No Trailer/Extras Movies No Music Videos Music

I’m unsure when it stopped but I’m not getting any extras for Movies or Music. I have Version 1.5.5.3634

Now, if I have local extras, it works, I have an Extras topic with the trailer, my local extra and extras from the internet.

here is my log. I see errors and warnings, but unsure what to do

Mar 05, 2016 22:22:10:217 [5836] INFO - Plex Media Server v0.9.15.6.1714-7be11e1 - Microsoft PC - build: windows-i386 english
Mar 05, 2016 22:22:10:217 [5836] INFO - Windows version: 10.0 (Build 10586), language en-US
Mar 05, 2016 22:22:10:217 [5836] INFO - 4 3193 MHz processor(s): Architecture=0, Level=6, Revision=15363 Processor Identifier=Intel64 Family 6 Model 60 Stepping 3, GenuineIntel
Mar 05, 2016 22:22:10:269 [0732] ERROR - SQLITE3:370C4A00, 1, no such table: devices
Mar 05, 2016 22:22:10:269 [0732] ERROR - SQLITE3:370C4A00, 1, no such table: statistics_bandwidth
Mar 05, 2016 22:22:10:269 [0732] ERROR - SQLITE3:370C4A00, 1, no such table: statistics_media
Mar 05, 2016 22:22:10:272 [0732] INFO - SQLITE3:370C4A00, 17, statement aborts at 58: [select * from metadata_items limit 1] database schema has changed
Mar 05, 2016 22:22:10:275 [0732] INFO - SQLITE3:370C4A00, 17, statement aborts at 58: [select * from metadata_items limit 1] database schema has changed
Mar 05, 2016 22:22:10:276 [0732] INFO - SQLITE3:370C4A00, 17, statement aborts at 58: [select * from metadata_items limit 1] database schema has changed
Mar 05, 2016 22:22:10:276 [0732] INFO - SQLITE3:370C4A00, 17, statement aborts at 58: [select * from metadata_items limit 1] database schema has changed
Mar 05, 2016 22:22:10:276 [0732] INFO - SQLITE3:370C4A00, 17, statement aborts at 58: [select * from metadata_items limit 1] database schema has changed
Mar 05, 2016 22:22:10:277 [0732] INFO - SQLITE3:370C4A00, 17, statement aborts at 58: [select * from metadata_items limit 1] database schema has changed
Mar 05, 2016 22:22:10:277 [0732] INFO - SQLITE3:370C4A00, 17, statement aborts at 58: [select * from metadata_items limit 1] database schema has changed
Mar 05, 2016 22:22:10:277 [0732] INFO - SQLITE3:370C4A00, 17, statement aborts at 58: [select * from metadata_items limit 1] database schema has changed
Mar 05, 2016 22:22:10:278 [0732] INFO - SQLITE3:370C4A00, 17, statement aborts at 58: [select * from metadata_items limit 1] database schema has changed
Mar 05, 2016 22:22:10:278 [0732] INFO - SQLITE3:370C4A00, 17, statement aborts at 58: [select * from metadata_items limit 1] database schema has changed
Mar 05, 2016 22:22:10:278 [0732] INFO - SQLITE3:370C4A00, 17, statement aborts at 58: [select * from metadata_items limit 1] database schema has changed
Mar 05, 2016 22:22:10:278 [0732] INFO - SQLITE3:370C4A00, 17, statement aborts at 58: [select * from metadata_items limit 1] database schema has changed
Mar 05, 2016 22:22:10:278 [0732] INFO - SQLITE3:370C4A00, 17, statement aborts at 58: [select * from metadata_items limit 1] database schema has changed
Mar 05, 2016 22:22:10:279 [0732] INFO - SQLITE3:370C4A00, 17, statement aborts at 58: [select * from metadata_items limit 1] database schema has changed
Mar 05, 2016 22:22:10:279 [0732] INFO - SQLITE3:370C4A00, 17, statement aborts at 58: [select * from metadata_items limit 1] database schema has changed
Mar 05, 2016 22:22:10:279 [0732] INFO - SQLITE3:370C4A00, 17, statement aborts at 58: [select * from metadata_items limit 1] database schema has changed
Mar 05, 2016 22:22:10:279 [0732] INFO - SQLITE3:370C4A00, 17, statement aborts at 58: [select * from metadata_items limit 1] database schema has changed
Mar 05, 2016 22:22:10:279 [0732] INFO - SQLITE3:370C4A00, 17, statement aborts at 58: [select * from metadata_items limit 1] database schema has changed
Mar 05, 2016 22:22:10:280 [0732] INFO - SQLITE3:370C4A00, 17, statement aborts at 58: [select * from metadata_items limit 1] database schema has changed
Mar 05, 2016 22:22:10:968 [0732] ERROR - MyPlex: Error -1 requesting XML from: https://plex.tv/servers/12cfe0360d97184bc1c499673f090c32fd517014/access_tokens.xml?includeProfiles=1&auth_token=xxxxxxxxxxxxxxxxxxxx
Mar 05, 2016 22:22:10:968 [0732] ERROR - MyPlex: Couldn’t get list of access tokens from myPlex.
Mar 05, 2016 22:22:11:735 [5992] ERROR - MoveFileExW(C:\Users\kashy\AppData\Local\Temp\Plx-b47fa704-bc49-402b-8ef1-3247a3fe1842, C:\Users\kashy\AppData\Local\Plex Media Server\Cache\CloudAccess.dat) failed: 0x3
Mar 05, 2016 22:22:12:831 [0732] ERROR - MyPlex: Error -1 requesting XML from: https://plex.tv/servers/12cfe0360d97184bc1c499673f090c32fd517014/access_tokens.xml?includeProfiles=1&auth_token=xxxxxxxxxxxxxxxxxxxx
Mar 05, 2016 22:22:12:831 [0732] ERROR - MyPlex: Couldn’t get list of access tokens from myPlex.
Mar 05, 2016 22:22:12:831 [0732] ERROR - MyPlex: Error -1 requesting XML from: https://plex.tv/users/account.xml?auth_token=xxxxxxxxxxxxxxxxxxxx&includeGeolocation=1
Mar 05, 2016 22:22:12:973 [3708] ERROR - SQLITE3:370C4A00, 14, os_win.c:37949: (2) winOpen(C:\Users\kashy\AppData\Local\Plex Media Server\Cache\gn_lists.gdb) - The system cannot find the file specified.
Mar 05, 2016 22:22:12:973 [3708] ERROR - SQLITE3:370C4A00, 14, os_win.c:37949: (2) winOpen(C:\Users\kashy\AppData\Local\Plex Media Server\Cache\gn_lists.gdb) - The system cannot find the file specified.
Mar 05, 2016 22:22:12:973 [3708] ERROR - SQLITE3:370C4A00, 14, cannot open file at line 37958 of [8a8ffc862e]
Mar 05, 2016 22:22:12:986 [5056] WARN - Request for plug-in [com.plexapp.agents.fanarttv] but it doesn’t exist.
Mar 05, 2016 22:22:12:998 [5056] WARN - Request for plug-in [com.plexapp.agents.vevo] but it doesn’t exist.
Mar 05, 2016 22:22:13:019 [5492] WARN - Request for plug-in [com.plexapp.agents.lyricfind] but it doesn’t exist.
Mar 05, 2016 22:22:13:070 [5056] WARN - Request for plug-in [com.plexapp.agents.thetvdb] but it doesn’t exist.
Mar 05, 2016 22:22:13:077 [3016] WARN - Request for plug-in [com.plexapp.agents.themoviedb] but it doesn’t exist.
Mar 05, 2016 22:22:13:125 [1432] WARN - Request for plug-in [com.plexapp.agents.localmedia] but it doesn’t exist.
Mar 05, 2016 22:22:13:420 [3708] ERROR - SQLITE3:370C4A00, 14, os_win.c:37949: (2) winOpen(C:\Users\kashy\AppData\Local\Plex Media Server\Cache\gn_lists.gdb) - The system cannot find the file specified.
Mar 05, 2016 22:22:13:420 [3708] ERROR - SQLITE3:370C4A00, 14, os_win.c:37949: (2) winOpen(C:\Users\kashy\AppData\Local\Plex Media Server\Cache\gn_lists.gdb) - The system cannot find the file specified.
Mar 05, 2016 22:22:13:420 [3708] ERROR - SQLITE3:370C4A00, 14, cannot open file at line 37958 of [8a8ffc862e]
Mar 05, 2016 22:22:13:689 [5492] WARN - Request for plug-in [com.plexapp.agents.opensubtitles] but it doesn’t exist.
Mar 05, 2016 22:22:13:694 [5056] WARN - Request for plug-in [com.plexapp.agents.none] but it doesn’t exist.
Mar 05, 2016 22:22:13:700 [2748] WARN - Request for plug-in [com.plexapp.agents.plexthememusic] but it doesn’t exist.
Mar 05, 2016 22:22:13:705 [3016] WARN - Request for plug-in [com.plexapp.agents.htbackdrops] but it doesn’t exist.
Mar 05, 2016 22:22:13:710 [1432] WARN - Request for plug-in [com.plexapp.agents.movieposterdb] but it doesn’t exist.
Mar 05, 2016 22:22:13:715 [5492] WARN - Request for plug-in [com.plexapp.agents.lastfm] but it doesn’t exist.
Mar 05, 2016 22:22:13:720 [5056] WARN - Request for plug-in [com.plexapp.agents.plexmusic] but it doesn’t exist.
Mar 05, 2016 22:22:13:739 [4264] WARN - MyPlex: Invalid response when mapping state (code=422):
Mar 05, 2016 22:22:13:878 [2748] WARN - Request for plug-in [com.plexapp.agents.imdb] but it doesn’t exist.
Mar 05, 2016 22:22:14:097 [1604] INFO - Sync: downloaded 0 sync list(s) with 0 sync items(s): 0 new, 0 updated, 0 deleted
Mar 05, 2016 22:22:14:704 [4024] WARN - MyPlex: Invalid response when mapping state (code=422):
Mar 05, 2016 22:22:14:853 [1020] ERROR - Network Service: Error in browser handle read: 995 (The I/O operation has been aborted because of either a thread exit or an application request) socket=-1
Mar 05, 2016 22:22:14:953 [1020] INFO - Network Service: Abandoning browse socket, it was closed.
Mar 05, 2016 22:22:15:902 [4276] WARN - NAT: UPnP, error mapping port 13825, error: The port mapping entry specified conflicts with a mapping assigned previously to another client, controlURL: http://192.168.1.1:5555/ctl/IPConn.
Mar 05, 2016 22:22:16:153 [4276] WARN - NAT: PMP, got an error: NATPMP_ERR_RECVFROM.
Mar 05, 2016 22:22:16:161 [4276] WARN - NAT: UPnP, error mapping port 13825, error: The port mapping entry specified conflicts with a mapping assigned previously to another client, controlURL: http://192.168.1.1:5555/ctl/IPConn.
Mar 05, 2016 22:22:16:574 [5732] INFO - Successfully retrieved OCSP response
Mar 05, 2016 22:22:16:885 [6560] WARN - MyPlex: Invalid response when mapping state (code=422):
Mar 05, 2016 22:22:31:776 [6064] INFO - Refreshing paths watched by LibraryUpdateManager
Mar 05, 2016 22:22:32:321 [1432] INFO - AutoUpdate: no updates available
Mar 05, 2016 22:22:36:498 [5668] ERROR - handle_stream_read error 335544539 short read
Mar 05, 2016 22:22:37:441 [5056] INFO - AutoUpdate: no updates available
Mar 05, 2016 22:22:41:841 [5992] ERROR - XML: Entity: line 1:
Mar 05, 2016 22:22:41:841 [5992] ERROR - XML: parser
Mar 05, 2016 22:22:41:841 [5992] ERROR - XML: error :
Mar 05, 2016 22:22:41:841 [5992] ERROR - XML: Start tag expected, ‘<’ not found
Mar 05, 2016 22:22:41:841 [5992] ERROR - XML: status=ok
Mar 05, 2016 22:22:41:841 [5992] ERROR - XML: ^
Mar 05, 2016 22:22:41:841 [5992] ERROR - Error parsing content.
Mar 05, 2016 22:22:41:841 [5992] ERROR - SSDP: Error parsing device schema for http://192.168.1.6:40001
Mar 05, 2016 22:23:52:347 [6916] INFO - AutoUpdate: no updates available
Mar 05, 2016 22:25:15:620 [4732] INFO - AutoUpdate: no updates available
Mar 05, 2016 22:28:32:132 [1472] INFO - Accepting fixed drive C:
Mar 05, 2016 22:28:32:132 [1472] INFO - Rejecting CD/DVD/BD-ROM drive D:
Mar 05, 2016 22:28:32:132 [1472] INFO - Rejecting CD/DVD/BD-ROM drive E:
Mar 05, 2016 22:28:32:132 [1472] INFO - Accepting fixed drive F:
Mar 05, 2016 22:28:32:132 [1472] INFO - Accepting fixed drive H:
Mar 05, 2016 22:30:22:709 [6596] INFO - Accepting fixed drive C:
Mar 05, 2016 22:30:22:709 [6596] INFO - Rejecting CD/DVD/BD-ROM drive D:
Mar 05, 2016 22:30:22:709 [6596] INFO - Rejecting CD/DVD/BD-ROM drive E:
Mar 05, 2016 22:30:22:709 [6596] INFO - Accepting fixed drive F:
Mar 05, 2016 22:30:22:709 [6596] INFO - Accepting fixed drive H:
Mar 05, 2016 22:30:47:864 [3016] INFO - Refreshing paths watched by LibraryUpdateManager
Mar 05, 2016 22:30:47:868 [2472] INFO - Notification: Scanning the “3D” section -
Mar 05, 2016 22:30:48:182 [2472] INFO - Notification: Library scan complete - Extra information may still be downloading from the Internet
Mar 05, 2016 22:30:48:550 [0408] WARN - MyPlex: Invalid response when mapping state (code=422):
Mar 05, 2016 22:31:17:298 [4152] INFO - Notification: Scanning the “3D” section -
Mar 05, 2016 22:31:17:500 [4152] INFO - Notification: Library scan complete - Extra information may still be downloading from the Internet

@kashyyyk said:
I’m unsure when it stopped but I’m not getting any extras for Movies or Music. I have Version 1.5.5.3634

Your log would say otherwise. Did you provide the wrong one?

Mar 05, 2016 22:22:10:217 [5836] INFO - Plex Media Server v0.9.15.6.1714-7be11e1 - Microsoft PC - build: windows-i386 english

Music videos are no longer available. The service that Plex used changed their business and no longer made them available to Plex. Movie trailers and extras should be working if you are using the Plex Movie Agent.

it was the most recent log

The date inside that log is from 2016. Did you happen to move you appdata folder and are looking in the old location? It’s easiest if you just use PlexWeb go to Settings \ Server \ Help \ Download logs. This will generate a zip file of all your logs. Attach that zip file to your next comment.