name them 1x01 or S01E01
2) Rename them to .mp4 so that the MP4 parser kicks in

However, since there's a bug in the MP4 parser (apparently), the main thing to do is get one of those files into my grubby hands and then we can go from there!

Elan--I'm not sure what happened--i did everything by the instructions and I'm seeing the files in the public dropbox with this link:

but...online (from a different computer) I can see the files but both at 0 kbps.

Maybe it's syncing--but here is another place you can look--in my public file on my idisk (mobile me)
(I know this is still syncing so give it a few minutes if you don't see two files)



good luck!

[ShannonGS]

Hold the presses, this *might* be easier than I had thought. Go to Plex Online > More > Check for Updates and there should be a Scanners update (unless you got it automatically). Click the button to refresh and you *might* see all your missing episodes. We weren't reading in data from .mp4 files for some genius reason, only .m4v files :)

Man you are GOOD!!! :lol:

It worked!!!!! YOU (and the other guys) ROCK!!! ;)

So--that's fixed--i'll go through all the files and make sure they play properly.

Not to be ungrateful... :unsure:

The only issue i still have--forgive me, but I can't figure out how to fix the Lost issue--showing up as "the lost room"--I don't have an apple remote, working with a key board and magic track pad--but can't right click on lost--do you know the keyboard keys to get there?

And...24 season 2 and season 4--in neither one can i see the video--that "mini player" isn't really playing anything--the timer across the bottom speeds on by but no sound/no video. tabbing doesn't work, full screen toggle--can't figure it out. Here is another screen shot
--but it is only 24--all others play properly and the other seasons of 24 work as well. I believe these were downloaded from apple store a couple of years ago...but other applestore downloads work fine.

If you hear of anything that might relate, please keep me in mind--not urgent...yet... B)
Thanks again!!! Shannon

[elan]

The only issue i still have--forgive me, but I can't figure out how to fix the Lost issue--showing up as "the lost room"--I don't have an apple remote, working with a key board and magic track pad--but can't right click on lost--do you know the keyboard keys to
get there?

You'll need to go to the Plex Media Manager for now, and right click on the Lost show to fix the match.

http://idisk.me.com/efeingold/Public/Pictures/Skitch/Fullscreen-20101004-163641.jpg

We'll make this possible from the Media Center application at some point.

And...24 season 2 and season 4--in neither one can i see the video--that "mini player" isn't really playing anything--the timer across the bottom speeds on by but no sound/no video. tabbing doesn't work, full screen toggle--can't figure it out. Here is another screen shot

If it's from the Apple Store and has DRM, then it for sure won't play in Plex; this is a limitation imposed by Apple, we can't do anything about it.

[soerenkroeger]

Apologies if this is obvious, but after moving the files out, did the click on the refresh button to rescan? The "" directory is just the top-level, it's relative to the root.

However, the TV scanner needs at least show directories, like

TV Shows/24, TV Shows/30 Rock

If you have them all as flat files in TV Shows they will not scan with the current TV scanner.

Ah - ok - I wasn't aware of that the TV scanner isn't supporting flat files... sorry about the noise...

[elan]

Ah - ok - I wasn't aware of that the TV scanner isn't supporting flat files... sorry about the noise...

Not at all! Sorry we don't support it yet :)

[ShannonGS]

You'll need to go to the Plex Media Manager for now, and right click on the Lost show to fix the match.

http://idisk.me.com/efeingold/Public/Pictures/Skitch/Fullscreen-20101004-163641.jpg

We'll make this possible from the Media Center application at some point.



If it's from the Apple Store and has DRM, then it for sure won't play in Plex; this is a limitation imposed by Apple, we can't do anything about it.

Elan-
I was able to rename Lost--
And--darn Apple! I love Apple but bummer...But thanks a LOT for telling me--will save a lot of frustration! I'll probably add something to the name of these shows to prevent them from syncing so i don't have to remember! ;)

Aloha and thank you!
PS: I'm going to 'positive rep' you--is there anything else or anyone else I can tell what a great job you do? And if you ever want any uploads, you know where to come! (now that I know how to do it! :))

[mattnad]

I have a couple of TV shows that defy attempts to scan correctly.



The first is “New York: A Documentary Film” which has the folder name “New York A Documentary Film” to avoid the “:” issues on my NAS. It exists in the TVDB here. The scanner fails to find it and when I go to fix incorrect match and then Search with “New York” only, it fails to find the series.



The second is “Vietnam: A Television History” which has the folder name “Vietnam A Television History” to avoid the “:” issues on my NAS. It exists in the TVDB here. The scanner fails to find it and when I go to fix incorrect match and then Search with “Vietnam” only, it fails to find the series.



I suspect the colon “:” in the series name is the issue for the scanner.

[elan]

I have a couple of TV shows that defy attempts to scan correctly.

The first is "New York: A Documentary Film" which has the folder name "New York A Documentary Film" to avoid the ":" issues on my NAS. It exists in the TVDB [here](http://thetvdb.com/?tab=series&id=82457&lid=7). The scanner fails to find it and when I go to fix incorrect match and then Search with "New York" only, it fails to find the series.

The second is "Vietnam: A Television History" which has the folder name "Vietnam A Television History" to avoid the ":" issues on my NAS. It exists in the TVDB [here](http://thetvdb.com/?tab=series&id=79301&lid=7). The scanner fails to find it and when I go to fix incorrect match and then Search with "Vietnam" only, it fails to find the series.

I suspect the colon ":" in the series name is the issue for the scanner.

Let's be careful to distinguish between "scanner" issues and "agent" issues.

The scanner is responsible for getting your media into the database, so that it shows up.

The agent is responsible for getting posters and data about your media.

The problem you're seeing is a agent one (an issue matching). I suspect you can work around it for now by doing a manual search (click on "Search" in the Fix Match results) and then type in the TVDB ID.

The good news is that we're working on much improved search functionality, which will be pushed before too long.

[mattnad]

The problem you're seeing is a agent one (an issue matching). I suspect you can work around it for now by doing a manual search (click on "Search" in the Fix Match results) and then type in the TVDB ID.

I'll try the TVDB ID approach and see if that works. Thanks.

[brnor]

Don’t know if this is an known issue, but I had some problems getting “The Rock” to show up in Media Manager.



It did not recognize:

The Rock (1996) > The.Rock.DTS.5.1.720p.OAR.x264-LsE.mkv



I solved it by changing the name:

The Rock (1996) > therock.mkv



It seems strange, since the original file name didn’t contain any special letters or symbols.

Just wanted to let you know.



Thanks for a great app!

[hkeylm_hotmail.com]

Hi there everyone,



I love Plex and am sure .9 will outply them all out there – it’s a great app and where you are going with .9 is outstanding. Keep going folks, this is the best media management app i’ve ever used…



While checking out plex .9 i discovered some weirdnesses with Music scanning.

Initially i saw several Albums that show only part of the tracks (3 of 12 or so) they should have, so i started to dig a little more into it. Here’s what i discovered so far:

1. Scanner does not pick up mp3s in top level directory
   
   When i add a folder to a Music section that contains several MP3s they are not picked up by the Music scanner. I created the folder SharedMusic/3 Doors Down containing all tracks of an Album (no sub-level folder for the Album itself) and added it to my Music Section, the scanner did not pick up any of the Tracks nor did the artist show in PMM. Media scanner log shows:
   
   
   

<br />
Oct 07, 2010 15:36:23 [0xa00e3500] DEBUG - Scanning Music-Test2 with 23 current items in the database...<br />
Oct 07, 2010 15:36:23 [0xa00e3500] DEBUG -   * Scanning /SharedMusic/3 Doors Down<br />
Oct 07, 2010 15:36:23 [0xa00e3500] DEBUG -     * Scanning directory /SharedMusic/3 Doors Down<br />
Oct 07, 2010 15:36:23 [0xa00e3500] DEBUG -     * Taking directory '' (2806) out of the map (2 left)<br />
Oct 07, 2010 15:36:23 [0xa00e3500] DEBUG -   * Scanning /SharedMusic/Nickelback<br />
Oct 07, 2010 15:36:23 [0xa00e3500] DEBUG -     * Scanning directory /SharedMusic/Nickelback<br />

I then created a sub-level folder and moved the tracks there (SharedMusic/3 Doors Down/3 Doors Down) and voila - the scanner picked up the Album, the tracks and the artist info showed in PMM as well.

2) Missing Album tracks
Another weirdo - Initially i saw that many of my Albums (from my large Music collection) only contained 3 or so songs out of the complete track list. When testing i found a few hickups.

2.1) Problems scanning mp3s with 3 digit track numbers
It seems as if the scanner fails to load tracks into the DB if they are constructed with 3 digit track numbers (example: 001-Nickelback-Something In Your Mouth.mp3 etc..). When i looked into the Plex Media Scanner.log file i found something like the below:

<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG - Added new metadata item (Something In Your Mouth) with ID 12306<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG - Added new media item with ID=17526 (album=Dark%20Horse&album_artist=Nickelback&artist=Nickelback&index=1&name=Something%20In%20Your%20Mouth)<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG - Added new media part with ID=17618 [/SharedMusic/Nickelback/Dark Horse/001-Nickelback-Something In Your Mouth.mp3]<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG - Updating part with ID=17618 [/SharedMusic/Nickelback/Dark Horse/001-Nickelback-Something In Your Mouth.mp3]<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG -       * Scanning Nickelback / Dark Horse<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG - Looking for path match for [/SharedMusic/Nickelback/Dark Horse/011-Nickelback-This Afternoon.mp3]<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG - Skipping hash check, no size match for 8175616 bytes.<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG - No match for hash.<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG - Found existing artist by name 12280<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG - Added new metadata item (This Afternoon) with ID 12307<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG - Added new media item with ID=17527 (album=Dark%20Horse&album_artist=Nickelback&artist=Nickelback&index=11&name=This%20Afternoon)<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG - Added new media part with ID=17619 [/SharedMusic/Nickelback/Dark Horse/011-Nickelback-This Afternoon.mp3]<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG - Updating part with ID=17619 [/SharedMusic/Nickelback/Dark Horse/011-Nickelback-This Afternoon.mp3]<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG -       * Scanning Nickelback / Dark Horse<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG - Looking for path match for [/SharedMusic/Nickelback/Dark Horse/002-Nickelback-Burn It To The Ground.mp3]<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG - Skipping hash check, no size match for 6481920 bytes.<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG - No match for hash.<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG - Found existing artist by name 12280<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG - Added new metadata item (Burn It To The Ground) with ID 12308<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG - Added new media item with ID=17528 (album=Dark%20Horse&album_artist=Nickelback&artist=Nickelback&index=0&name=Burn%20It%20To%20The%20Ground)<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG - Added new media part with ID=17620 [/SharedMusic/Nickelback/Dark Horse/002-Nickelback-Burn It To The Ground.mp3]<br />
Oct 07, 2010 12:26:38 [0xa00e3500] DEBUG - Updating part with ID=17620 [/SharedMusic/Nickelback/Dark Horse/002-Nickelback-Burn It To The Ground.mp3]<br />
Oct 07, 2010 12:26:39 [0xa00e3500] DEBUG -       * Scanning Nickelback / Dark Horse<br />
Oct 07, 2010 12:26:39 [0xa00e3500] DEBUG - Looking for path match for [/SharedMusic/Nickelback/Nickelback/Dark Horse/003-Nickelback-Gotta Be Somebody.mp3]<br />
Oct 07, 2010 12:26:39 [0xa00e3500] DEBUG - Skipping hash check, no size match for 7071744 bytes.<br />
Oct 07, 2010 12:26:39 [0xa00e3500] DEBUG - No match for hash.<br />
Oct 07, 2010 12:26:39 [0xa00e3500] DEBUG - Found existing artist by name 12280<br />
Oct 07, 2010 12:26:39 [0xa00e3500] DEBUG - Updating metadata item (Gotta Be Somebody) with ID 12308<br />
Oct 07, 2010 12:26:39 [0xa00e3500] DEBUG - Added new media item with ID=17529 (album=Dark%20Horse&album_artist=Nickelback&artist=Nickelback&index=0&name=Gotta%20Be%20Somebody)<br />
Oct 07, 2010 12:26:39 [0xa00e3500] DEBUG - Added new media part with ID=17621 [/SharedMusic/Nickelback/Dark Horse/003-Nickelback-Gotta Be Somebody.mp3]<br />
Oct 07, 2010 12:26:39 [0xa00e3500] DEBUG - Updating part with ID=17621 [/SharedMusic/Nickelback/Dark Horse/003-Nickelback-Gotta Be Somebody.mp3]<br />
Oct 07, 2010 12:26:39 [0xa00e3500] DEBUG -       * Scanning Nickelback / Dark Horse<br />

Please note the "index" numbering on the above "Added new media item" entries.

(album=Dark%20Horse&album_artist=Nickelback&artist=Nickelback&**index=0**&name=Burn%20It%20To%20The%20Ground)
(album=Dark%20Horse&album_artist=Nickelback&artist=Nickelback&**index=0**&name=Gotta%20Be%20Somebody)

(all subsequent songs of this album where added with index=0) I can only make the assumption that the index number has something to do with the effects i have seen as the tracks i saw in the Plex client where 0, 1 and 11...

To prove whether the issue is really caused by the 3 digit track numbers I copied the album to a different path and renamed the files (e.g. 01-Nickelback-Something In Your Mouth.mp3) added that path as a new Section under PMM. The scanner now picks up all tracks perfectly fine and the album shows all 11 songs in the Plex Client.

2.2) ID3 Tag info vs. File names
Another reason i found for missing tracks is when the ID3 Tag info does not correspond with the file names. I had an Album where 1 track was missing, i found that i mistakenly named the mp3 files with incorrect track numbering starting at 2... (Files where named 2 through to 13) This resulted in the scanner going weird resulting in Plex showing me track1 then 3 etc up to 12 (that's the number of songs on the album). Hence track number 2 was missing and the second song became track # 3 - the last song should have then been track # 13 but it was missing.
Once i copied and renamed the files appropriately (starting with 01 to 12) they where scanned in fine and the album now shows all tracks as they should be....

So I am wondering when the ID3 Tag info comes into play. With both tests above i left the tag info untouched (I know the Tags are all fine as i am using various players and PCs to access the music) i only copied the mp3 files and re-named them...

so far for now. I do hope that i haven't done anything silly and waste your time here, but in case Not ;-) i hope the above is of some help for improving the scanners....

Last but not least -
in PMM all i can get to right now is the artist info, are there any plans to incorporate Album info and hence "fix incorrect.." function in PMM. Or is there any other place i can fix incorrect Album info??

Thanks again for all your hard work giving us such a great app.
H

[gosh]

1) Scanner does not pick up mp3s in top level directory

Second this. Can confirm the same issue. I do not want to reorganize my mp3's with nested folders for albums/artists etc..., and would prefer to just have one flat directory. Would love to see this addressed.

Many Thanks!

[swalloda]

Hi, I still haven't been able to see a few files that I classify as TV shows. Some of them are TV shows and some are just media files that classify better that way (eg a 5 episode workout).

I've tried restarting the computer to make sure that everything is updated correctly.

What information do I need to provide in order to take next steps?

So as it turns out, the problem was that none of those shows had episode numbers in the iTunes meta data(which may also adjust the mp3 metadata). Adding episode numbers did the trick.