No available tuners found to start streaming channel

Plex Media Server Desktops & Laptops
1

Server Version#: 1.14.1.5488
Player Version#: Web client 3.85.2

I’ve added an HD HomeRun to Plex’s DVR area. The device was found, channels scanned and guide updated. All worked fairly well.

However, when I try to watch anything I’m told that “Could not tune channel. Please check your tuner or antenna.”

When I take a look at Plex Tuner Service.log there’s an obvious error occuring:

Feb 03, 2019 17:23:33.790 [0x7f6e755fa700] INFO - [I] device_manager_t::get_device_list. Device HDHomeRun 10176ADF (192.168.80.114) - 1, id dvb#hdhr#1#269970143, tuners 1, state 2, standards 24
Feb 03, 2019 17:23:33.841 [0x7f6e6f7fe700] INFO - [I] web_service_t::process_device_status
Feb 03, 2019 17:27:44.279 [0x7f6e6dffb700] WARN - [E] web_service_t::process_start_channel. No available tuners found to start streaming channel triplet://0:2273:4 on device dvb#hdhr#1#269970143

Don’t really know what to do with information, but would appreciate some tips.

2

Put 192.168.80.114 into your browser and check the system status, firmware should be 20180817. What model of HDHR is this?

3

HDHomeRun DUAL

Model: HDHR-US
Device ID: 10176ADF
Firmware: 20170930

4

I would try updating to the latest available firmware version for your HDHomeRun tuner here:
https://forum.silicondust.com/forum/viewforum.php?f=126

Download the applicable app (windows/Mac) and it will automatically update your devices firmware.

5

That is the correct firmware for the Dual, it is a bit older. I would reboot it to see if it shows up or not. I also scan channels in the HDHR setup program as that is the only way to save to the device.

6

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.