Server Version#: Version 1.13.9.5416
Player Version#: Web Client Version 3.69.1
I have recently acquired a Terramaster F2-220 which has the ability to install the Plex Media Server on it.
I had a previous setup using the Windows Plex Media Server and have since moved everything over to the NAS with its own server configured the same as I had previously. The Windows Plex Server did not have this issue.
For some reason, only my account shows any activity under the activity icon (Now Playing). I can see the activity in both the local connection (192.168.x.x:32400) and also the https://app.plex.tv/desktop site.
I have tested streaming locally from my computer and also remotely from another WAN using both the web player and iOS version of the plex player and all show my account playing correctly under the Activity/Now Playing icon.
The issue I have is I have shared my server with some family and whenever they stream I do not see any activity/Now Playing either locally or through https://app.plex.tv/desktop.
As a side note, I have also setup Tautulli which reacts in the same way. It logs all the data from my own account but not for anyone else.
As a test, I created a new account and have shared the server to it but no matter if I am streaming something on my local network or remotely using the test account I cannot see any activity from my admin account or Tautulli.
I have opened all the ports mentioned in the Plex Support pages (although have not had to do this before) but this has made no difference. I have also tried setting up a manual connection on the server for external access but no difference there either.
One thing I have noticed, my NAS has a configuration where it redirects connections from port 443 to port 5443 which is its inbuilt administration web interface (it also redirects port 80 to 8181). I have requested support from the Vendor to find out the best way to remove this redirection but they are slow to respond. I was wondering if the Activity function may be using 443 to provide information for Now Playing on the server but possibly not for the admin account.
Another strange oddity is that I can only access the “select player” icon when browsing through the local network connection (192.168.x.x:32400) and not through the https://app.plex.tv/desktop site, it is simply not selectable. I’m sure I could do this before.
Strangely I can see the activity in the Plex Server Logs for both accounts.
ADMIN ACCOUNT
Nov 19, 2018 14:37:10.090 DEBUG Auth: authenticated user 1 as ADMINACCOUNT
Nov 19, 2018 14:37:10.063 DEBUG Photo transcoder: Request for url [http://127.0.0.1:32400/library/metadata/27898/thumb?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx] (is local: 1 upscaled: 0)
Nov 19, 2018 14:37:10.062 DEBUG Auth: authenticated user 1 as ADMINACCOUNT
Nov 19, 2018 14:37:10.062 DEBUG Request: [xxxxxx:xx.xxx.xxx.xxx:50748 (WAN)] GET /photo/:/transcode?opacity=100&format=png&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F27898%2Fthumb%3FX-Plex-Token%3Dxxxxxxxxxxxxxxxxxxxx&height=300&width=300&background=000000 (7 live) TLS Signed-in Token (ADMINACCOUNT)
Nov 19, 2018 14:37:09.217 DEBUG Completed: [xxxxxx:xx.xxx.xxx.xxx:50694] 200 GET /library/recentlyAdded (7 live) TLS Page 0-49 452ms 44797 bytes (pipelined: 1)
Nov 19, 2018 14:37:09.111 DEBUG Setting container serialization range to [0, 49] (total=-1)
Nov 19, 2018 14:37:08.765 DEBUG Request: [xxxxxx:xx.xxx.xxx.xxx:50694 (WAN)] GET /library/recentlyAdded (7 live) TLS Page 0-49 Signed-in Token (ADMINACCOUNT)
Nov 19, 2018 14:37:08.764 DEBUG Auth: authenticated user 1 as ADMINACCOUNT
Nov 19, 2018 14:37:08.500 DEBUG Completed: [xxxxxx:xx.xxx.xxx.xxx:50692] 200 GET /status/sessions (8 live) TLS 2ms 292 bytes (pipelined: 1)
Nov 19, 2018 14:37:08.498 DEBUG [Now] Adding 0 sessions.
Nov 19, 2018 14:37:08.497 DEBUG Auth: authenticated user 1 as ADMINACCOUNT
TEST ACCOUNT
Nov 19, 2018 14:24:28.310 DEBUG Completed: [xxxxxx:xx.xxx.xxx.x:48568] 200 GET / (12 live) TLS GZIP 5ms 2466 bytes (pipelined: 8)
Nov 19, 2018 14:24:28.307 DEBUG Completed: [xxxxxx:xx.xxx.xxx.x:48570] 200 GET /media/providers (12 live) TLS GZIP 11ms 1255 bytes (pipelined: 9)
Nov 19, 2018 14:24:28.306 DEBUG (Capabilities) Platform ‘Firefox’ not matched by plugin platform requirements
Nov 19, 2018 14:24:28.305 DEBUG Request: [xxxxxx:xx.xxx.xxx.x:48568 (WAN)] GET / (12 live) TLS GZIP Signed-in Token (TESTACCOUNT)
Nov 19, 2018 14:24:28.304 DEBUG Auth: authenticated user (account number) as TESTACCOUNT
Any ideas at all will be greatly appreciated. Until I get the port redirections removed I cannot think of anything else that I can test for now.
