@fetitzakukibrituri said:
@teshiburu said:
@fetitzakukibrituri did you ever use offline sync?No, I did not, I use my Plex Server mostly at home together with an Apple TV and a home theater projector, so I had no reason for that.
Fair enough, the emby offline sync at last check actually requires an internet connection to access your synced media 
This is my first post to these forums. I am a lifetime subscriber and am furious about this change and lack of opt-out.
Are refunds going to be offered?
@Otherones said:
Are refunds going to be offered?
According to @elan, yes.
https://forums.plex.tv/discussion/comment/1499980/#Comment_1499980
Here is the relevant part:
I donāt think we can have a productive conversation about this, but Iām happy to refund you your lifetime membership if youād like. Iām truly sorry that these changes have upset you as much as they have.
@Noland said:
@elan said:
ā¦ Iām happy to refund you your lifetime membership if youād like. Iām truly sorry that these changes have upset you as much as they have.
If you are willing to issue refunds then that negates any complaint that lifetime pass members have.
Is this a special offer only for this specific user, or is it open to anyone?
Would also appreciate clarification on this.
Refunds for lifetime passes could get complicated. Fairest thing, I guess, would be for them to calculate how many months of usage theyāve had from their lifetime pass, then deduct the cost for that many months from the cost of the pass, and refund the difference. Refunding passes for people who have had 4 or 5 years of usage out of them seems absurd, but some level of refund does seem very reasonable to expect here.
(I am in need of no refund. I paid for a year and even though that year isnāt up, I feel I got my moneyās worth even before this happened.)
Itās been asked time and time again, but hasnāt been answered fully, so Iām going to ask it.
What compelling reason is there for removing the ability to opt out? Has the percentage of people who opted out become so large as to threaten your ability as a company to innovate?
If the answer to the above question is yes, then at least allow your paying customers the ability to opt out. This is a non-starter for many of us, and youāre alienating your core user base with this change.
@elan said:
So in some hypothetical future, if we added some third party content, and it had ads, why does that make you angry? If you donāt want to watch it, you donāt have to. Some percentage of people will appreciate having the content available inside Plex, ads or not; others wonāt care for it.
So in the hypothetical future, make the specific third party content contingent on opting-in, instead of taking a hammer to the whole damned thing.
See how easy that is elan? You donāt have to ā ā ā ā over your paying customers if you donāt want to. The problem is that you want to. I smell bullshit from a mile away.
I understand the request for the data but do not understand that reasoning for taking away customer choice in providing it.
Getting customer feedback to inform their roadmap can be done in many effective ways without going down this path. It suggests other rationale for the change and certainly sets the precedence for additional future privacy erosion (and you will no longer have the choice).
The implied lack of awareness of why this is unacceptable to so many people is either incompetence or intentionally misleading.
Installing pi-hole would allow me to just block the call home but that should not be necessary.
Refunds are likely the only way for them to get the message.
Sad day
The sorites paradox (/soŹĖraÉŖtiĖz/; (sometimes known as the paradox of the heap) is a paradox that arises from vague predicates. A typical formulation involves a heap of sand, from which grains are individually removed. Under the assumption that removing a single grain does not turn a heap into a non-heap, the paradox is to consider what happens when the process is repeated enough times: is a single remaining grain still a heap? If not, when did it change from a heap to a non-heap?
how do I get a refundā¦ just buught this 2 days ago and opting out of data collection is the first thing I do on every software that I install
some more random thoughts on the matter:
Vizzini: You only think I guessed wrong! Thatās whatās so funny! I switched privacy policies when your back was turned! Ha ha! You fool! You fell victim to one of the classic blunders - the most famous of which is ānever get involved in a land war in Asiaā - but only slightly less well-known is this: āNever go in against Sicilian users when privacy is on the lineā! Ha ha ha ha ha ha ha! Ha ha ha ha ha ha ha! Ha ha haā¦
@latweek said:
The sorites paradox (/soŹĖraÉŖtiĖz/; (sometimes known as the paradox of the heap) is a paradox that arises from vague predicates. A typical formulation involves a heap of sand, from which grains are individually removed. Under the assumption that removing a single grain does not turn a heap into a non-heap, the paradox is to consider what happens when the process is repeated enough times: is a single remaining grain still a heap? If not, when did it change from a heap to a non-heap?
This move is the equivalent of taking a shovel to the pile of sand.
Not being able to opt out is a huge issue. My trust in Plex just plummeted, which is unfortunate. The intrusion wonāt stop here, it never does.
when ron Burgandy was asked his thoughts on the current ballooning shitstorm at plexā¦
Come on Guysā¦ What a sad sad day.
They are being intentionally misleading here. They have plenty alternative options to proceed that wouldnāt wholly take away users ability to opt-out.
Seems clear they are pursuing a vision where the majority of user base grows by consuming 3rd party providers content and they are receiving compensation from the 3rd party (media & distribution companies) or these new users that sign up for dvr/3rd party and are unaware.
Legacy users are no longer the base. They are willing to refund you as this new data collection is key to opening up their new market.
Just wanted to agree this new policy is unacceptable. If they need money Iād prefer to donate a few bucks a month even though I am a lifetime member. Or maybe have the option to opt out be a plexpass feature. If you donāt want to pay then you canāt opt out but if you want o opt out you can pay.
@Elijah_Baley said:
Iāve noticed something about this and the other thread in the regular āGeneralā section, that is the vast majority of posters and most of the ones that are most offended by the new policy are posters withe fewer than 50 posts. In fact it seems that most have fewer than 10 and many are first time posters.That does not meant that those posters points/views have any less value that those of us the have been more active, if fact it could mean the opposite.
It could be that the issue has driven many people that have not been active on these boards to become active and THAT should worry Plex a LOT because it means that the issue is seen by many many previously satisfied Plex users as a very bad invasive move by Plex and many of those first time posters are being driven away by this move.
If for no other reason Plex than that Plex should reconsider the move, particularly the no opt out part, and roll back this new policy. I do not think that Plex would want to negatively polarize such an apparently large number of clearly quite satisfied users as this change of policy has effected.
As I have said before I do not really think the policy change has impacted me much BUT it is clearly at least perceived by many many previously satisfied customers as much more negative than positive.
It looks like Plex will loose more by this action than they ever could gain but we do not know how much revenue they have been promised for the data. It could be a LOT and that could offset or more than offset what they are loosing. At least it may appear so at first blush.
I think that is wrong as not only are they loosing some customers they are also loosing the customers that those lost customers could generate and they are loosing customers that see the āNo opt outā clause and move on before even trying Plex.
I really, Really, REALLY hope Plex backs off this illconcieved policy change becaus even I will have to make sure I disclose the new policy to any prospective Plex users I talk to about their media system.
The users I might or might not bring to Plex are minuscule but there are a LOT of āmeā and even loosing some of our recommendations will be significant, at least so I believe.
I still do not think I will move on because of this BUT I can no longer as strongly recommend Plex because there is a doubt in my mind about where this policy will lead. But there is NO doubt for me that this will hurt Plex in both the short and long term.
most of the guys with the posts below 50 are all of the new money that put up $150 after Plex baited them with DVR promises, only to switch the privacy policy up after they got the money.
This is where the anger comes from.
more celebrity comments roll into the news room:
Bullsh**, i have < 10 posts but am a 3 year plex pass user. I never had the need to post something, always a happy user but not having a option to opt out is just not acceptable.
