It seems for some reason, the Plex Movie agent isn’t grabbing content ratings (MPAA) for newly released movies. I have had to manually edit quite a few. These ratings are on IMDB+TMDB, so I am not sure why Plex fails to use them.
I’ve had this issue with:
Darkest Hour
Lady Bird
Three Billboards Outside Ebbing, Missouri
Call Me by Your Name
The Disaster Artist.
I have same issue, I just recently switch from RT to IMDB so wasn’t sure what was right or wrong.
Have it behaved like this always? or is it clearly a bug?
@coz2001 said:
I have same issue, I just recently switch from RT to IMDB so wasn’t sure what was right or wrong.
Have it behaved like this always? or is it clearly a bug?
It’s only happened recently. I haven’t changed the critic ratings or anything else recently.
I noticed the same here.
I did however create a custom rating for my little son. Something to do with it ???
I’m not sure if the problem was before that or if it started after I updated the server to the last version 1.11.3.4803-c40bba82e.
I don’t have any custom ratings and have been seeing the same issue as well. Also running the latest beta.
I cleared the caches of Plex media server and the problems were over.
@ionisys said:
I cleared the caches of Plex media server and the problems were over.
Worked for me to, thanks.
I tried clearing the cache for IMDB, but not for TMDB yet. I will try that later and report the results.
I think I know why this is happening. The way content is gathered from TMDB might be to blame. The content ratings on TMDB are located in the Release Information section. But, notice for these movies that the first entry is a premiere and no content rating is attached.
This is also the case for some movies that aren’t brand new.
But Blade Runner 2049 doesn’t have this issue due to the first Release Information entry having a content rating.
So, I am guessing collecting metadata for the content rating in TMDB only looks at the first Release Information entry. What it should do is keep looking until a content rating is found. In the case of I, Tonya, Plex pulled the release date from the second entry for the limited theatrical release. However, the first entry has no content rating, so it might have looked only to that for the content rating.
I have tried switching everything in the Plex Movie agent to IMDB, but this didn’t seem to fix the issue either. So, this might require a change in the metadata scraping behavior.
Edit:
I tried clearing the TMDB and System caches, but this didn’t change the results. The movies I pointed out were recently scanned into Plex, so I am guessing this was caused by a recent beta release. I am on 1.12.0.4829 right now. I will report back if a new version seems to fix the behavior.
Yeah, this definitely looks to be more of an issue with newer releases, than older ones. Though, new releases also receive better metadata treatment with all the data at our fingertips.
Plex should update their scraping method I think.
This has been flagged and will be investigated. 
Hey everyone - thanks for bringing this to our attention! A fix has been deployed! Clear your HTTP caches and try refreshing. Please let me know if you continue to have problems with content ratings!
The content ratings are definitely coming in properly now after clearing the caches. Thank you so much for fixing that!!!
