Can't claim server - token is null in xml

Plex Media Server NAS & Devices
1

Server Version#: 1.40.2.8395
Synology DS920+ running DSM 7.2.1.69057

Hi,

For a few weeks now, I’ve been getting the “you are not authorized” message, after years of running without issue on my DS920+.

Tried a bunch of things, the latest being removing the “online” settings from the Preferences xml file (kept a backup), but I’m now unable to claim the server.

Looking at the PMS log, I see these for example:

May 13, 2024 11:31:28.707 [140153107827512] DEBUG - Request: [192.168.1.65:59984 (Subnet)] POST /myplex/claim?token=xxxxxxxxxxxxxxxxxxxx6r6egL (21 live) #a5 GZIP
May 13, 2024 11:31:28.707 [140153107827512] DEBUG - [Req#a5/HCl#1e] HTTP requesting POST https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxx6r6egL
May 13, 2024 11:31:28.833 [140153118780216] WARN - [HttpClient/HCl#1e] HTTP error requesting POST https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxx6r6egL (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name 'plex.tv')
May 13, 2024 11:31:28.833 [140153107827512] DEBUG - [Req#a5] MyPlex: Did token exchange for claim (returnCode: -60)
May 13, 2024 11:31:28.834 [140153107827512] DEBUG - [Req#a5] MyPlex: Got a token poked, let's act on it.
May 13, 2024 11:31:28.834 [140153107827512] DEBUG - [Req#a5/HCl#1f] HTTP requesting GET https://plex.tv/api/v2/release_channels?X-Plex-Token=
May 13, 2024 11:31:28.948 [140153118780216] WARN - [HttpClient/HCl#1f] HTTP error requesting GET https://plex.tv/api/v2/release_channels?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxficate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name 'plex.tv')

Looking again at the xml file, PlexOnlineToken is empty.

If I restore the backup of that file, I once again get the “You are not authorized” error.

I’ve search online, including these forums, but haven’t found a solution yet, so hoping someone has an idea.

Thanks in advance,
Dan

2

Quick addition, I tried the “Uninstall & Reclaim When Reinstalling” steps, but it shows me this at the end of the installation:

image

3

If your server can’t talk to Plex.tv (DNS or Gateway) then fix that first.
These are in the DSM Control Panel → Network → Network interface

else

It’s a race condition (when there are no config errors) which is tough as heck to find. (after 2 years). Most cases are that a comm error causes the NULL to get written and lock it up

4

Hi ChuckPa, thanks for your reply.

The NAS can talk to Plex.tv, no idea why that error is shown. I got this working shortly after posting that screenshot actually. After that reinstallation attempt failed, I went to https://app.plex.tv/desktop/#!/settings/devices/pms and clicked Remove Server (which I had tried before and hadn’t worked).

This time it did work, and when I went to install Plex again on the NAS, it went straight through, without the “re-claim” option though. After that, it was just a question of setting up the libraries again and then it immediately picked up on all of my media, the DB (so the watched/unwatched data is the same for example), etc.

Weird…

Thanks again for taking the time to reply, appreciate it.

5

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