New 'Discover' feature doesn't limit results to selected streaming services

I just tried out Plex Discover since it sounded nice to get everything in one location. Unfortunately I found something that would make me immediately disable it. The setup was great, it let me pick the streaming services we use or want to use (those we already subscribe to, and more importantly with kids, those that are ad free).

Then I looked through some content and ran some searches, and found that there were shows and movies showing up in the results that were not from the services I selected. I don’t want to see anything there that I can’t watch with the streaming services I selected. That defeats the whole purpose of telling Plex what services you’re willing to use. I hope this is a bug and not an intentional ā€˜feature’ to get people to buy and spend more.

Has anyone else run into this issue?

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Hoping also a BETA thing… The Search functionality is searching ALL those services, even with none selected. Cannot seem to find a way to turn this off, client or server side.

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In their documentation this is presented as a feature so you can find your content even if it’s not on a service you are using but should have your preferred services (and local server) listed first in the results.

It lets me select the other services I have but doesn’t seem to ā€œsaveā€ my selections as when I go back in none are selected…

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Didn’t save for me either on iOS / iPhone - shame as looks promising

I think it’s intentional. It works like discover functionality on AppleTV, Chromecast for Google TV, AndroidTV etc

Same here… Giving me streaming options for other regionally available content… not just the service(s) I have

It’s probably on purpose. Plex had to make agreements with VOD services.

Ya, I thought it was awesome as well, but then was really disappointed. They explained it as ā€œno more jumping between your subscribed appsā€ but it’s more like ā€œadvertising services you don’t haveā€.

Would be great if it was only services that you subscribed to, or selected.

I was also really disappointed that there was not more energy put into separating free streaming & ad-supported streaming. The ā€œFreeā€ services they say are sometimes ad-supported. Other times they are truly free. I would love to be able to have results show up that are non-ad-supported but want to cut out all the sites that use ads. I know the knowledge network is free & not ad-supported. ā€œHope for Wildlifeā€ is one of the shows there. If you want to see it on prime, you need a subscription but also an extra ā€œpackā€ on top of the subscription. In Plex when you find it, it does not give you any viewing options. I even selected the knowledge network as one of my preferred networks.

Overall very disappointing. But I have had real issues with the way Plex deals with movies and TV libraries. For example, they always separate them, so if I want to find everything written by Shakespeare, while, I can only select his stuff in one of the two libraries… not what I really want to see. And if I want to see all the science fiction, I need to select science fiction from movies or TV… Again not what I want. I guess the same somewhat odd decisions on delivering content are coming to this new feature. Too bad.

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Getting same thing here and hate it. Also searching for shows I know are on Netflix and they are showing up for Amazon, Apple TV, Google Play and Vudu. All something I would have to purchase. Ex. Search ā€œThe Vampire Diariesā€ which is definitely on Netflix and it doesn’t show up as available. Hoping this is just Beta kinks that need to be worked out. Otherwise, kind of defeats the purpose of linking your subscription services.

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Same here. I only want to see content for the services I’ve chosen. Especially if I’m being shown content for services I’ll never be getting because I don’t live in the country those services are available in.

There are some shows that is says no streaming service available but that is not true

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In one of the other threads asking about a ā€œdisableā€ option, a couple of Plex employees said that showing the other services was an intentional decision. Selecting ā€œyourā€ streaming services just puts those higher in your search and Discovery lists.

It’s a terrible decision, but they don’t seem to care.

Edit: Surprise, surprise. In another thread in response to:

Elan said: AFAIK this will be in an upcoming update.

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ZakMckracken, if there’s one thing I’ve learned in the short time I’ve been using Plex it’s that there’s a lot they don’t seem to care about when it comes to user satisfaction.

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Whilst I am generally of the opinion that I do NOT want to see anything in searches that I cannot access, i.e. from services to which I don’t subscribe, I can understand that some users may like this.

So it seems another config option is required that allows INclusion or EXclusion of search results not from subscribed services.

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UKenGB, I agree, INclusion or EXclusion would be great. And even if wanted to see results from services I’m not subscribed to, I do not want to see results for services I’ll never subscribe to because they aren’t available in my country.

I just hope that as it’s a beta release, they are working on further refinements and maybe we’ll eventually see such developments.

However I have to say it is unusual for a company to push its beta software out to all users, without even asking and I would also suggest that they need to listen to their customers about this feature as it seems many are VERY unhappy with this feature and if not careful, Plex will lose business over it.

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