Need Help cant add new movies into plex after update

Plex Media Server Desktops & Laptops
1

I need Help after the new update i can no longer add new movies or TV shows I’m running 1.15.3.876 has tried everything from redownloading to renaming files. I checked other forums but couldn’t understand what to do. Can anyone please give me a step by step instructions on how to fix this please

Plex Media Server Logs_2019-04-09_23-42-09.zip (2.0 MB)

2

Can you give me an example of a file that isn’t being added so I can check the logs for it?

3

Ah nevermind. Your logs show you have a corruption in your database. Try repairing your database following this guide, https://support.plex.tv/articles/201100678-repair-a-corrupt-database/.

4

i have tried to fix the corruption. I tried to follow the instructions as closely as possible although i couldn’t find these files.

  • com.plexapp.plugins.library.db-shm
  • com.plexapp.plugins.library.db-wal

I put in the database and log files again just incase there is another problem. I also named the files with the name and year made. Please get back to me quickly

Plex Media Server Databases_2018-07-11_15-15-16.zip (22 Bytes)
Plex Media Server Logs_2019-04-10_15-29-58.zip (2.9 MB)

(edit) Plex isn’t opening at all anymore

5

You don’t need those. Those are temporary while PMS is running, they are meant to go away when you exit PMS. It could actually indicate a problem if they stuck around.

The database file you uploaded is blank so I can’t check it, but your PMS logs still show the same errors. Did you get a confirmation that the repair was successful?

6

how you do that

7

In the steps I linked to above, the first step is to check for the corruption. Just run that again after the repair.

8

Are these errors supposed to show up

Error: no such table: schema_migrations

Error: no such index: index_title_sort_naturalsort

9

You need to follow all the steps. 2 and 3 delete these from the DB (they will get recreated) so you shouldn’t see those errors.

10

im folowing the instructions word for word and those index still arent found Apparently they dont exist on my computer

11

Oh wait. There is a problem.

Error: no such table: schema_migrations

That’s not right. You need that table. Are you sure you are using the correct database? You are looking in “~/Library/Application Support/Plex Media Server/Plug-in Support/Databases/”?

12

Yes…

13

Send me your DB file again. The one before was blank. If the file is too big, upload to google drive or something similar and send me the link.

14

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.