i did not provide a custom cerificate (location) nor a certificate encryption key - AS I read somewhere this is optional…(and as its letsencrypt for this domain, i would have to change it every 4 weeks…)
Did you change something in the meanwhile??
where is the error???
Server Version#: 1.20.3.3483
Player Version#: latest android (8.8.xxxx)
You cannot use https if you don’t provide a custom certificate.
You must not “require” Secure Connections on the server side if you don’t have a certificate.
the custom certificate domain or the Custom server access URL?
from the article you provided (regarding the custom server access url):
" Tip! : If you don’t specify a port, the port from your Remote Access page will automatically be used."
https has always worked (until 4 days ago) without providing a custom certificate but only providing the Custom certificate domain in network settings.
If your server is listening on the default port 32400 (and the router is forwarding this same port number to the server!), then you can indeed omit the port number.
There is no point in providing the “Custom certificate domain” if there is no certificate.
You cannot use https (“s” stands for “secure”, i.e. encrypted) if you have no certificate.
Try letting it sit for a few hours. These changes need to propagate through the plex cloud infrastructure with its many mirrors. And then to your plex clients as well. This sometimes takes relatively long.
ok, inserted custom certificate in network settings: seems to be working for webinterface: mycustomurl:32400/web (plex-direct-certificate is not used anymore, but my certificate).
BUT: mobile android devices are still not working from remote (or cell network): “playback error”, worked briefly though (approx. half a day) after logging out an back in again on android device). But even this doesn’t help anymore.
is there a log on the android devices, I could trace? Or is PMS log showing these kind of errors?
ok…taking a look at the log, the problem seems to be:
Nov 07, 2020 18:40:46.580 [31714] WARN - HTTP error requesting GET https://myurl.com:32400/media/providers (60, SSL peer certificate or SSH remote key was not OK) (SSL certificate problem: unable to get local issuer certificate)
Nov 07, 2020 18:40:46.581 [31714] DEBUG - [Providers] Failed to load provider (server://f5fbaad3795089384a6cc4b24d9f64c389c0a1bf/com.plexapp.plugins.library) at url: https://myurl.com:32400
but if i access my custom url via webbrowser, everything connects and plays fine. (green lock for server, my custom certificate is accepted and used)
Sadly nothing is coming up in the logs that explains why it’s failing to validate your certificate, will reply to you in a DM and see if we can work that out.
