No more acces to admin server configuration

Plex Media Server
1

Server Version#:latest
Player Version#: web

Hello
I suddenly loss the control of my server.
I host a plex server on a ubuntu open on the internet.
When I connect the admin on my server (https://my.ip:32400) i did not see the
Settings > Server
In “settings” I only see the Plex Web and user sub menu.
Any idea how to get again the server configuration?

Manythanks

PS : I have a lifetime plexpass…

2

Are you able to access the server using the procedure described in the “On a Different Network” section of this document:

Specifically, create an SSH tunnel to the server using something like:
ssh user@ip.address.of.server -L 8888:localhost:32400

Then access the server using http://localhost:8888/web.

It may be that your server became unclaimed somehow; if so, it would not longer be accessible using anything other than local access. In that case, you’ll need to claim the server again (Settings → General).

3

Thanks for help
the tunnel works but does not change the problem…
I also try to connect to my local network with a vpn without succes!
In seetings => General
I did not see the claim function?
Will it be only available on the server itself?

4

Can you provide screenshot of what you see in Settings when you access the server via http://localhost:8888/web?

5

Thanks for help
I return in the “real local network” and I can again have access to it.
And now it’s works again.
It seem’s by configuring something over a VPN I made a mistake and lost the access of the admin session!

Many thanks

6

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