Hi
I really love the new dashboard with the statistics but it also shows data from previous deleted users.
Is it possible to ‘reset/delete’ the old data from users no longer connected to my server so they won’t show up in the dashboard?
Kind Regards
If the user was active then the stats should show their usage for the time period they were active. That’s the way stats work. It happened, it’s reported.
There is really no ways to delete the users from statistics? because I had some test users with juste 5min of watching… this is not really nice, it’s really messy to keep this old stat.
Thanks
Was there no solution to this? I have quite a list of “ex” users and have no desire to have their statistics shown. My issue is there a couple of users with the same names, and only one who is still active on my server currently. Is there no way to delete these users, or filter the statistics so old users are not seen? Or a way to easily identify the current users?
That’s not really how statistics work. Imagine if Pharmaceutical companies could publish their stats that way. “We don’t include all users because some of them aren’t in the trial anymore”. 
It happened, it’s history, it’s reported (as should be).
Now what Plex could do is allow a filter for active users only which is the proper way to handle/show the data this way.
I understand that and also understand that some users would want the ability to see the activity of users no longer ‘active’ users of the server, or even users at all. But this isn’t a Pharmaceutical company. It’s a home media server solution. There should be the option to delete, even if it requires manual intervention to do so, at the very least, to be able to filter out inactive users.
Generally speaking that’s not the way stats work. Stats are a “point in history”.
If you need to see how much bandwidth was used last month as an example then this would need to use both active and removed users. You could not get accurate data without the removed users.
Now on the other hand with the same example if you could filter the removed users out then you could get a good idea what future bandwidth could be based on your present users. So yes a FILTER could be very helpful but you shouldn’t be able to remove them no more then you could have them removed from log files or other bandwidth tools you could be running.
So by that argument of “it happened, it’s history” “that’s how stats work” how come when media is deleted, that is removed from the “history”? I used ‘x’ amount of bandwidth last month yet the stats show no detail of what had been watched as the media has been deleted from the server. If this method is employed for the media on our servers, why is the same method not at the very least an OPTION for the users?
History from my testing works the same way.
I’m sorry. I understand that you are trying to offer assistance, but your reply offers no help. Myself and the OP know how historical data works, what we were asking, was how can the data be manipulated to serve us. User history appears to be handled differently than media history. What we would like to know is if there is anything that we can do, or if something scheduled for a future release that will allow us remove (by deletion or filtering) users that no longer even have an account (for want of a better term) on our media server.
I totally understand. My point is that I doubt they would remove the info because it should be there HOWEVER, there is no reason that can’t allow FILTERING on this data to make it more useful.
A couple of rather simple filters would accomplish a lot!
I have the same issue. One of my drives was dying so had to replace it. It was one of those with the data on it. The main HDD where plex is installed was not replaced.
Originally when I had deleted the users, they were gone. Now after I replaced the HDD, they are now back? They are NOT listed anywhere else, so not under Home users nor “sharing”.
For people that have hundreds of errant entries of users that no longer have access to said installation of Plex Media Server, sifting through a list of people to find the person that IS active, is quite frustrating. Also, for having purchased, and supported Plex, and for there not to be a way to control our own server in a way that actually makes for a positive and efficient use of our time, it’s a huge turn off. I want to be able to control the data, as well as my content, within my environment. And, if you’re trying to suggest that this information isn’t stored locally, and I can’t remove it, then that is a new privacy concern, and that raises more questions that I desire to have answered.
I intend to push this topic as well, because this should get attention. Users deserve to have complete control over their server, and at this very moment, there is a HUGE flaw in data storage and telemetry, and it needs visibility with the intention of correcting the issue.
Not sure if anyone has seen, but I updated my server today to Version 1.15.2.793, and when checking the statistics screen again, I noticed the only people there are the users who are currently active. Not sure if the same is true for others here, but seems it was something that could be hidden after all.
Try going to:
Main Screen > Status (Dashboard) > Play History / View Full History > Click on the All Users Drop-down > I’m sure you’ll see a ton of users, if you have had a ton, like me.
Again, security FLAW that the server / AWS / PMS is keeping this data and not allowing us to purge it. I have a list that is a lot longer than I would like, and that is a privacy concern.
A little poke, since I see that CPU data is now being tracked…cool…but this issue still isn’t getting traction.
Thoughts?
I have users that I shared with and never used my server. Therefore, they have no history. I’d like to be able to remove them from the database.
Same thing here. I have users who never used the server and I can’t delete them from history. Did anyone ever find a solution for this?
I would like this addressed as well. I think we should be able to purge the history/logs.
Is there any extra information regarding this topic?
Is manual editing of the history possible? (albeit in app, via API or in database).
While it would technically be the true history, having a lot of data from test-accounts (,test files, test libraries or other) cluttering otherwise accurate historical data is not really appealing.
Another reason it may be appealing or necessary to remove historical data is regarding GDPR in europe…
That aside, is there a way to remaster, remove from or reset the history entirely? If so, is documentation available with a basic explanation on how to do so?
Finally, if I choose to use such function, if existing, which risks should I be willing to accept?
