Server Version#: 1.24.2.4973 Player Version#:iOS , web , app ( Latest Version ) If I create a library with the Plex legacy I can see the trailers. But with the new Plex version it says ( Conversion failed. The transcoder failed to start up. ) on my linux on Seedbox.eu on my windows server and also…

Since the new Plex version thing ?

I think it’s related to the latest update, yes, but I’m an odd case as I purchased Plex Pass shortly after the upgrade (oddly to unlock trailers to save me the time of locally saving them). I did notice that after the update (before purchasing my pass) that I was oddly having new additions include a…

Ok thanks bud , sadly we pay for this and when we try to contact support they say we don’t provide support lol … this is really sad

Hopefully someone here sees. I agree it’s odd that paying customers have no direct support. Is there somewhere to report bugs other than forums?

No they don’t want us to , they only want the money …

[image] Trailers/Extras failing to transcode NAS & Devices Same here frowning Only started happening when I upgraded to Version 1.24.2.4973 couple of days ago. After upgrading any new Movie or TV Shows, has the same error. Also happening to any older content before upgradi…

Same as everyone above, I cannot play trailers for movies that were downloaded after I got the 4973 update. I even rolled back two versions and still no luck. So it’s something they changed outside the main system files.

Same issue. Newly added movies will play, but not the trailers. I am on Synology 64bit Version 1.24.2.4973

Any update from Plex regarding this? This is why I bought Plex Pass, for the trailer and extras. Can someone please acknowledge the issue?

This annoys me too. Im paying month to month plex pass. If they don’t do anything to fix the trailer problem i don’t see the point of paying.

New Plex trailers not working but legacy do

Plex Media Server

MannyB September 10, 2021, 10:03pm 8

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New Plex trailers not working but legacy do

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