No Audio or Video

General Discussions
1

I’ve had this issue in the past with various streamers, but the fix had always been to just disable direct play.

Now videos won’t play and won’t have sound unless I convert to 480p or lower. Can anyone help me out? Thanks.

2

You might need to share some more details for anybody to assist…
e.g.

  • from where are you streaming (e.g. your own server, a shared library, Plex‘ online media sources)?
  • how are you streaming (local, remote, indirect)? → if you’re streaming from your own server, see the „now playing“ details on your server’s dashboard; see Server Status and Dashboard | Plex Support
    Exemplary screenshot from the "now playing" section
  • if you’re streaming from your own server: what version of PMS do you have installed?
  • on what client(s) are you experiencing this behavior (platform and version)?
  • anything about the media you’re trying to stream? → see Investigate Media Information and Formats | Plex Support
3

Thanks Tom for the response. Sorry for being vague. Here’s the info you were looking for:

Screenshot 2022-08-06 192012
Screenshot 2022-08-06 192012685×730 60.2 KB

Screenshot 2022-08-06 191425
Screenshot 2022-08-06 191425315×112 4.31 KB

Media is local on a Synology NAS. I’ve tried Roku 4k Stick, AppleTV4k 2021-Newest update, and Samsung Tizen 2022. Nothing over 720p streams. Its never been an issue. Only the audio in the past.

4

*giggles slightly*
Eheheh. Seems transcoding is resulting in a 10 GIGABIT bitrate. I doubt you got the wire for that in the house. It might explain the buffering. Is this before you disabled direct-play, or after?