*NOT ANSWERED* Plex Sync is broken on Microsoft Surface Tablets

Plex Players Desktop Players
21

@marcelhehle said:
Sync is broken since years on all devices my devices.

It’s a slap in the face of paying customers to list this as a usable feature.

Yep. Works on every iOS and Android device j my house…anything that uses this lemon takes attempting to resend 200 times before I goes through.

22

Totally broken again - you can’t sync new items, and existing series just give an error of Expected X-Plex-Sync-Version: 2!

23

Unbelievably frustrating and disappointing. Switched from trying to plex sync to android due to unreliability / inconsistency, and now using the Windows app. As of the past ~2 versions of plex server, I am encountering the “Expecfted X-Plex-Sync version: 2” error as well. Really getting disappointed in Plex and their total lack of paying customer support (plex pass lifetime).

24

I have synced quite a bit with the Windows plex app on my microsoft surface, havent had any sync issues, theres 3 movies and 40 episodes or so on their atm

25

FYI, I wasn’t experiencing this until the last week or two but was able to (at least temporarily) work around the problem by uninstalling and reinstalling the app on my SP4.

Thanks @kryptonian !

26

Again, like others, deleting all synced content, then uninstalling and reinstalling the app seems to have fixed the issue!
Thanks to all the Plex support staff who assisted in this! (Hello…, empty echoes…, Nothing heard - OUT!`)

27

I still have the issues and have tried the troubleshooting tips twice. Fix please! Surface Pro 3

28

@Yogimax said:
Again, like others, deleting all synced content, then uninstalling and reinstalling the app seems to have fixed the issue!
Thanks to all the Plex support staff who assisted in this! (Hello…, empty echoes…, Nothing heard - OUT!`)

Didn’t work for me (Surface Pro 2017) - just deleted all sync media, deleted folder, uninstalled, cleared folders / cache, uninstall app then start again. Tried (unsuccessfully) to sync 1 TV show to SSD but fail.

Sync in general is so frustrating…
https://forums.plex.tv/discussion/302321/a-whinge-about-sync-then-several-requests-to-make-it-better#latest

29

I am considering trading a Mac/iPad combo for a SurfaceBook but Plex is important to me.

Is it not possible to just use Plex Media Player instead? It looks like it supports media syncing as well?..

30

@PlanetWilson said:
I am considering trading a Mac/iPad combo for a SurfaceBook but Plex is important to me.

Is it not possible to just use Plex Media Player instead? It looks like it supports media syncing as well?..

I don’t believe Plex Media Player supports syncing - only the UWP App has that support.

31

The web version allows local download of media files, but not syncing. Plex Media Player doesn’t support syncing, and in its current form, direct download also seems broken.

32

I’m also having this problem.
Extremely frustrating, especially after paying for a Plex Pass…

I may have to jump ship to Emby.

33

Trying to sync to a Surface pro 6, and it failing, I came here to find this. Is this still broken? Because it doesn’t work for me, over a year later.

34

Development has been stopped on the windows app for years but the devs are refusing to acknowledge this publicly.

3 Likes