Hi!
After putting an MKV of the 2005 film The Producers on my Server the audio on my TVs doesn’t work. It’s fine when I play the file directly on my PC, but on through Plex my TVs don’t properly identify the audio tracks (just listing one “unidentified” one) and not playing back any audio. When I attempt to play over the web app on my PC the film doesn’t start playing at all.
I am honestly kind of lost my VLC would be playing back the file fine while Plex struggles
It being the movie “The Producers” doesn’t provide any useful info. Is this a file you ripped yourself from a DVD? what sort of audio does it have? if it has multiple audio tracks what type are they all? what type is the one being recognized?
when you say
does that mean in the Plex web or Plex desktop app on your PC or are you talking about VLC
I recommend you to get this as well. IMHO, it belongs into everyone’s software toolbox who is dealing with media files: download mediainfo here
(pay attention during installation, it comes with a ‘piggybacked’ installer which asks to install additional crapware. Make sure to set/clear the right checkboxes!)
Once it is installed, analyse the file, then go to:
File - Export - Text (Advanced mode)
In VLC there should be a “view Media Information” somewhere. I’m on a Mac so not sure if the Windows versions has it in the same place but on Mac it is in the Window menu then select Codec Details
