No Access from FireTV App to my local Server

Plex Players Streaming Devices
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1

Server Version#: 1.29.2.6364
Player Version#: 9.12.1.36893

Hello,
i need some help and i have no ideas.
A Long time ago i used the FireTV App with an PMS on my QNAP NAS. But now its not possible to connect to my PMS. In the App is the server listed, but there is a Warning Sign an i can´t connect. I have already tried the following Steps:

  • Installed a new PMS on my Windows Computer (same problem)
  • used a other FireTV Stick (same problem)
  • used a Android App (that works)
  • used the Webbrowser (that works)

In the Log from the PMS are many Error from the FireTV Stick:
Dec 02, 2022 14:27:36.922 [17268] DEBUG - [HttpClient/HCl#3c8] HTTP/1.1 (0.1s) 200 response from GET http://192.168.100.23:9080 (reused)
Dec 02, 2022 14:27:36.924 [20536] ERROR - XML: Entity: line 1:
Dec 02, 2022 14:27:36.924 [20536] ERROR - XML: parser
Dec 02, 2022 14:27:36.924 [20536] ERROR - XML: error :
Dec 02, 2022 14:27:36.924 [20536] ERROR - XML: Start tag expected, ‘<’ not found
Dec 02, 2022 14:27:36.924 [20536] ERROR - XML: status=ok
Dec 02, 2022 14:27:36.924 [20536] ERROR - XML: ^
Dec 02, 2022 14:27:36.924 [20536] ERROR - Error parsing content.
Dec 02, 2022 14:27:36.924 [20536] ERROR - Error parsing XML: Error parsing file.
Dec 02, 2022 14:27:36.924 [20536] ERROR - SSDP: Error parsing device schema for http://192.168.100.23:9080

and in the FireTV Stick Log are the following messages:
12-02 10:43:29.528 i: [GDM] Sending packet via /192.168.100.255
12-02 10:43:29.558 i: [GDM] Got browse reply from: /192.168.100.3
12-02 10:43:29.561 i: [GDM] Got browse reply from: /192.168.100.21
12-02 10:43:29.649 i: [PlexTV] Discovered 0 servers
12-02 10:43:29.661 i: [[UpdateTifChannelsBehaviour]] LiveTVJobService already scheduled, won’t start again
12-02 10:43:34.600 i: [GDM] Timeout reached, done.
12-02 10:43:34.601 i: [GDM] Done browsing, we found 2 servers.
12-02 10:43:34.603 i: [NetworkServiceBrowserManager] Server discovery complete
12-02 10:43:36.948 i: [UserAction] Navigate back.
12-02 10:43:37.062 i: Resuming HomeActivityTV.
12-02 10:43:38.764 i: [Boot] FragmentWithBehavioursDelegate took 0ms to run create behaviours.
12-02 10:43:38.781 i: [PlexTV] Refreshing Resources, reason: More menu
12-02 10:43:38.782 i: [ServerTestsManager] Active profile is now: allServers
12-02 10:43:38.783 i: [PlexTV] Refreshing resources (empty token: false)
12-02 10:43:38.925 i: [PlexTV] Discovered 0 servers
12-02 10:43:38.942 i: [[UpdateTifChannelsBehaviour]] LiveTVJobService already scheduled, won’t start again
12-02 10:43:39.372 i: [device] Setting selected server to Sunny-NAS version: 1.29.2.6364-6d72b0cf6 owned: true home: false videoTranscode: true audioTranscode: true deletion: true class: null, presence false
12-02 10:43:39.385 i: [PlexTV] Refreshing Resources, reason: More menu
12-02 10:43:39.390 i: [PlexTV] Refreshing resources (empty token: false)
12-02 10:43:39.497 i: [PlexTV] Discovered 0 servers
12-02 10:43:39.510 i: [[UpdateTifChannelsBehaviour]] LiveTVJobService already scheduled, won’t start again
12-02 10:43:40.254 i: [device] Setting selected server to Sunny-PC-Win10 version: 1.29.2.6364-6d72b0cf6 owned: true home: false videoTranscode: true audioTranscode: true deletion: true class: null, presence false
12-02 10:43:40.267 i: [PlexTV] Refreshing Resources, reason: More menu
12-02 10:43:40.269 i: [PlexTV] Refreshing resources (empty token: false)
12-02 10:43:40.285 i: [ServerWebSocket] Socket to Sunny-NAS closed.

Has anyone else this problem?

2

None of that is related. Please provide the full logs.

Did you maybe sign into the app on the Fire TV using your Amazon account, which isn’t tied to your normal Plex account and that’s why it can’t see your server?

3

Good Morning,
now i am confused :smiley: the last time i used the app without an account. So i didn´t change it. And that was the problem. I loged in with my plex account and i can use my local Server.
I thought it isnt necessary because i only used a local server

Thank you :slight_smile:

4

Is your server signed into a Plex account? If so, then you need to sign in to the Plex clients too.

There is an option in Plex Media Server to specify IP addresses that can access your server without authentication (i.e. do not need to sign in). If you have this set, it may be that the IP addresses changed so the ones you had before no longer apply. There is also a setting in the client app to “Allow insecure connections”. That is also required for unauthenticated access to your server. This is on by default but you may have changed it inadvertently.

5

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