Hi y’all, I have a problem with my plex server. Certain files from the show Outlander are not recognized. Only a couple of episodes per season are showing up in plex, the rest is not. At first, the naming scheme was messed up. After I fixed all that, the same episodes are still showing up, and the rest is not.
I already tried all the things everyone suggested in other forum posts, but nothing is working. I also downloaded the WebTools plugin to find media files on disk that are not referenced in the database. The missing files do show up there. Does anyone know what is going wrong here? Could it be the video format is not supported? Or something else?
Thanks in advance for your help!
Thank you for your reply.
I did The Plex Dance and it didn’t work. My Plex server is installed on an old computer I am using as a nas/mediaserver. Is it a smart idea to copy all the Outlander files to my main pc and install Plex there too? That way I can see if the problem only persists on my mediaserver or if it are some codecs that are not supported.
Scan and make sure it’s all gone.
Clean Bundles (may not be necessary, but let’s at least try to do everything right).
Put Outlander in the test library on the PC.
If it works properly you’ll know some permissions or structuring on the NAS isn’t quite right - or you didn’t do all of the Plex Dance - and you were warned that wouldn’t work.
If it still doesn’t work:
You’ll need advanced support.
I’m the pretty receptionist with the great legs.
I am copying Outlander to my PC right now, I will give an update when it is finished.
And about removing Outlander from the NAS, because is it 250GB it takes a while to redownload. Moving it to somewhere outside Plex’s reach on the NAS would have the same effect right?
I also downloaded Emby on the NAS to check it it would show up in there. I didn’t need to change any permissions and it worked right away over there. So I suppose the permissions are correctly configured on my nas?
Well anyway I will post again when I tried it on my PC.
Create a folder on the NAS Drive in question Plex doesn’t look at.
You can Movie 250G there instantly.
Scan
Empty Trash
Clean Bundles
Move Outlander back where it was
Scan
If you want to start over with a new bundle you MUST Plex Dance.
There are no cheap substitutes.
The Plex Dance is so much a part of Plex I have a Folder on every single drive called:
On Deck
I can instantly remove anything from Plex in the blink of an eye Dance -and then move it back.
The Plex Dance only works if you follow the instructions - otherwise you’re wasting your time.
That’s my parting shot.
You’ll need advanced support that knows more about your storage/OS than I do.
Do you have more than one home user? If yes, does the identical problem happen to all the users?
About a month ago, my wife (separate managed user account) said she could not see some videos. I checked, and all other managed users were shown all
the videos.
I tried a bunch of stuff (including the Plex Dance), and nothing worked
until I deleted my wife’s managed user account, and then recreated it.
Be warned (and Plex will warn you as well), that if you do that, you will
lose all history/status of the account you just deleted. I recreated the
account with the same name. All the videos became available to the
new/recreated account immediately.
I am the only user in my home. I tried to transcode some files to mp4 (they were mkv), and then they showed up in Plex. So I am going to let my pc run overnight to transcode all those files to mp4, if that is what it takes to make it work. Very strange.
Plex deals perfectly ok with mkv files.
So transcoding is definitely not what caused Plex suddenly seeing your files. With individual files not showing in combination with Linux, my money is on a permission issue where Plex simply cannot see those files.
I know Plex supports mkv files, but I put the new mp4 files in exactly the same folder and now it works, so I think it must be some weird glitch. Thanks for the help though.
