That full interview is definitely worth listening to.
Yes, a portion of what you said here describes me. I have spent a LOT of time, energy, and money building out a very performant, stable infrastructure specifically to support delivery of the value that Plex has promised through our business relationship (which was formalized through my financial contributions, and further committed to on my side through my market-expanding advertising and implementation time).
Although I didn’t do that marketing for Plex primarily, one reason I did it was so that Plex would remain viable and continue to deliver to their customers the value they promised explicitly and implicitly.
I’ve already paid the price for stability and reliability, which included both my physical setup, as well as my choice to standardize on Plex because it claimed it would prioritize what would deliver value to me through MY media, first and foremost. To have Plex change their priorities and de-prioritize the value I have paid them for is frustrating, and it extends well beyond frustrating when that de-prioritization causes me to spend more of my extremely valuable time on problems that could and should have been avoided.
Plex’s leadership should have kept their eye on the common purpose we all started with and have invested in, and protected the core of that experience. This they have not done.
