No Sound on DTS but ok on Samsung App

Plex Players Streaming Devices
1

Server Version#: 1.18.6.2368-97add474d
Player Version#: 6.4.10

Hello,

For a reason that i can’t understand… Roku app can’t play sound for french Track DTS but ok on English Track …

I also test on samsung App… and i can play the french track without any problem …

I test to change the audio track to english and come back to french but no change…

Here’s the mediainfo :

Format : Matroska
Format version : Version 4
File size : 3,28 Gio
Duration : 43 min 4s
Overall bit rate : 10,9 Mb/s
Encoded date : UTC 2017-06-04 03:52:28
Writing application : mkvmerge v8.3.0 (‘Over the Horizon’) 64bit
Writing library : libebml v1.3.1 + libmatroska v1.4.2

Vidéo
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Oui
Format settings, Reference frames : 4 images
Codec ID : V_MPEG4/ISO/AVC
Duration : 43 min 4s
Bit rate : 8 614 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16/9
Frame rate mode : Constant
Frame rate : 23,976 Im/s
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressif
Bits/(Pixel*Frame) : 0.173
Stream size : 2,59 Gio (79%)
Writing library : x264 core 150 r2829 d1fe6fd
Encoding settings : cabac=1 / ref=4 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=24 / lookahead_threads=4 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=8614 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Language : Anglais
Default : Oui
Forced : Non

Audio #1
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Codec ID : A_DTS
Duration : 43 min 4s
Bit rate mode : Constant
Bit rate : 768 kb/s
Channel(s) : 6 canaux
Channel layout : C L R Ls Rs LFE
Sampling rate : 48,0 kHz
Frame rate : 93,750 Im/s (512 SPF)
Bit depth : 24 bits
Compression mode : Avec perte
Stream size : 237 Mio (7%)
Language : Français
Default : Oui
Forced : Oui

Audio #2
ID : 3
Format : DTS
Format/Info : Digital Theater Systems
Codec ID : A_DTS
Duration : 43 min 4s
Bit rate mode : Constant
Bit rate : 1 509 kb/s
Channel(s) : 6 canaux
Channel layout : C L R Ls Rs LFE
Sampling rate : 48,0 kHz
Frame rate : 93,750 Im/s (512 SPF)
Bit depth : 24 bits
Compression mode : Avec perte
Stream size : 465 Mio (14%)
Language : Anglais
Default : Non
Forced : Non

Texte #1
ID : 4
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 43 min 1s
Bit rate : 60 b/s
Count of elements : 600
Stream size : 19,1 Kio (0%)
Language : Français
Default : Non
Forced : Non

Texte #2
ID : 5
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 42 min 27s
Bit rate : 3 b/s
Count of elements : 46
Stream size : 1,11 Kio (0%)
Title : Forced
Language : Français
Default : Oui
Forced : Oui

Logs :

Plex Media Server Logs_2020-02-07_14-40-35.zip (130.8 KB) roku.log (124.4 KB)

Thanks!

2

Wow … 23 days and no support again … Thanks Plex!!

3

Hi @warham30. Sorry for missing this post. I did look at the Roku logs, and from what I can tell it’s attempting to do the right thing. We are unable to choose the language by the language since english and french exist, so we have started a transcode session to remux the selected streams. The Roku is indicating that it is copying the streams and playing streams.

To further troubleshoot this, would you be able to provide a sample or the source of the affected media? This would help us attempt to reproduce it in house and determine what’s going on. Please feel free to DM me a link.

4

Hello ,

just sent the link… :wink:

thanks!

5

We have pushed a Preview update that should fix the issue. Please let us know how it works for you. Thanks again for the report and sample!

6

The issue seem to be fixed… thanks! :wink:

Another question, since the new uno UI … the roku reboots randomly on live tv

The log seems to give me a memory issue on the roku …

The team know something about this issue?

Thanks!

7

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