No soup for you. Cannot find server

Plex Media Server Desktops & Laptops
1

Hey all,

I run PMS through docker-compose on Ubuntu and since yesterday I can’t access the server anymore.
When I log in I see a bunch of webshows and podcasts but no server. Even when I connect an SSH tunnel to the server it is running on, and then go to 127.0.0.1:32400 it STILL says there is no server. Even though I’m using the webapp build into the server itself.

Things I’ve tried:

  • Switch from plexinc/pms-docker to linuxserver/plex containers
  • Deleted preference.xml
  • Deleted all folders related to plex to try and ‘start over’
  • Change browsers (Firefox/Chrome)
  • Logged out and back in a 100 times.

Most people appearing in my searches say they fixed it like this. But not me it seems. I can’t find my own server anymore, even though I can access the Plex App on it.

Am I missing something?

2

I’m reticent to offer advice because it’s a docker, but in general look into networking or authentication issues related to duplicate servers by examining the debug mode server log files.

3

I’m at a loss. What duplicate servers? I’ve deleted all images and all folders related to Plex and re-installed it. And STILL it won’t show me that I have a server. As soon as I login it just shows webshows and podcasts? I even tried loggin in with a new Plex account. Same thing.

My log files show a lot of Networking issues. I’ll attach them, hopefully anyone can make sense of it.

2.log (1.0 MB)

4

When you install PMS and claim the server with a Plex account and start to load it up with media, it exists on your list of Authorized Devices, Servers.

https://app.plex.tv/desktop#!/settings/devices/pms

If at some point you get frustrated and wipe the computer clean, and then if you install a new PMS that you claim, then your list of Authorized Devices would grow by one. The existence of those two servers (duplicates) leads to further login problems that cause the user to create a new plex account trying to fix it, thus ending up with duplicate accounts and servers so to speak.

Sound familiar?

On top of those possibilities, you’ve layered a docker. The outcome of just the docker and nothing else, is that so far Plex can’t define the scope of the network. It get’s stuck trying to do so in your log. On my NAS, Plex finds the en0 and lo interfaces. On your system, Plex finds a dozen or so, repeatedly, and never stops trying…

Nov 08, 2019 09:50:24.969 [0x7fa3d1ffb700] DEBUG - Detected primary interface: 192.168.1.3
Nov 08, 2019 09:50:24.969 [0x7fa3d1ffb700] DEBUG - Network interfaces:
Nov 08, 2019 09:50:24.969 [0x7fa3d1ffb700] DEBUG -  * 1 lo (127.0.0.1) (loopback: 1)
Nov 08, 2019 09:50:24.969 [0x7fa3d1ffb700] DEBUG -  * 2 eno1 (192.168.1.3) (loopback: 0)
Nov 08, 2019 09:50:24.970 [0x7fa3d1ffb700] DEBUG -  * 5 br-45d34910732b (172.20.0.1) (loopback: 0)
Nov 08, 2019 09:50:24.970 [0x7fa3d1ffb700] DEBUG -  * 6 br-97dac6cba072 (172.23.0.1) (loopback: 0)
Nov 08, 2019 09:50:24.970 [0x7fa3d1ffb700] DEBUG -  * 8 docker0 (172.17.0.1) (loopback: 0)
Nov 08, 2019 09:50:24.970 [0x7fa3d1ffb700] DEBUG -  * 202 br-79dc7257b963 (172.19.0.1) (loopback: 0)
Nov 08, 2019 09:50:24.970 [0x7fa3d1ffb700] DEBUG -  * 1 lo (::1) (loopback: 1)
Nov 08, 2019 09:50:24.970 [0x7fa3d1ffb700] DEBUG -  * 2 eno1 (2a02:a452:e960:1:96c6:91ff:fea3:2d56) (loopback: 0)
Nov 08, 2019 09:50:24.970 [0x7fa3d1ffb700] DEBUG -  * 2 eno1 (fe80::96c6:91ff:fea3:2d56%eno1) (loopback: 0)
Nov 08, 2019 09:50:24.970 [0x7fa3d1ffb700] DEBUG -  * 5 br-45d34910732b (fe80::42:63ff:fe47:8f82%br-45d34910732b) (loopback: 0)
Nov 08, 2019 09:50:24.970 [0x7fa3d1ffb700] DEBUG -  * 6 br-97dac6cba072 (fe80::42:53ff:fe46:1f61%br-97dac6cba072) (loopback: 0)
Nov 08, 2019 09:50:24.970 [0x7fa3d1ffb700] DEBUG -  * 18 vethd61b7aa (fe80::80d6:e9ff:fe38:231a%vethd61b7aa) (loopback: 0)
Nov 08, 2019 09:50:24.970 [0x7fa3d1ffb700] DEBUG -  * 26 veth937c345 (fe80::9853:8ff:fee6:36f7%veth937c345) (loopback: 0)
Nov 08, 2019 09:50:24.970 [0x7fa3d1ffb700] DEBUG -  * 6290 veth89a3c4d (fe80::cc1c:88ff:fee1:e1c5%veth89a3c4d) (loopback: 0)
Nov 08, 2019 09:50:24.970 [0x7fa3d1ffb700] DEBUG -  * 202 br-79dc7257b963 (fe80::42:3dff:fe56:5293%br-79dc7257b963) (loopback: 0)
Nov 08, 2019 09:50:24.971 [0x7fa3d1ffb700] DEBUG -  * 206 vethd7538b8 (fe80::f043:a1ff:fe67:8d10%vethd7538b8) (loopback: 0)
Nov 08, 2019 09:50:24.971 [0x7fa3d1ffb700] DEBUG -  * 208 vethfa5da7d (fe80::6824:aeff:fee9:58ba%vethfa5da7d) (loopback: 0)
Nov 08, 2019 09:50:24.971 [0x7fa3d1ffb700] DEBUG -  * 210 veth732173e (fe80::94d5:f1ff:fef7:304b%veth732173e) (loopback: 0)
Nov 08, 2019 09:50:24.971 [0x7fa3d1ffb700] DEBUG -  * 212 vetheefd41b (fe80::289f:d8ff:fe26:cf86%vetheefd41b) (loopback: 0)

What I can suggest are the website articles below that I use myself. Given the level of configuration needed to create that list of interfaces, I am humbled by your knowledge.

https://support.plex.tv/articles/200288586-installation/

https://support.plex.tv/articles/204604227-why-can-t-the-plex-app-find-or-connect-to-my-plex-media-server/

https://support.plex.tv/articles/203841316-plex-media-server-can-t-sign-in-to-plex-account-or-be-claimed/

https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/

https://support.plex.tv/articles/206721658-using-plex-tv-resources-information-to-troubleshoot-app-connections/

https://support.plex.tv/articles/201105343-advanced-hidden-server-settings/

5

Are you running this docker in bridge mode or host mode?

Your log shows network issues all over the place and eventually it gives up and stops the server.

Nov 08, 2019 09:56:03.789 [0x7fa3d27fc700] INFO - Network Service: Abandoning browse socket, it was closed.
Nov 08, 2019 09:56:09.867 [0x7fa3e386a700] DEBUG - Shutting down with signal 15 (Terminated)
Nov 08, 2019 09:56:09.867 [0x7fa3e386a700] DEBUG - Ordered to stop server.

6

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