Need SSL certificate reset

Plex Media Server Remote Access
1

Hello, I can’t connect to my brand new Shield TV Pro. I’ve emptied the caches, reinstalled both Plex and Plex Media Server, disabled IPv6, enabled IPv6, …

My Shield is updated to 9.0.1

I can only connect by typing http://local LAN IP address:32400/web.

I then disabled the secure connections. My phone Plex app can now connect, but laptop still can’t connect outside of the http-IP address manner. Someone on Reddit suggested I ask for a certificate reset.

Server Version#: 1.25.3.5575 (smb) com.plexapp.mediaserver.smb
Player Version#: 8.29.1.30697 com.plexapp.android (on the Shield)
Player Version#: web version on laptop

2

Cert reset.

Please restart your Shield

3

Thank you @dane22 , had to clear caches again but seems to work now!

1 Like
4

Hello, i am having the same issue with my new Shield. Upgraded to 9.0.1+Hotfix this morning (2/23/22) and now getting message “app.plex.tv is unable to connect to “SHIELD Android TV” securely” from https://app.plex.tv and am unable to re-create/manage libraries. Uninstalled Plex and installed Plex version PlexMediaServer-1.25.3.5410-f11334058-4100-f1133405-shield-arm64v8-samba-release.apk without success. Can you help? Thanks

5

Done, please restart your Shield

6

Please can you reset my server certificate. Tried everything on the forums. Nvidia shield 2017

7

Done, please restart your shield, and also recommend you enable 2FA

8

@dane22 Can you reset my cert as well. Haven’t been able to connect for months. Was just about to sell my shield when I stumbled across this thread. Hoping it can help get me back up and running.

Just did a factory reset and updated to the current latest public version.

9

Can you reset mine as well?

10

Cert was valid, but did reset regardless

Also good idea to remove old servers no longer in use:
https://app.plex.tv/desktop/#!/settings/devices/pms

11

You have 8 servers registered, so I need the name of the server, and also suggest you remove old servers not used any more:
https://app.plex.tv/desktop/#!/settings/devices/pms

12

Can you just remove them all but the Android TV? They’re almost all just duplicates of the Android TV Shield device. Or remove them all and I’ll start fresh?

13

I could, but is always careful when deleting peoples server, and would like you to do it yourself if possible. Simply use the link I gave you, and delete the servers one by one

14

It only showed me one server. When I selected “All” it showed me some other devices, but still only the one server. I deleted them all. If there’s anything left, I cannot see it so cannot delete it. So please delete if you see anything else.

15

Screenshot_20220616-223715_Chrome
Screenshot_20220616-223715_Chrome474×1054 32 KB

Not sure if it’ll show, but here’s a screen shot that shows “All” and the only device left is this one on the chrome browser, which I cannot delete for obvious reasons.

18

@cardoff : Servers removed

19

Thank you! Do you think I’ll need a cert reset once I create a new server?

20

All servers was removed, so there is no cert left to reset

Claiming a new server will create a brand new cert

21

hello there Dane22. Can you please do the same for me? I bought the nvidia shield today only so that I could use it for the plex media server .

22

You have two servers named SHIELD Android TV that are both deleted ?
So there’s nothing to reset