Server Version#: 1.42.2.10156
Player Version#: 8.6 Build 9
Just got a new (and my first) 4k 2024 Roku box and the Plex app just shows the time …
Tried removing app and re-installing, rebooting Roku, etc. If I push ← I do get a “Do you want to exit” screen with a badly formatted Yes button.
Pressing any button plays the “bad noise”
Is this a known issue? Do I have to run it in 1080p?
I should mention: This is before any logins or anything. It shows the Plex splash screen, then this.
Hmm this should at least show navigation even if offline. I know these may seem silly but
can you check:
settings -> network -> check connection
settings -> system -> aboutRoku Channel and play content?Definitely has Internet. Plays NetFlix and Prime just fine.
No black holes at all (And all my other older Roku’s and what not are playing Plex fine).
It’s running 14.6
The big difference between this Roku and the one it replaced is I had to go to HDMI 2.0 from 1.4 to get 4k everywhere. But that was mostly just turning it on for the HDMI port.
Ok this is something to try to get the app logs off the roku.
http otherwise it won’t be able to contact the local device)Roku IP Address: local Roku IP (settings → network → about → IP address)channel: Plex (public release)Enable debugging checkedLaunchShow LogsDone and done. It says “Unable to find Roku at , double check the IP address” but it launched Plex when I clicked the button.
So we think it is trying to sign in via the Roku SSO credentials rather than just your Plex credentials and is failing for some reason. We can remove the Roku SSO from your Plex account so it should asks you to input your Plex creds ( after a reboot and launch) but wanted to make sure that is OK with you before I did that.
Is that going to make me sign into every Roku box again? Ahh, either way. Go ahead and do that.
It should not sign you out off other devices afaik since token should still be good.
Done. Please reboot and relaunch.
if it does same please get logs again.
Yay! I get the “Go ahead, stream free” page with Sign in options now.
Thank you!
I’m now having this same issue on a standard Roku streaming stick. It sounds like something that I can’t do on my own. Help!
@19left I removed your Roku Auth like I did for DocKaos. You may need to reboot the device.
That did indeed fix it! Thanks for the quick help, @BigWheel .
I’m having this exact same issue after updating my Roku Premiere recently. I’ve tried removing it from my authorized devices in Plex but it hasn’t helped, along with restarting the Roku and reinstalling the Plex app.
Thanks in advance for any help!
@Nohrmal On your account page at https://app.plex.tv/desktop/#!/settings/account under the email address block where it shows if you have a subscription or not and the subscription type there is an “other services” link on the right side.
On the Other Services page should be a section called “Single Sign on Authentications” . You may have more than one but on the next to the Roku one click the Delete Authentication link . You may need to reboot the device or restart app.
That worked! Thank you @BigWheel !
