Server Version#: 1.32.8.7639
Player Version#: 4.123.2
I just got a new NUC (Geekom Mini IT13) to run Plex on instead of my old Synology NAS. It’s running a i5-13500H processor, with Intel Xe GPU on Ubuntu 22.04. The reason I did this was because I was experiencing playback issues with mkv files where I have to convert them all to mp4 because my NAS wasn’t transcoding. So I hoped this would resolve that issue. Unfortunately, it’s not been resolved yet. I tried playing an mkv last night on an Apple TV, LG TV, and a FireTV stick, and it just spins until it times out on every one of them. I have set the new server to hardware transcoding, HDR mapping, etc, but it still doesn’t work. This morning I went in and optimized the file in question. That was 2 hours ago and it is still at 0% converted.
Any idea what I could be missing? Thanks for the help!
Wait 2 minutes (need to see the startup sequence before playback starts)
Start playback
Let play 30 seconds
Stop
Download logs zip
attach here
NOTE: Reading the hardware spec
Do you have dual channel memory enabled – two matching DIMMs?
If only one DIMM, Xe graphics will be disabled by the CPU
Intel® Iris® Xe Graphics only: to use the Intel® Iris® Xe brand, the system must be populated with 128-bit (dual channel) memory. Otherwise, use the Intel® UHD brand.
hey if you would, please provide the info anyway. It’s a great opportunity for us to learn- whether it’s the cpu, linux or your files or what’s causing the issue.
Theoretically you should have zero issues as far as playability with the NUC. It’s new gen, quick sync, and excellent overall processing and single thread speed. Should be butter, Im curious to know the cause of the issue (mostly bc Im flirting with the idea of building a linux box).
Sure, no problem. I’ll go through these steps and post the log here late today when I get home. I assumed it would all work without issue as well. Hopefully this has been resolved now. I have tried optimizing a couple files today and they all worked and optimized 5-6GB files in about 4 minutes.
I got the same NUC 14 days ago. I’m running Ubuntu Server 22.04 and at the beginning I also had the problem that HW transcoding didn’t work. The problem was the kernel. An update to version 6.5 was the solution for me.
I’ve removed Windows and installed Ubuntu 22.04. Is it possible to upgrade the kernel without Windows installed? Is it the Chipset download that I need to use? Thanks!
Uh the logs prior to the reboot obviously might give you the best insight if it was in fact working after. That’s why they keep PMS logs 1-5 with 1 being the most recent. Since he had the issue and went through the trouble of posting, I’m guessing he went to troubleshooting page in PMS and exported log data as recommended. Even if he didn’t it’s still there.
Even if a reboot was all it took to straighten itself out, I was interested to know what his experience now that it was working. From what it reads, he was really hoping for help, then rebooted during the thread, it worked and declared it fixed without a ton of time in between, w/o much testing (can’t be sure) and it seemed like more than a reboot but hopefully not.
I was just hoping to learn something as I was thinking of putting ubuntu on a mini machine like a NUC (or similar) that comes with a current (or close) gen intel. Also the Geekoms on paper seem to check the right boxes- one of very few mini machines with 13 gen chips (the beefier ones) and footprint, but the price point was so inexpensive it surprised me. To the ‘too good to be true’ point and did some reading nut always best to hear first hand.
