Hi! I’m not able to run certain media on my shield. Plex Media Server CPU: processor : 7 vendor_id : GenuineIntel cpu family : 6 model : 58 model name : Intel® Core™ i7-3770K CPU @ 3.50GHz Plex Server version: 1.18.4.2171 Running Linux: (Opensuse) Linux 4.4.180-102-default #1 SMP Mon Jun …

Thanks for the logs. The issue being seen is because DNS rebinding protection is blocking the private domain plex.direct 01-07 13:05:10.247 i: [FFmpeg] [INFO] [hls @ 0x29a068b200] Opening 'https://10-0-40-11.bf5b4cbf8b3b42f3988062c87a9a198f.plex.direct:32400/video/:/transcode/universal/session/f9…

Not totally correct; Dec 30, 2019 13:14:25.659 [0x7fd285b54700] DEBUG - MDE: E8 - Chapter 8: selected subtitle cannot be converted to a compatible format, burning into video stream

Hi! Well spotted! Selecting no subtitle I still don’t get any success playing the file, but the above error is gone: I See this: Dec 30, 2019 20:19:22.885 [0x7fc0d5ffb700] DEBUG - Request: [10.0.40.50:41092 (Allowed Network (WAN))] GET /video/:/transcode/universal/start.m3u8?audioBoost=100&autoA…

No. Clearly an app problem. I recommend gathering the app logs so the team can look when they return from the holiday.

Any updates on this? So main issue for me when having eac3. why is directplay not.working ie transcoding shouldn’t be invoked. why is tanscoding resulting in an exception? Transcoding, if it is invoked properly should work. Possible workarounds: Manually convert media to use ac3 instead of eac …

[image] ChuckPa: I recommend gathering the app logs so the team can look when they return from the holiday. I had requested app logs. None were provided. Not possible to provide updates without information to investigate further with. When you have them, I’ll be happy to look.

Seems to be related to: ShieldTV transcode issues (New Player)

I can confirm that it works turning off the new player in advanced settings on the shield. This problem should be related to the “New Player”. @ChuckPa Would be great if developers could address this. Thanks.

[image] ChuckPa: 10-0-40-11.bf5b4cbf8b3b42f3988062c87a9a198f.plex.direct This works! Thanks. Just curious why I have to add internal dns entries for the new player, but not the old one. Regards D

I don’t know the reasons yet. I’m learning while I’m writing here to inform you .

My Plex Server is failing to HW transcode when starting media from a Shield

General Discussions

duckmuck January 7, 2020, 12:10pm 11

Hi!

Sorry I misunderstood you.

Here is the application log:

shield.txt (49.0 KB)

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My Plex Server is failing to HW transcode when starting media from a Shield

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