Hey! Cyber security expert here 
Yeah, Hetzner hosts a number of shady sites and customers, as do most providers.
Thatâs not a valid reason to blanket ban them from using the software from that network.
Hope this was helpful!
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Please express your opinion elsewhere, as what youâre saying is unfounded and potentially damaging to the business. Normally, such statements can lead to legal consequences.
Just because you donât do crimes doesnât mean your neighborhood isnât one thatâs full of criminals. So weâre arresting you.
See how that works?
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This is the most idiotic way to deal with the problem. Youâre literally throwing many thousands of innocent users, who paid good money for your product, under the bus for the actions of others.
You should be targeting those who are breaking your ToS directly, and cancelling their Plex admin account(s), not banning entire IP ranges of the most popular and most affordable hosting providers in the world.
For goodness sakes, people who donât even share with anyone at all are getting punished because you guys canât come up with a fair solution to your own problems?
Shame on whoever came up with this ridiculous idea. We have supported Plex for years, many of us have bought merch and tried to support Plex. We all wish we never gave Plex a cent now.
Youâre treating your core base like garbage. Do you have any idea how many users donât have the ability to host from home?
What you guys are doing is sure to put Plex out of business in due time. Your supporters will go to Emby or Jellyfin. You arenât the only player in this space.
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Itâs absolutely NOT unfounded. Are you crazy? Do you even know anything about bulletproof hosting and the such? It seems you do not nor have you done any research. Anybody in âthe dark sides of the internetâ will tell you HETZNER is bulletproof.
Plex has their own network to PROTECT. I would ABSOLUTELY BAN any bulletproof host causing MY NETWORK problems.
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Sorry, I am not your bottle carrier. Please try doodle yourself for answers. Obviously itâs you who doesnât know. Reading can help. Or ask a lawyer if you donât understand what you read.
The matter at hand does not lie with Hetzner; they merely act as intermediaries by forwarding abuse warnings to their customers when corresponding reports are received. Itâs clearly unreasonable for a normal user to have their server banned by Plex for they are using Hetzner!
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Provide valid points or donât comment at all.
PS: Shouting âHETZNER IS CATERING TO CRIMINALSâ is not a valid point.
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Thousands of legitimate companies host their infrastructure there. They have a tremendous presence in the industry. Do I think thereâs room to criticize their business practices? Sure! And I could say the same about OVH, or Digital Ocean, or dozens of other providers who have lax policies around what they host. Does that make them evil criminal masterminds? Not in the slightest.
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Give it up my man. Your analogy doesnât work.
Please enlighten us, how is Hetzer different to dozens of other hosting providers. From the way you comment I assume you did a lot of research.
The comments here and on reddit are vastly different. Its amusing to see the difference.
Ya know, technically itâs safe to assume some of my taxes go towards feeding prison inmatesâŠThatâs catering to criminals. Literally.
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Your trolling is excellent!
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Itâs absolutely fine for you to say you have no idea what youâre talking about. Maybe you should give it a try, rather than pretending you have all this important knowledge that is impossible for you to share with anyone else⊠But, one last try, how about a really brief one or two lines about how Plex could be in breach of competition laws over free software and despite having no commercial relationship with any hosting providers (or offering services on their behalf).
If theyâre not working on a better solution, they better be ready to give back hundreds of thousands of dollars (maybe millions?) in refunds.
Everyone who bought a Lifetime Plex Pass, no matter how many years ago, should be getting a FULL refund should they request it. No excuses. If Plex wants to throw its user base under the bus, they should suffer the financial consequences themselves.
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For the record here I think Plex blocking a complete hosting provider is total BS regardless of the hosting providers reputation.
BTW everything I said before this still stands. Iâm clarifying my position though because there are other ways Plex can tackle this but with their extremely poor performance fixing ANYTHING without breaking SOMETHING ELSE is rare.
Perhaps Plex needs a dedicated team of say 5 people with a budget to actually subscribe to the sharing services when found and do actual investigation. Clearly Plex knows a lot of providers are using HETZNER because they are BULLETPROOF. They need to take it a step further to not alienate their customer base AGAIN.
Maybe they can re-hire the people they fired last month to do this job?
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I 100% agree. All they need to do is hire a team to perform âstingâ operations and get into these Plex shares selling access, confirm the admin accounts and terminate them one by one.
The actions they are taking now are lazy, rude, and low IQ.
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Absolutely 100%
Also, Any sharing provider can still stay on hetzner and just tunnel the communication to and from the Plex servers thru a tunnel at another datacenter. Unless Plex is going to proactively remove âCustom server access URLsâ from their product they are doing absolutely NOTHING by banning hetzcrap.
Unlimited ways around Plex shenanigans. Try harder Plex instead of alienating people. Do you not think the bad actors have not unlimited ways? This is how the internet was built just for THIS EXACT reason.
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