New files not showing in Plex 'Something went wrong'

Plex Media Server
1

Hi all.

Today, an issue has arisen which has me stumped. I have an external HDD attached to my Nvidia Shield Pro which I have made into a NAS drive. I transfer my media to it from my laptop, wirelessly. I have the usual issue of the Windows bug causing me to lose connection to the NAS drive but that is a separate issue.

The issue I am looking for support with now is that new media I add to the drive is not showing up in Plex. I had 2 episodes of a show on there and watched them with no issue a few days ago. I have now added another 2 episodes and now when I select that show on Plex, none of the episodes show up and it says ‘Something went wrong’.

I know the episodes are on there because I can open them on my laptop via the NAS drive and I can also view them on VLC player on the Shield so it seems to be some Plex issue. Any ideas as to why this might be happening and how I can resolve it?

When my plex server was on my desktop pc, I could update the server when there were plex updates but I cannot see a way of doing that now my Plex server is on my Shield. Not sure if this would help but I know that when I had issues in the past when I used the desktop as the plex server, doing an update would usually fix it.

Thank you

2

Anybody? I would’ve thought this would be quite a common problem as I have seen lots of posts similar but not similar enough to help me work it out.

3

Do Plex employees not help on these forums?

4

Can you post your server logs?

5

I tried but it is ALOT of data and it timed out on here

6

Here’s part of it. It’s the start up to a few from yesterday which is then about a thousand lines as I was trying many things yesterday to sort it I assume.

Oct 04, 2022 21:44:06.476 [7313] INFO - Plex Media Server v1.29.1.6313-f4cdfea9c - NVIDIA SHIELD Android TV mdarcy - build: android-aarch64 unknown - GMT 01:00
Oct 04, 2022 21:44:06.477 [7313] INFO - Android version: 11, language: en-US
Oct 04, 2022 21:44:06.477 [7313] INFO - Processor: 4-core AArch64
Oct 04, 2022 21:44:06.477 [7313] INFO - Compiler is - Clang 11.0.1 (https://plex.tv 9b997da8e5b47bdb4a9425b3a3b290be393b4b1f)
Oct 04, 2022 21:44:06.396 [6726] DEBUG - BPQ: [Idle] → [Starting]
Oct 04, 2022 21:44:06.421 [6726] ERROR - Unable to open named mutex 9334581e-7251-4ef7-a8ec-5bfe8e89ff68 with option 1: Function not implemented
Oct 04, 2022 21:44:06.428 [6726] DEBUG - FeatureManager: Using cached data for features list
Oct 04, 2022 21:44:06.636 [6726] DEBUG - [CERT] Subject name is /CN=*.f859e835ca0d4c739708d61881f72dff.plex.direct
Oct 04, 2022 21:44:06.636 [6726] DEBUG - [CERT] Installed certificate with fingerprint d2:30:7c:f0:0d:ee:8d:a8:03:28:14:c1:1b:fb:fa:6b:49:dc:01:56.
Oct 04, 2022 21:44:06.636 [6726] DEBUG - [CERT/OCSP] Stapling requests will be made to ‘http://r3.o.lencr.org/’.
Oct 04, 2022 21:44:06.667 [6726] INFO - [CERT/OCSP] Successfully retrieved response from cache.
Oct 04, 2022 21:44:06.668 [6726] DEBUG - HttpServer: Listening on IPv6 as well as IPv4.
Oct 04, 2022 21:44:06.668 [6726] DEBUG - HttpServer: Listening on port 32400.
Oct 04, 2022 21:44:06.668 [6726] DEBUG - HttpServer: Listening on port 32401.
Oct 04, 2022 21:44:06.668 [6726] DEBUG - Running server…
Oct 04, 2022 21:44:06.669 [6726] DEBUG - Opening 20 database sessions to library (com.plexapp.plugins.library), SQLite 3.35.5, threadsafe=1
Oct 04, 2022 21:44:06.680 [7349] DEBUG - HttpServer: Set up a thread pool with 2 threads.
Oct 04, 2022 21:44:06.979 [7401] DEBUG - MyPlex: mapping state set to ‘Unknown’.
Oct 04, 2022 21:44:06.983 [7401] DEBUG - Relay: read 7 cached entries from hosts file
Oct 04, 2022 21:44:06.993 [6726] INFO - SQLITE3:0x1, 283, recovered 302 frames from WAL file /storage/5ED6-C75D/Android/data/com.plexapp.mediaserver.smb/Plex Media Server/Plug-in Support/Databases/com.plexapp.plugins.library.db-wal
Oct 04, 2022 21:44:07.005 [7401] DEBUG - Request: [127.0.0.1:37726 (Loopback)] GET /identity (2 live) #1 GZIP
Oct 04, 2022 21:44:07.006 [7327] DEBUG - Completed: [127.0.0.1:37726] 503 GET /identity (2 live) GZIP 33ms 464 bytes (pipelined: 1)
Oct 04, 2022 21:44:07.014 [7401] DEBUG - Request: [127.0.0.1:37730 (Loopback)] GET /identity (3 live) #3 GZIP
Oct 04, 2022 21:44:07.014 [7328] DEBUG - Completed: [127.0.0.1:37730] 503 GET /identity (3 live) GZIP 0ms 464 bytes (pipelined: 1)
Oct 20, 2022 15:46:03.554 [7401] DEBUG - Request: [127.0.0.1:37754 (Loopback)] GET /identity (4 live) #6 GZIP
Oct 20, 2022 15:46:03.555 [7328] DEBUG - Completed: [127.0.0.1:37754] 503 GET /identity (4 live) GZIP 0ms 464 bytes (pipelined: 1)
Oct 20, 2022 15:46:03.617 [6726] INFO - Running migrations. (EPG 0)
Oct 20, 2022 15:46:03.617 [6726] DEBUG - Captured session 0.
Oct 20, 2022 15:46:03.617 [6726] DEBUG - Captured session 1.
Oct 20, 2022 15:46:03.617 [6726] DEBUG - Captured session 2.
Oct 20, 2022 15:46:03.617 [6726] DEBUG - Captured session 3.
Oct 20, 2022 15:46:03.617 [6726] DEBUG - Captured session 4.
Oct 20, 2022 15:46:03.617 [6726] DEBUG - Captured session 5.
Oct 20, 2022 15:46:03.617 [6726] DEBUG - Captured session 6.
Oct 20, 2022 15:46:03.617 [6726] DEBUG - Captured session 7.
Oct 20, 2022 15:46:03.617 [6726] DEBUG - Captured session 8.
Oct 20, 2022 15:46:03.617 [6726] DEBUG - Captured session 9.
Oct 20, 2022 15:46:03.618 [6726] DEBUG - Captured session 10.
Oct 20, 2022 15:46:03.618 [6726] DEBUG - Captured session 11.
Oct 20, 2022 15:46:03.618 [6726] DEBUG - Captured session 12.
Oct 20, 2022 15:46:03.618 [6726] DEBUG - Captured session 13.
Oct 20, 2022 15:46:03.618 [6726] DEBUG - Captured session 14.
Oct 20, 2022 15:46:03.618 [6726] DEBUG - Captured session 15.
Oct 20, 2022 15:46:03.618 [6726] DEBUG - Captured session 16.
Oct 20, 2022 15:46:03.618 [6726] DEBUG - Captured session 17.
Oct 20, 2022 15:46:03.618 [6726] DEBUG - Captured session 18.
Oct 20, 2022 15:46:03.618 [6726] DEBUG - Captured session 19.
Oct 20, 2022 15:46:04.534 [7401] DEBUG - Request: [127.0.0.1:37768 (Loopback)] GET /identity (5 live) #8 GZIP
Oct 20, 2022 15:46:04.535 [7328] DEBUG - Completed: [127.0.0.1:37768] 503 GET /identity (5 live) GZIP 0ms 464 bytes (pipelined: 1)
Oct 20, 2022 15:46:04.562 [7401] DEBUG - Request: [127.0.0.1:37770 (Loopback)] GET /identity (6 live) #a GZIP
Oct 20, 2022 15:46:04.564 [7327] DEBUG - Completed: [127.0.0.1:37770] 503 GET /identity (6 live) GZIP 2ms 464 bytes (pipelined: 1)
Oct 20, 2022 15:46:05.577 [7401] DEBUG - Request: [127.0.0.1:37778 (Loopback)] GET /identity (7 live) #c GZIP
Oct 20, 2022 15:46:05.577 [7328] DEBUG - Completed: [127.0.0.1:37778] 503 GET /identity (7 live) GZIP 0ms 464 bytes (pipelined: 1)
Oct 20, 2022 15:46:06.551 [7401] DEBUG - Request: [127.0.0.1:37794 (Loopback)] GET /identity (7 live) #e GZIP
Oct 20, 2022 15:46:06.552 [7328] DEBUG - Completed: [127.0.0.1:37794] 503 GET /identity (7 live) GZIP 0ms 464 bytes (pipelined: 1)
Oct 20, 2022 15:46:06.584 [7401] DEBUG - Request: [127.0.0.1:37796 (Loopback)] GET /identity (9 live) #10 GZIP
Oct 20, 2022 15:46:06.586 [7328] DEBUG - Completed: [127.0.0.1:37796] 503 GET /identity (9 live) GZIP 1ms 464 bytes (pipelined: 1)
Oct 20, 2022 15:46:07.596 [7401] DEBUG - Request: [127.0.0.1:37800 (Loopback)] GET /identity (10 live) #12 GZIP
Oct 20, 2022 15:46:07.597 [7328] DEBUG - Completed: [127.0.0.1:37800] 503 GET /identity (10 live) GZIP 0ms 464 bytes (pipelined: 1)
Oct 20, 2022 15:46:08.570 [7401] DEBUG - Request: [127.0.0.1:37806 (Loopback)] GET /identity (11 live) #14 GZIP
Oct 20, 2022 15:46:08.571 [7327] DEBUG - Completed: [127.0.0.1:37806] 503 GET /identity (11 live) GZIP 0ms 464 bytes (pipelined: 1)
Oct 20, 2022 15:46:08.578 [6726] DEBUG - ChangestampAllocator: initialized to 8458997499126067309
Oct 20, 2022 15:46:08.611 [7401] DEBUG - Request: [127.0.0.1:37808 (Loopback)] GET /identity (12 live) #16 GZIP
Oct 20, 2022 15:46:08.612 [7328] DEBUG - Completed: [127.0.0.1:37808] 503 GET /identity (12 live) GZIP 0ms 464 bytes (pipelined: 1)
Oct 20, 2022 15:46:08.872 [6726] DEBUG - Opening 2 database sessions to library (com.plexapp.plugins.library.blobs), SQLite 3.35.5, threadsafe=1
Oct 20, 2022 15:46:08.981 [6726] INFO - SQLITE3:0x1, 283, recovered 13 frames from WAL file /storage/5ED6-C75D/Android/data/com.plexapp.mediaserver.smb/Plex Media Server/Plug-in Support/Databases/com.plexapp.plugins.library.blobs.db-wal
Oct 20, 2022 15:46:09.067 [6726] INFO - Running migrations. (EPG 0)
Oct 20, 2022 15:46:09.087 [6726] DEBUG - Captured session 0.
Oct 20, 2022 15:46:09.087 [6726] DEBUG - Captured session 1.
Oct 20, 2022 15:46:09.646 [7401] DEBUG - Request: [127.0.0.1:37812 (Loopback)] GET /identity (13 live) #18 GZIP
Oct 20, 2022 15:46:09.647 [7327] DEBUG - Completed: [127.0.0.1:37812] 503 GET /identity (13 live) GZIP 0ms 465 bytes (pipelined: 1)
Oct 20, 2022 15:46:10.166 [8016] DEBUG - Grabber: Cleaning up orphaned grabs.
Oct 20, 2022 15:46:10.203 [6726] DEBUG - Media Provider: Registering provider com.plexapp.plugins.library
Oct 20, 2022 15:46:10.204 [6726] DEBUG - Auth: Refreshing tokens inside the token-based authentication filter.
Oct 20, 2022 15:46:10.204 [6726] DEBUG - MyPlex: using cached data for request for https://plex.tv/api/v2/server/access_tokens?auth_token=xxxxxxxxxxxxxxxxxxxx
Oct 20, 2022 15:46:10.208 [6726] DEBUG - MyPlex: updating with 9 access tokens

7

Please see the instructions for the how to post your server logs please upload the zip.

8

Plex Media Server Logs_2022-10-20_18-18-15.zip (2.3 MB)

9

You have a corrupt database

Screenshot (2605)

https://support.plex.tv/articles/202485658-restore-a-database-backed-up-via-scheduled-tasks/

https://support.plex.tv/articles/repair-a-corrupted-database/

10

Thanks but my media server is hosted on my Nvidia Shield Pro so I cannot see how I can do any of this.

11

Actually I think I have worked it out. It’s rebuilding now I think so I will report back later

12

I don’t know what stage you’re at but if you get stuck on anything these links might help

https://www.reddit.com/r/PleX/comments/s5ozy1/fixing_nvidia_shield_plex_issue_plex_media_server/

13

Thank you, you have been a real help. I wonder if the fact I turn the shield off at the wall socket when not in use is causing an issue. With the cost of energy at the moment, I am turning everything off at the socket to stop unnecessary power drain.

I noticed the IP address for the NAS HDD attached to the Shield, changed yesterday but then changed back to what it was previously. I need to see if there is any setting to keep the same IP address. If that is what caused it.

Thanks again.

14

Having a different ip address won’t cause any problems with your database

Most people want a static ip for their server so they can configure remote access. If that’s not a concern for you and you’re not having other connection related issues, I wouldn’t worry about that

On the other issue, YES… power loss to your device during something like an update or scheduled tasks is a database killer

You might want to consider finding a separate plug for the Shield from the other devices you want to turn off

15

you can shut down PMS but you should make sure no maintenance is occurring when you do that. so set those times for times when you know you won’t be shutting it down. I’d also put the shield to sleep before you do that. My shield never liked power outages and it corrupted the database frequently. Not sure how much power it is pulling leaving it on though.

16

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