Newer server version installed than is displayed

[asav17]

Server Version#:1.41.0.8994

In a browser, Settings|General shows:

I selected the link at “Please install manually”:

plexmediaserver_1.42.1.10060-4e8b05daf_amd64.deb

and installed it. The new (11Aug2025) files have been installed:

I rebooted. The new version appears to be the running version:

Relevant fragment is:

"/usr/lib/plexmediaserver/Plex Media Server"

but the old version is still displayed in the web interface Settings|General, as shown at the top of this post.

sudo snap list

does not show the snap version installed, so I didn’t accidentally instlal & run a snap version.

Any ideas?

[FordGuy61]

Is the server claimed?

Use Shift + F5 (Chrome) or CTRL + F5 (Firefox) to refresh the browser window. That forces the browser to ignore any cached information.

http://pms_ip_address:32400/identity will return one line of XML. Part of the information displayed includes the PMS version and whether or not the server is claimed (1) or unclaimed (0).

<MediaContainer size="0" apiVersion="1.1.1" claimed="1" machineIdentifier="<redacted>" version="1.42.2.10122-3749b980e" data-google-analytics-opt-out=""> </MediaContainer>

[asav17]

<MediaContainer size="0" apiVersion="0.1.0" claimed="1" machineIdentifier="<redacted>" version="1.41.0.8994-f2c27da23"> </MediaContainer>   

[FordGuy61]

Suggest you reinstall the .deb.

I install using dpkg -i plexmediaserver..... The output verifies which version is being installed. There is also plexinstaller.log written to /tmp.

The installed version is also listed via apt list plexmediaserver.


Example: PC running Ubuntu 24.04

$ apt list plexmediaserver
Listing... Done
plexmediaserver/now 1.42.2.10122-3749b980e amd64 [installed,local]
$

$ sudo dpkg -i plexmediaserver_1.42.2.10122-3749b980e_amd64.deb
...
PlexMediaServer install: PlexMediaServer-1.42.2.10122-3749b980e - Installation starting.
PlexMediaServer install:
PlexMediaServer install: Now installing based on:
PlexMediaServer install:   Installation Type:   Update
PlexMediaServer install:   Process Control:     systemd
PlexMediaServer install:   Plex User:           plex
PlexMediaServer install:   Plex Group:          plex
PlexMediaServer install:   Video Group:         render
PlexMediaServer install:   Metadata Dir:        /home/plexdata/Library/Application Support
PlexMediaServer install:   Temp Directory:      /home/plexdata/temp_transcode  (set in Preferences.xml)
PlexMediaServer install:   Lang Encoding:       en_US.UTF-8
PlexMediaServer install:   Processor:           Intel(R) N100
PlexMediaServer install:   Config file used:    /etc/systemd/system/plexmediaserver.service.d/override.conf
PlexMediaServer install:   Intel i915 Hardware: Found
PlexMediaServer install:   Nvidia GPU card:     Not Found
PlexMediaServer install:
PlexMediaServer install: Completing final configuration.
PlexMediaServer install: Starting Plex Media Server.
PlexMediaServer install: PlexMediaServer-1.42.2.10122-3749b980e - Installation successful.  Errors: 0, Warnings: 0
...
$

[asav17]

asavage@Ubuntu-1:~/Downloads$ apt list plexmediaserver
Listing... Done
plexmediaserver/now 1.42.1.10060-4e8b05daf amd64 [installed,local]

asavage@Ubuntu-1:~/Downloads$ sudo dpkg -i plexmediaserver_1.42.1.10060-4e8b05daf_amd64.deb
(Reading database ... 304145 files and directories currently installed.)
Preparing to unpack plexmediaserver_1.42.1.10060-4e8b05daf_amd64.deb ...
Warning: The unit file, source configuration file or drop-ins of plexmediaserver.service changed on disk. Run 'systemctl daemon-reload' to reload units.
PlexMediaServer install: Pre-installation Validation.
PlexMediaServer install: Pre-installation Validation complete.
Unpacking plexmediaserver (1.42.1.10060-4e8b05daf) over (1.42.1.10060-4e8b05daf) ...
Setting up plexmediaserver (1.42.1.10060-4e8b05daf) ...
PlexMediaServer install: PlexMediaServer-1.42.1.10060-4e8b05daf - Installation starting.
PlexMediaServer install: 
PlexMediaServer install: Now installing based on:
PlexMediaServer install:   Installation Type:   Update
PlexMediaServer install:   Process Control:     systemd
PlexMediaServer install:   Plex User:           plex
PlexMediaServer install:   Plex Group:          plex
PlexMediaServer install:   Video Group:         render
PlexMediaServer install:   Metadata Dir:        /var/lib/plexmediaserver/Library/Application Support
PlexMediaServer install:   Temp Directory:      /tmp 
PlexMediaServer install:   Lang Encoding:       en_US.UTF-8
PlexMediaServer install:   Processor:           Intel(R) Xeon(R) CPU E5-2687W v4 @ 3.00GHz
PlexMediaServer install:   Intel i915 Hardware: Not found
PlexMediaServer install:   Nvidia GPU card:     Not Found
PlexMediaServer install:  
PlexMediaServer install: Completing final configuration.
PlexMediaServer install: Starting Plex Media Server.
PlexMediaServer install: PlexMediaServer-1.42.1.10060-4e8b05daf - Installation successful.  Errors: 0, Warnings: 0
Processing triggers for gnome-menus (3.36.0-1.1ubuntu3) ...
Processing triggers for desktop-file-utils (0.27-2build1) ...
asavage@Ubuntu-1:~/Downloads$ systemctl daemon-reload
Reload daemon failed: Method call timed out
asavage@Ubuntu-1:~/Downloads$ sudo systemctl daemon-reload
asavage@Ubuntu-1:~/Downloads$ 

Easier to read screenshot of same:

No change: <Ctrl+F5> (FF) on the UI displays the same “update is available, please install manually” msg.

Thanks for your help so far, it’s more than I expected.

[FordGuy61]

Thanks for the screenshots.

@asav17

No change: <Ctrl+F5> (FF) on the UI displays the same “update is available, please install manually” msg.

Does Settings → server_name → General, still show 1.41.0.8994 as the installed version, even after re-installing 1.42.1.10060?

Also, on that same page, do you have a setting for Server update Channel? If so, it should be set to Public, not Beta. I don’t know if that setting appears for a server claimed by a non-Plex Pass account (you don’t have “Plex Pass” by your forum username).

This one is interesting…

Correctly checking for updates requires the server to be claimed, which it is.

If you have the update channel = beta, that could explain the “update available” notice, even though beta releases can only be downloaded with a Plex Pass.

Still .. you should be able to install the current public release, 1.42.1.10060.

[asav17]

I do not have a Plex Pass.

Server update channel has always been set to Public

[FordGuy61]

Thanks. I’m stuck. Off to ponder. And find some help. LOL.

[ChuckPa]

@asav17

Warning: The unit file, source configuration file or drop-ins of plexmediaserver.service changed on disk. Run 'systemctl daemon-reload' to reload units.

Did you create a /etc/systemd/system/plexmediaserver.service.d/override.conf file?

Systemctl is seeing that something changed either with /etc/systemd or /lib/systemd since it was last updated.

It’s alerting you to this.

( There are other places to check but first step is here)

[asav17]

@ChuckPa

/etc/systemd/system/plexmediaserver.service.d/override.conf

This file does not exist in that location. I don’t recall working with any program or config files when I initially installed PMS a couple of years ago.

(shown above) I did run the command it suggested. Req’d sudo.

[asav17]

Just for anyone wondering: not in snap list:

[ChuckPa]

Please share the results of

[chuck@lizum plexmediaserver.2013]$ cat /usr/share/doc/plexmediaserver/README.Debian 
Plex Media Server version : PlexMediaServer-1.42.1.10060-4e8b05daf

See https://forums.plex.tv/t/plex-media-server/30447/last for release notes on this build.

 -- Plex Build Team <jenkins@plexapp.com>
[chuck@lizum plexmediaserver.2014]$

Confirmed by:

[chuck@lizum plexmediaserver.2032]$ 
[chuck@lizum plexmediaserver.2032]$ dpkg -l | grep plexm
ii  plexmediaserver                               1.42.1.10060-4e8b05daf                   amd64        Plex organizes all of your personal media so you can easily access and enjoy it.
[chuck@lizum plexmediaserver.2033]$ 

[asav17]

[ChuckPa]

Thank you for confirming.

1. On this account (asav17), the server Jonxxxxxxxxx exists and it does have 1.41.0.8994-f2c27da23 installed.
   – It last communicated with Plex.tv about 1 hour ago
   – Its LAN IP is 192.168.0.13
   – Running Ubuntu 20.04.6

2. There is no record of the server with 1.42.1.10060 installed.
   – It appears to not be claimed or perhaps claimed to a different account.
   – When you look in Preferences.xml, If you see a PlexOnlineUsername="name" then that’s where it’s claimed.

[asav17]

> On this account (asav17), the server Jonxxxxxxxxx exists and it does have 1.41.0.8994-f2c27da23 installed.

@ChuckPa

– Its LAN IP is 192.168.0.13
– Running Ubuntu 20.04.6

Well, this is embarrassing.

@ChuckPa

There is no record of the server with 1.42.1.10060 installed.
– It appears to not be claimed or perhaps claimed to a different account.

I upgraded the wrong server. I’ve been furnishing screenshots from a server that doesn’t actually serve PMS, and I run the web UI from a workstation. The library resides on Joni-3/.13, but I had thought that PMS was running on .10, and it’s not.

Now that I’ve installed 1.42.1.10060 on Joni-3, all is well.

Thanks to you both.