Newest version of Plex Media Player broke something on 23.976fps playback

Yes–I stated that in the edited post. It works in the latest 2.21 PMP on the Mac and Windows. Where is the left side screen capture showing your actual display signal info as shown below.

Already stated earlier, not everyone is experiencing what you are even on Windows. PMP for Windows 10 running on an Intel NUC with the latest PMP 2.21 and using OpenGL works perfectly without any audio drift (NUC<–>Denon AVR<–>Plasma receiving 23.976Hz signal).

Unfortunately for you its not. You are welcome to enter a GHI at Issues · plexinc/plex-media-player · GitHub and reference the May 2018 commits that started your issue.

What works in the latest 2.21 PMP on the Mac and Windows? This issue is still the same for me on that version. I have it installed in another room. I can’t use sync to display in that room, which is okay as we mainly watch recorded TV in there.

Here is the left side of the screen:

So, is OpenGL the issue then? Refresh rate switching doesn’t work properly on this machine when using OpenGL, so not an option for me.

I thought you said it was already on git hub, what would be the advantage of me entering it again?

Commits exist. There is no issue submitted for your exact problem. You are the owner of the issue. Submit a GHI on GitHub if you want more traction as Plex devs work off GHIs

@RuleZero
This commit re: ANGLE is likely the greatest suspect but was required due to MS Windows 10 1803 update.

Isn’t this it?

What do you mean I am the owner of the issue. I thought it had been accepted that something is broken from PMP version 2.11 (ish) onwards?

What did you mean when you said that

What works?

I am not tracking your issue. Apparently Chris Curtis submitted one for you and you are tracking it. That is where you need to be bumping progress and not here on the forums. Devs are not likely even reading these forum posts.

No, that is a completely different issue, I had that on a NUC in a third room. The fix was to change the OS from Windows 10 to Windows 7.

I am not asking you to track my issue. I am a ‘customer’ of Plex, and I am following the guidance on where to get support with Plex Media Player, which is here according to everything on the Plex website. I am not a computer programmer or a developer, I shouldn’t have to have anything to do with Git Hub.

OpenGL rendering with PMP on Windows using Sync Mode: Display (resampled audio)

If you want traction, update the GHI with your comments. You want Plex engineers to hear you–that is where you shout.

If I use OpenGL on the main machine in question, it switches to 60fps instead of 23.976, so no good. Is there a fix for that?

I have done that, on 17th August and 5 Sept. No response, nothing happened. I am here on the forums to try and get support for a workaround or to rally up some more users to make a noise about it.

@markus101 markus101 moved this from October 2 (RC September 25) to Backlog in Web TV on Sep 20

Looks like they read it and lowered the priority to Backlog

I don’t know what that means, and the link goes to a ‘page not found’

It means the priority of fixing this bug was lowered.

That status change is below your Sept 5 comment on GitHub as the last entry.

What does that translate to in terms of timescale for a fix?

Refer to @ChuckPa’s post

We do not have any insight nor influence on if and when a fix will be released.

I have already had that response from Chuck, I am asking you as you have given me lots of new information today, and I have uploaded lots of information that you have requested and now I am a bit confused as to where we are at. Could you summarise for me please?