Not authorized - You do not have access to this server

Plex Media Server
1

Server Version#: 1.30.0.6442
Player Version#:

Hello,

After reading every thread I can find on the topic, I’m still stuck.

We recently set up a new Nighthawk Router/Mesh system in the house. Everything went smoothly, and Plex still had no issues. I went into the router the next day to set up port-forwarding again, and afterwards all of my Plex Libraries disappeared. Apparently I now have to reclaim my server, but I continue to get the ’ Not authorized - You do not have access to this server." I reverted the port-forwarding changes, but still the same error.

I’ve tried using the google DNS info as some of suggested, refreshed the tasks file that worked for others, but still am not able to claim my server. Any thoughts as to what I may be missing?

Thanks in advance!

2

Shut down Plex server using its trask tray icon.

Go into the Plex data folder, into the subfolder Cache and delete the file cert-v2.p12

Perform this procedure: You need to reclaim your server, but don't dare to touch the Windows Registry

Make sure not to use any 3rd-party firewall or anti virus software. Do also disable any web browser add-ins or ad blockers in the network/router.

3

Unfortunately neither method worked.

Method 1 resulted in:

We found an installed PMS, so far, so good

PMS Name detected as: TacoBell
PMS detected as been claimed
PMS owner detected as:

Start login towards plex.tv
We encountered an error!
Status code was:Unauthorized
Please try again

Method 2 resulted in the same error as before.

4

Are you using the local IP address of your server machine during the procedure? You must NOT use a domain name.
Is the IP range of your local network in one of the designated ranges for “private” use?

Try this registry file instead:

[-HKEY_CURRENT_USER\SOFTWARE\Plex, Inc.\Plex Media Server\PlexOnlineHome]
[-HKEY_CURRENT_USER\SOFTWARE\Plex, Inc.\Plex Media Server\PlexOnlineMail]
[-HKEY_CURRENT_USER\SOFTWARE\Plex, Inc.\Plex Media Server\PlexOnlineUsername]
[-HKEY_CURRENT_USER\SOFTWARE\Plex, Inc.\Plex Media Server\PlexOnlineToken]
[-HKEY_CURRENT_USER\SOFTWARE\Plex, Inc.\Plex Media Server\PreferredNetworkInterface]

[HKEY_CURRENT_USER\SOFTWARE\Plex, Inc.\Plex Media Server]
"PublishServerOnPlexOnlineKey"=dword:00000001
"ManualPortMappingMode"=dword:00000000
"LogVerbose"=dword:00000000

Rest like in the linked article.

5

The new registry file worked. Thank you for the help!

1 Like
6

Some preferences have been reset by this .reg file.
If you had intentionally modified them before, you might want to re-check
Settings - Server - Remote Access - ‘Show Advanced’ - “ Manually specify public port”
You need to re-enable this if you created a manual “port forwarding” in your router configuration for Plex.

Verbose logging has been disabled.
Keep it that way, and re-enable it only after explicit request by Plex support. And even then only temporarily.

7

Thanks again! So while I can once again claim my server, I’ve noticed that when I login to PlexWeb it’s now an indirect connection. When I try to ‘Manually specify a public port’ for remote access I end up losing access to all my libraries and have to start all over again reclaiming the server.

When I login to the plex server locally everything is fine, the issue now seems to be the remote connection. I’ve been toying with the settings, and went ahead and removed the port forwarding for the time being, but still cannot get a direct connection from PlexWeb.

8

Start here The Basics of Remote Access Troubleshooting

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