My PMS crashes frequently and randomly

Plex Media Server
1

Server Version#: 1.41.2.9134-3391644e0
Player Version#: Web
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

I really need help. For many, many months, my server will randomly crash. The icon disappears from the taskbar. Sure, you can restart it but when it is ready, it will crash again. There is no pattern to when it decides it wants to take a break. It could be afternoon, evening or overnight. Meanwhile, Emby is also installed on the same PC and that has never crashed – even once! The PC is new and I always update the software to the most recent version. This has been an ongoing problem with my last three computers so I know it is not the machines. It is a dedicated server and its only job is to run Plex and Emby. (Guess who is winning.)

Here are the computer stats if you need to know:
Processor: 13th Gen Intel(R) Core™ i9-13900 2.00 GHz
RAM: 32.0 GB (31.6 GB usable)
System: 64-bit operating system, x64-based processor
Windows: 11 Pro

Plex Media Server Logs_2024-11-07_16-08-32.zip (4.0 MB)

2

From Plex Media Server.log:

Nov 07, 2024 16:08:19.380 [17604] ERROR - Error parsing allowedNetworks entry '192.168.254.1\254': An invalid argument was supplied [system:10022]
Nov 07, 2024 16:08:19.380 [17604] ERROR - Error parsing allowedNetworks entry ' 216.131.80.243': An invalid argument was supplied [system:10022]

Nov 07, 2024 15:53:02.050 [16792] ERROR - Error parsing allowedNetworks entry '192.168.254.100 200': Invalid prefix length
Nov 07, 2024 15:53:02.050 [16792] ERROR - Error parsing allowedNetworks entry ' 216.131.80.243': An invalid argument was supplied [system:10022]
Nov 07, 2024 15:53:02.051 [16792] ERROR - Error parsing allowedNetworks entry '192.168.254.100 200': Invalid prefix length
Nov 07, 2024 15:53:02.051 [16792] ERROR - Error parsing allowedNetworks entry ' 216.131.80.243': An invalid argument was supplied [system:10022]

You’ve syntax errors in your allowed networks entries.

If you want to permit the entire 192.168.254.0 subnet, use /24, not /254. If you want to permit a single address, use /32. Also, no spaces between entries.

And my usual reminder that devices allowed without authorization have administrator rights. They can access all media libraries. Content restrictions based on ratings, age, etc. are not applied. They can also access & change Plex Media Server settings and potentially delete media files from the server.


From the end of Plex Media Server.1.log:

Nov 07, 2024 15:53:02.324 [13284] DEBUG - [MusicAnalysis/JobRunner] Jobs: Starting child process with pid 15844
Nov 07, 2024 15:53:02.358 [10080] DEBUG - [MusicAnalysis/JobRunner] Job running: set "FFMPEG_EXTERNAL_LIBS=\\\\?\\C\:\\Users\\DARIAN\\AppData\\Local\\Plex\ Media\ Server\\Codecs\\db205f4-631e8759786d054613dad5b2-windows-x86_64\\" & "D:\Plex Media Server\Plex Transcoder.exe" -i Z:\23\data\media\music\05-the_impressions-keep_on_pushing_(single_version)-94f214f6.mp3 -ac 1 -ar 16000 -acodec pcm_s16le track-0157.wav
Nov 07, 2024 15:53:02.358 [10080] DEBUG - [MusicAnalysis/JobRunner] In directory: "C:\Users\DARIAN\AppData\Local\Temp\music-analysis-input-4fcec73a-5a39-480a-badd-db3e5fb3388b"
Nov 07, 2024 15:53:02.405 [10276] DEBUG - Jobs: 'D:\Plex Media Server\Plex Transcoder.exe' exit code for process 15844 is 1 (failure

Plex was analyzing music files when it crashed. There are several hundred failure entries in the log files.

I’m not familiar with this part of Plex.

Hopefully someone familiar with how Plex handles music can lend a hand with the problem diagnosis.

3

Thank you very much for your help. I’ll make those adjustments now.

4

Still crashing. :sob:
Plex Media Server Logs_2024-11-08_22-26-31.zip (4.4 MB)

5

Nov 08, 2024 22:20:31.815 [3648] ERROR - Error parsing allowedNetworks entry '192.168.254.1\24': An invalid argument was supplied [system:10022]

Use 192.168.254.0/24 (/ not \)

Nov 08, 2024 22:20:41.134 [3648] ERROR - Error parsing allowedNetworks entry '192.168.254.1 250': Invalid prefix length

Not needed. Covered by the 192.168.254.0/24 entry.

6

Thanks. You’re awesome!!!