NAS cannot has remote access after upgrade DSM7.1-42661 and its working

Plex Media Server
1

Server Version#:1.27.1.5891.7000

I have upgrade, and other same as miny of a teammate, and his nas and plex works properly, infact, i up to date and grant permissions in two.

When I upgrated mine plex in the apps says that there is no remote access, and believe me, i putted the same permissions in the shared folders, and we have the same version in all, in fact, when I update one, I update the other. So mine works, but i cant access to the content

I put the log code that the plex player shows, because im out the house network and it cant login with the plex server port:32400
[
{
“type”: “info”,
“host”: “”,
“userAgent”: “Plex; 1.47.1.3086-6c3d964f; Windows 10 Version 2009”,
“browser”: {
“platformVersion”: “0”,
“id”: “unknown”,
“name”: “Unknown Browser”,
“version”: “0”,
“platform”: “Windows”,
“platformID”: “windows”,
“platformModifierKey”: “ctrl”
},
“version”: “4.84.1”,
“primaryServerUrl”: “https://139-162-175-123.70eae5df40db4ce69949b6558e430eeb.plex.direct:8443/”,
“primaryServerAuthToken”: true,
“username”: “fernan_yeles”,
“cloudUrl”: [
{
“scheme”: “https”,
“address”: “plex.tv”,
“uri”: “https://plex.tv”,
“testState”: “connected”,
“isBundled”: false,
“isFallback”: false,
“relay”: false,
“isUntested”: false,
“isPending”: false,
“isConnected”: true,
“isUnauthorized”: false,
“isUnavailable”: false,
“isFailed”: false,
“isAborted”: false,
“isLoopback”: false,
“isPrivate”: false,
“isHttps”: true,
“isSecure”: true,
“isPlexDirect”: false,
“currentTest”: null,
“sources”: [
{
“id”: “internal”
}
]
}
]
}
]

2

May I have the Server Logs ?

You have given us the Player logs.

Settings - Server - Troubleshooting - Download Logs

It will give you a ZIP file.
Please attach that ZIP file here.

3

Hi mate!! Thanks in advance!!! I attach the file as you said in the other thread!
thanks
Logs.zip (434.3 KB)

4

Hi again, I tried to make that says in the other thread but me make undo too, because there are any changes.

Thanks in advance

5

@fernan_yeles_hotmail_com

Thank you for the logs.

There are no errors here.

I do see PMS taking a lot of time to complete work somewhere.

From time: 20:02:17 until 21:28:48.

Jun 21, 2022 20:02:17.644 [0x7f1f8f515b38] DEBUG - [EventSourceClient/pubsub/194.233.164.25:443] EventSource: Got event [data] '<Message host="172.104.130.172" port="443" command="startRelay"/>'
Jun 21, 2022 20:02:47.625 [0x7f1f8f021b38] DEBUG - [EventSourceClient/pubsub/194.233.164.25:443] EventSource: Got event [data] '<Message host="172.104.130.172" port="443" command="startRelay"/>'
Jun 21, 2022 20:03:17.721 [0x7f1f8f021b38] DEBUG - [EventSourceClient/pubsub/194.233.164.25:443] EventSource: Got event [data] '<Message host="172.104.130.172" port="443" command="startRelay"/>'
Jun 21, 2022 20:03:47.663 [0x7f1f8f021b38] DEBUG - [EventSourceClient/pubsub/194.233.164.25:443] EventSource: Got event [data] '<Message host="172.104.130.172" port="443" command="startRelay"/>'
Jun 21, 2022 20:04:17.671 [0x7f1f8f515b38] DEBUG - [EventSourceClient/pubsub/194.233.164.25:443] EventSource: Got event [data] '<Message host="172.104.130.172" port="443" command="startRelay"/>'
Jun 21, 2022 20:04:47.706 [0x7f1f8f515b38] DEBUG - [EventSourceClient/pubsub/194.233.164.25:443] EventSource: Got event [data] '<Message host="172.104.130.172" port="443" command="startRelay"/>'
Jun 21, 2022 20:05:17.710 [0x7f1f8f515b38] DEBUG - [EventSourceClient/pubsub/194.233.164.25:443] EventSource: Got event [data] '<Message host="172.104.130.172" port="443" command="startRelay"/>'
Jun 21, 2022 20:05:47.765 [0x7f1f8f515b38] DEBUG - [EventSourceClient/pubsub/194.233.164.25:443] EventSource: Got event [data] '<Message host="172.104.130.172" port="443" command="startRelay"/>'
Jun 21, 2022 20:06:17.786 [0x7f1f8f021b38] DEBUG - [EventSourceClient/pubsub/194.233.164.25:443] EventSource: Got event [data] '<Message host="172.104.130.172" port="443" command="startRelay"/>'
Jun 21, 2022 20:10:07.628 [0x7f1f8edc6b38] DEBUG - Sync: uploadStatus
Jun 21, 2022 20:11:21.442 [0x7f1f8e305b38] DEBUG - Putting plug-in com.plexapp.agents.imdb to sleep.
Jun 21, 2022 20:11:21.442 [0x7f1f8e305b38] DEBUG - Stopping [com.plexapp.agents.imdb].
Jun 21, 2022 20:11:21.442 [0x7f1f8e305b38] DEBUG - [com.plexapp.agents.imdb] Killing.
Jun 21, 2022 20:11:21.446 [0x7f1f90330b38] WARN - JobManager: Could not find job for handle 7469
Jun 21, 2022 20:11:31.442 [0x7f1f8e305b38] DEBUG - Stopping file watcher for com.plexapp.agents.imdb
Jun 21, 2022 20:30:52.395 [0x7f1f8e660b38] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://192.168.1.130:9197/dmr
Jun 21, 2022 20:30:52.395 [0x7f1f8e660b38] DEBUG - HTTP requesting GET http://192.168.1.130:9197/dmr
Jun 21, 2022 20:30:52.411 [0x7f1f8effeb38] DEBUG - [HttpClient] HTTP/1.1 (0.0s) 200 response from GET http://192.168.1.130:9197/dmr
Jun 21, 2022 20:30:52.412 [0x7f1f8e660b38] DEBUG - NetworkServiceBrowser: found 1 SSDP devices via http://192.168.1.130:9197/dmr
Jun 21, 2022 20:30:52.412 [0x7f1f8e660b38] DEBUG - NetworkServiceBrowser: SSDP arrived: 192.168.1.130 ([TV] TV SalĂłn)
Jun 21, 2022 20:31:14.350 [0x7f1f8edc6b38] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 21.767935 seconds: 192.168.1.130 ([TV] TV SalĂłn)
Jun 21, 2022 20:40:07.628 [0x7f1f8ed1fb38] DEBUG - Sync: uploadStatus
Jun 21, 2022 20:41:02.612 [0x7f1f8ed1fb38] DEBUG - HTTP requesting GET https://plex.tv/api/v2/server/users/services?auth_token=xxxxxxxxxxxxxxxxxxxx
Jun 21, 2022 20:41:02.791 [0x7f1f8effeb38] DEBUG - [HttpClient] HTTP/2.0 (0.2s) 200 response from GET https://plex.tv/api/v2/server/users/services?auth_token=xxxxxxxxxxxxxxxxxxxx
Jun 21, 2022 21:10:07.630 [0x7f1f8edc6b38] DEBUG - Sync: uploadStatus
Jun 21, 2022 21:20:02.582 [0x7f1f8e660b38] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://192.168.1.130:9197/dmr
Jun 21, 2022 21:20:02.583 [0x7f1f8e660b38] DEBUG - HTTP requesting GET http://192.168.1.130:9197/dmr
Jun 21, 2022 21:20:02.598 [0x7f1f8effeb38] DEBUG - [HttpClient] HTTP/1.1 (0.0s) 200 response from GET http://192.168.1.130:9197/dmr
Jun 21, 2022 21:20:02.599 [0x7f1f8e660b38] DEBUG - NetworkServiceBrowser: found 1 SSDP devices via http://192.168.1.130:9197/dmr
Jun 21, 2022 21:20:02.599 [0x7f1f8e660b38] DEBUG - NetworkServiceBrowser: SSDP arrived: 192.168.1.130 ([TV] TV SalĂłn)
Jun 21, 2022 21:20:24.579 [0x7f1f8edc6b38] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 21.833247 seconds: 192.168.1.130 ([TV] TV SalĂłn)
Jun 21, 2022 21:28:48.916 [0x7f1f8e93fb38] DEBUG - NetworkInterface: received Netlink message len=80, type=RTM_GETADDR, flags=0x0
Jun 21, 2022 21:28:48.916 [0x7f1f8e93fb38] DEBUG - NetworkInterface: Netlink address message family=2, index=5, flags=0x80
Jun 21, 2022 21:28:48.916 [0x7f1f8e93fb38] DEBUG - Network change.
Jun 21, 2022 21:28:48.916 [0x7f1f8e93fb38] DEBUG - NetworkInterface: Notified of network changed (force=0)
Jun 21, 2022 21:28:48.918 [0x7f1f8e93fb38] DEBUG - Network change notification but nothing changed.
Jun 21, 2022 21:28:48.918 [0x7f1f8e93fb38] DEBUG - NetworkInterface: received Netlink message len=1184, type=RTM_NEWLINK, flags=0x0
Jun 21, 2022 21:28:48.918 [0x7f1f8e93fb38] DEBUG - NetworkInterface: Netlink information message family=0, type=65534, index=5, flags=0x1090, change=0x41
Jun 21, 2022 21:28:48.918 [0x7f1f8e93fb38] DEBUG - Network change.
Jun 21, 2022 21:28:48.918 [0x7f1f8e93fb38] DEBUG - NetworkInterface: Notified of network changed (force=0)
Jun 21, 2022 21:28:48.918 [0x7f1f8e93fb38] DEBUG - Network change notification but nothing changed.

It is not clear why your NAS is so slow. PMS is not this quiet.

How much memory is installed?
Do you have other apps running?

6

We have both me and my timemate 4 gb of memory, and there are twin NAS.

Look at the resources, I think is not problem of memory, because we are now in Maldives, and I can see content of my teammate, but not mine.

7

I would now like to request:

  1. Stop PMS
  2. Wait 60 seconds
  3. Start PMS
  4. Do not play any content for 4 minutes (Allow the server to be completely idle)
  5. Download the server logs again (Settings - Server - Troubleshooting - Download Logs)
  6. Attach that ZIP file here.
8

Making the process again, is all too slowly and i dont know why, but as I need to download log with file station by we are not in home and dont have another remote port to do, as i read in a nearby thread its the same, here the logs
Logs (1).zip (543.6 KB)

9

I think I’ve found something.

Randomly, in your logs, I see the network adapter being reset.

Jun 24, 2022 09:44:40.731 [0x7fdbd9abfb38] DEBUG - [HttpClient] HTTP/2.0 (0.2s) 200 response from GET https://plex.tv/api/v2/server/users/services?auth_token=xxxxxxxxxxxxxxxxxxxx
Jun 24, 2022 09:48:07.221 [0x7fdbd9573b38] DEBUG - NetworkInterface: received Netlink message len=80, type=RTM_GETADDR, flags=0x0
Jun 24, 2022 09:48:07.221 [0x7fdbd9573b38] DEBUG - NetworkInterface: Netlink address message family=2, index=10, flags=0x80
Jun 24, 2022 09:48:07.221 [0x7fdbd9573b38] DEBUG - Network change.
Jun 24, 2022 09:48:07.221 [0x7fdbd9573b38] DEBUG - NetworkInterface: Notified of network changed (force=0)
Jun 24, 2022 09:48:07.223 [0x7fdbd9573b38] DEBUG - Network change notification but nothing changed.
Jun 24, 2022 09:48:07.223 [0x7fdbd9573b38] DEBUG - NetworkInterface: received Netlink message len=1184, type=RTM_NEWLINK, flags=0x0
Jun 24, 2022 09:48:07.223 [0x7fdbd9573b38] DEBUG - NetworkInterface: Netlink information message family=0, type=65534, index=10, flags=0x1090, change=0x41
Jun 24, 2022 09:48:07.223 [0x7fdbd9573b38] DEBUG - Network change.
Jun 24, 2022 09:48:07.223 [0x7fdbd9573b38] DEBUG - NetworkInterface: Notified of network changed (force=0)
Jun 24, 2022 09:48:07.223 [0x7fdbd9573b38] DEBUG - Network change notification but nothing changed.
Jun 24, 2022 09:48:07.223 [0x7fdbd9573b38] DEBUG - NetworkInterface: received Netlink message len=480, type=RTM_DELLINK, flags=0x0
Jun 24, 2022 09:48:07.223 [0x7fdbd9573b38] DEBUG - NetworkInterface: Netlink information message family=0, type=65534, index=10, flags=0x1090, change=0xffffffff
Jun 24, 2022 10:10:10.512 [0x7fdbd92a3b38] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://192.168.1.130:9197/dmr
Jun 24, 2022 10:10:10.512 [0x7fdbd92a3b38] DEBUG - HTTP requesting GET http://192.168.1.130:9197/dmr
Jun 24, 2022 10:10:10.519 [0x7fdbd9abfb38] DEBUG - [HttpClient] HTTP/1.1 (0.0s) 200 response from GET http://192.168.1.130:9197/dmr

Every time this happens, PMS stops processing.

Are you using a wired or WiFi connection at the server ?

10

Chuck noticed this in my logs about a year ago. Did the switching cables, resetting equipment etc. Turned out I had an ethernet port on my syno that had gone faulty. had to do an RMA.

11

Wired, of course. And the IP is the 192.168.1.20, not 130, I don’t know what happens

12

When I come back to home, in a couple of days, Ill try but I can try with the other ethernet port, it has 2. What is a RMA?

Thanks mates

13

RMA is a Return to Manufacturer Authorization.

It’s where Synology gives you this authorization to send them the NAS
and they will test and repair it (if and as needed).

It’s usually best to start this process by opening a help ticket in their Help app.

14

Is there nothing else we can do for the plex? Everything is as it should, and well configured, right?

I’m doing the help ticket in synology

Thanks in advance friends

15

There are things we can do but the some steps are very dramatic.

How about a simple test?

  1. Get a cable connected to the other ethernet port
  2. Configure it to be also on your LAN
  3. Confirm you can sign into the Syno using the other port (ETH1)
  4. When you have both working, Pull out the cable for the first one
  5. Restart Plex
  6. You might not have remote access yet but you’ll be able to confirm there are no network errors – which is what we’re testing
16

Yes test new cables. Test switching the port on the syno. Also test switching the port on the the router or whatever the syno is plugged into. I wouldn’t jump straight to a rma as it’s a pita and you have to pay for return shipping. There are more things to check first before doing that.

But if it is a dead port, do the rma.

17

Plex Media Server Logs_2022-06-27_19-48-30.zip (670.0 KB)

This are the last logs, just now i am at home and every appears go quick, but temporary put is access fully from internet, and after says not, why have an multiple routers conections, and dont have that thing, my conection is direct.

thanks in advance

1
1923Ă—542 172 KB

2
2913Ă—548 177 KB

18

3

This is the port mapping that i setted in its moment. Like I have in my other house

19

4
4719Ă—543 18.3 KB

Here, in this check of the router, because i’m trying the upnp and says again that there are two or more routers…How can it be?

20

@fernan_yeles_hotmail_com

Do you have a modem/router from your ISP
-AND-
You use your own router ?

       | Internet (WAN)
       |
  +----------+
  |   ISP    |
  | mod/rtr  |
  +----------+
       | (LAN)
       |
       | 
  +----------+
  |   Your   |
  |  Router  |
  +----------+
       |
       |
    Synology

your logs are showing:

Jun 27, 2022 19:44:37.443 [0x7f36bcc27b38] DEBUG - [EventSourceClient/pubsub/192.46.236.7:443] PubSub: Got notified of reachability for async identifier 730da9f3-cba6-401e-b95c-f45b94152d84: 0 for 66.xxx.xxx.xxx:32400 (responded in 5066 ms)
Jun 27, 2022 19:44:37.443 [0x7f36bcc27b38] DEBUG - [EventSourceClient/pubsub/192.46.236.7:443] MyPlex: reachability check - current mapping state: 'Mapped - Publishing'.
Jun 27, 2022 19:44:37.443 [0x7f36bcc27b38] ERROR - [EventSourceClient/pubsub/192.46.236.7:443] MyPlex: mapping failed due to potential double NAT configuration
Jun 27, 2022 19:44:37.443 [0x7f36bcc27b38] DEBUG - [EventSourceClient/pubsub/192.46.236.7:443] MyPlex: mapping state set to 'Mapped - Not Published (Double NAT)'.

Sometimes it will show RED (no Remote Access) but work anyway.