Server Version#: 1.32.3.7089
Player Version#: 1.70.2.3845-31e96af6
OS: FreeNAS-11.3-U5
I’ve been getting “Not Authorized” a lot for the past 1 or 2 years, the only known fix I’ve seen online is to bomb the Preferences.xml token and claim a new one. I’ve done this before several times but didn’t ever help in the longterm, problem always came back. Figured I’d give it one more whirl but this time I can’t reclaim the server at all. My method of claiming, which has worked in the past, is to browse directly to :32400/web and then click the “Claim Server” button. But it just spins and times out after 15 seconds.
Relevant part of logs posted below (same thing happens each time I attempt to claim), please let me know if I need to post additional logs.
Jun 25, 2023 00:00:21.889 [0x808439000] DEBUG - Request: [192.168.1.4:50236 (Subnet)] POST /myplex/claim?token=xxxxxxxxxxxxxxxxxxxxo-9EhC (6 live) #2c3 GZIP
Jun 25, 2023 00:00:21.889 [0x808439000] DEBUG - [Req#2c3/HCl#49] HTTP requesting POST https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxxo-9EhC
Jun 25, 2023 00:00:36.992 [0x80a462000] DEBUG - [HttpClient/HCl#49] HTTP simulating 408 after curl timeout
Jun 25, 2023 00:00:36.992 [0x808439000] DEBUG - [Req#2c3] MyPlex: Did token exchange for claim (returnCode: 408)
Jun 25, 2023 00:00:36.992 [0x808439000] DEBUG - [Req#2c3] MyPlex: Got a token poked, let's act on it.
Jun 25, 2023 00:00:36.992 [0x808439000] DEBUG - [Req#2c3/HCl#4a] HTTP requesting GET https://plex.tv/api/v2/user/privacy?X-Plex-Token=
Jun 25, 2023 00:00:52.135 [0x80a462000] DEBUG - [HttpClient/HCl#4a] HTTP simulating 408 after curl timeout
Not sure how this will work on FreeNAS these days but
run it inside the container -OR- use the -p switch from a command line to give the absolute path to Preferences.xml.
Hey, thanks I think that script ran fine, it wasn’t actually modifying my Prefs file (maybe a permissions problem or something) but I made it echo the freshly generated token so that I could copy it in manually. Only problem is the PlexOnlineToken it gave me is unchanged from what it was before… so I’m not sure if that solved anything? My problem has been every few days I get “Not Authorized” messages and can’t watch or listen to anything on my plex, I tried to pinpoint which logs were the root of it, and found stuff like this that seemed maybe relevant:
Jun 24, 2023 20:37:23.172 [0x808d32d00] DEBUG - [Req#39f78/ViewStateSync] Starting
Jun 24, 2023 20:37:23.172 [0x808d32d00] DEBUG - [Req#39f78/ViewStateSync] Fetching user tokens
Jun 24, 2023 20:37:23.172 [0x808d32d00] DEBUG - [Req#39f78/ViewStateSync/HCl#542e] HTTP requesting GET https://plex.tv/api/v2/server/users/services?auth_token=xxxxxxxxxxxxxxxxxxxx
Jun 24, 2023 20:37:38.298 [0x80a851000] DEBUG - [HttpClient/HCl#542e] HTTP simulating 408 after curl timeout
Jun 24, 2023 20:37:38.298 [0x80aa38a00] DEBUG - [Req#39f78/ViewStateSync] MyPlex: using cached data for request for https://plex.tv/api/v2/server/users/services?auth_token=xxxxxxxxxxxxxxxxxxxx
Jun 24, 2023 20:37:38.298 [0x80aa38a00] DEBUG - [Req#39f78/ViewStateSync] No user tokens found; stopping
Restarting the PMS does fix it but still that’s very annoying. Any ideas on that?
