My Plex shuts off between 1am and 2am

General Discussions
1

Hi all,
My Plex keeps becoming ‘unavailable’ at some point between 1am and 2am every day, I’ll be watching something and then it’d loose connection to the server, the NAS drive is still online, I can access the Plex server but I cannot watch anything on the Plex clients… I’m not sure when it comes back on as I go to bed and then in the morning it is fine. It must be a setting somewhere but I just can’t find it…please help .

2

See which time period is set for the ‘maintenance tasks’ under
Settings - Server - Scheduled Tasks

3

Excellent, thank you, it was set from 2am to 5am, I’ve changed it to 4am-5am, I’ll try it out tonight :relaxed:

4

I wonder if the Roku’s auto update might also be interfering.

5

Unfortunately I thought that would have solved it but unfortunately there was no change. Is there anything else that could be causing it?

6

Logs ?

Crash dmp files ?

https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server

7

Debug logging is on, how to you find the log files? it doesn’t say on that page.

8

I did a search for collecting logs and it says about collecting on windows and Linux, mine is on a ReadyNAS 314, closest I can see is here /c/.plex/Library/Application Support/Plex Media Server/Logs/
but I don’t know how to get there

9

@jay2jay99 said:
I did a search for collecting logs and it says about collecting on windows and Linux, mine is on a ReadyNAS 314, closest I can see is here /c/.plex/Library/Application Support/Plex Media Server/Logs/
but I don’t know how to get there

That is the right path for the logs directory for the ReadyNAS

You should be able to use ftp or login directly on the readynas through telnet and copy logs to an area you can share on the local network and pick up on a PC

10

Hi all, just to let you know that this is now resolved, it wasn’t actually Plex at all, it was the ReadyNAS that it resided on, I had quite a few snapshots and it chose to do maintenance and delete old ones every night at around that time, I tidied up and deleted a load of snapshots, Plex stop responding for about a day but now all is fine. Netgear are just looking a bit deeper to see why it caused this.

Thought I would post this in case someone else faces the same issue.

11

cornjobs running?

“less /etc/crontab”