Not available outside your network

General Discussions
1

Plex Version: 1.1.3.2700
Modem: CTA-c1000a
Operating System: Windows 10 Home 64-bit
Browser: Google Chrome Version 52.0.2743.116 m (64-bit)
RAM: 16GB
Firewall: None
VPN: None
Steps tried:

  • Disabled & Reenable NAT & UPnP
  • Power Cycled modem as well as server
  • Uninstalled and reinstalled Plex Software

Issue Details: Unable to get Remote Access Working. It usually only works whenever it feels like it. Now it will not become enabled at all. There have been no recent updates to my modem or my network.

2

Full Logs zipped please?

3

@ChuckPa said:
Full Logs zipped please?

Note: I am still much of a n00b when it comes to Plex so I have zipped/rar’d the entire %LOCALAPPDATA%\Plex Media Server\Logs\ folder as I am not certain which one you need. Thank you!

4

Actually, that is perfect! Precisely what I needed. I’m going through it now and will post back as soon as i’ve gone through it.

5

You have a few problems.

First, if using IE 11, switch to FireFox or Chrome. There is an issue with IE 11.

Next, it looks like your media was once scanned, identified, and loaded only to disappear. It looks like it’s out on a network drive.

PMS doesn’t like it when it goes to look for media and it’s not there.

Also, what you’re seeing is probably because it’s trying to find the missing media and, while looking for it, is using the default ‘hourly’ library update interval. What happens in this case is a snowball effect. It gets more and more behind but will never catch up because the media is constantly coming back and then disappearing again (PMS detects changes such as that automatically).

In your log files, I see unending lists of:

Sep 07, 2016 07:32:50.913 [6996] DEBUG -       * Scanning Food Wars Season 1 Episode 11
Sep 07, 2016 07:32:50.913 [6996] DEBUG - Looking for path match for [H:\Family Friendly TV\Food Wars\Season 1\Food Wars - 1x11 - Pueblo, CO Slopper War.avi]
Sep 07, 2016 07:32:50.914 [6996] DEBUG - Path matched, we're reusing media item 98097
Sep 07, 2016 07:32:50.914 [6996] DEBUG -       * Scanning Food Wars Season 1 Episode 12
Sep 07, 2016 07:32:50.914 [6996] DEBUG - Looking for path match for [H:\Family Friendly TV\Food Wars\Season 1\Food Wars - 1x12 - Kansas City, MO BBQ Ribs War.avi]
Sep 07, 2016 07:32:50.915 [6996] DEBUG - Path matched, we're reusing media item 98098
Sep 07, 2016 07:32:50.915 [6996] DEBUG -       * Scanning Food Wars Season 1 Episode 13
Sep 07, 2016 07:32:50.915 [6996] DEBUG - Looking for path match for [H:\Family Friendly TV\Food Wars\Season 1\Food Wars - 1x13 - New Orleans, LA Po'Boy Sandwich War.avi]
Sep 07, 2016 07:32:50.916 [6996] DEBUG - Path matched, we're reusing media item 98099
Sep 07, 2016 07:32:50.916 [6996] DEBUG -       * Scanning Food Wars Season 1 Episode 14
Sep 07, 2016 07:32:50.916 [6996] DEBUG - Looking for path match for [H:\Family Friendly TV\Food Wars\Season 1\Food Wars - 1x14 - Philadelphia, PA Philly Cheesesteak War.avi]
Sep 07, 2016 07:32:50.917 [6996] DEBUG - Path matched, we're reusing media item 98100
Sep 07, 2016 07:32:50.917 [6996] DEBUG - Noting item as needing media analysis, scanning=0, streams=0, missing channels=0, streamability=0, size=0, time=1.
Sep 07, 2016 07:32:50.917 [6996] DEBUG - Turbo analysis on modified item 98100 [H:\Family Friendly TV\Food Wars\Season 1\Food Wars - 1x14 - Philadelphia, PA Philly Cheesesteak War.avi]
Sep 07, 2016 07:32:50.920 [6996] DEBUG - Updating media item 98100, size=183228934, metadata_item_id=67281
Sep 07, 2016 07:32:50.922 [6996] DEBUG - Updating part with ID=116832 [H:\Family Friendly TV\Food Wars\Season 1\Food Wars - 1x14 - Philadelphia, PA Philly Cheesesteak War.avi]
Sep 07, 2016 07:32:50.922 [6996] DEBUG -       * Scanning Food Wars Season 1 Episode 15
Sep 07, 2016 07:32:50.922 [6996] DEBUG - Looking for path match for [H:\Family Friendly TV\Food Wars\Season 1\Food Wars - 1x15 - Chicago, IL Deep Dish Pizza War.avi]

Please notice where it says reusing. This tells us it already knew about it but now has ‘found it again’. Why? is the question.

I suggest a few changes to your Settings - Server - Library in addition to the administrative task you must perform to ensure your media doesn’t “disconnect”.

If the Plex/Web UI is 100% locked up, you will need to stop PMS, go into the AppData and find “Preferences.xml”. When you find it, you need to delete it.
When you restart PMS, it will not have the basic EULA acceptance flag (that you did) and wait for you to accept again. Opening your browser to the command port (http://127.0.0.1:32400/web) in Chrome or FireFox (IE 11 is a a known issue) will put you back in control to make the changes I show below.

I then recommend you take a good look at how media is named. The better it is named, the faster it’s matched. I can match 7000+ Television episodes in a couple hours. I can match 90,000 episodes (796 Series) in 21 hours if this helps you understand how quickly it should run. From what I can see, you have a good grasp on it and mostly in place. Something must have slipped by.

If you have multiple Library sections, Update 1 section at a time AFTER you have confirmed your network storage isn’t going to keep dropping out on you.

g6vhkulaxtkh.png1042×773 50.6 KB

6

I’m continuing with looking at the rest of the issues and will post further as i finish

7

@ChuckPa said:

First, if using IE 11, switch to FireFox or Chrome. There is an issue with IE 11.

I am using Google Chrome Version 52.0.2743.116 m (64-bit)

Next, it looks like your media was once scanned, identified, and loaded only to disappear. It looks like it’s out on a network drive.

PMS doesn’t like it when it goes to look for media and it’s not there.

Also, what you’re seeing is probably because it’s trying to find the missing media and, while looking for it, is using the default ‘hourly’ library update interval. What happens in this case is a snowball effect. It gets more and more behind but will never catch up because the media is constantly coming back and then disappearing again (PMS detects changes such as that automatically).

In your log files, I see unending lists of:

Please notice where it says reusing. This tells us it already knew about it but now has ‘found it again’. Why? is the question.

This is very strange as I just added that specific folder and this was the first time I had ever added it

If the Plex/Web UI is 100% locked up, you will need to stop PMS, go into the AppData and find “Preferences.xml”. When you find it, you need to delete it.

I am currently in %LOCALAPPDATA%\Plex Media Server\ and there is no “Preferences.xml” in any of the directories. Windows search could not find anything either.

I then recommend you take a good look at how media is named. The better it is named, the faster it’s matched. I can match 7000+ Television episodes in a couple hours. I can match 90,000 episodes (796 Series) in 21 hours if this helps you understand how quickly it should run. From what I can see, you have a good grasp on it and mostly in place. Something must have slipped by.

Yeah, I use filebot and any other sources that I can find to properly rename everything I rip and obtain.

If you have multiple Library sections, Update 1 section at a time AFTER you have confirmed your network storage isn’t going to keep dropping out on you.

I definitely make sure that one library is scanned at a time as I figured out the hard way that if you try to do multiple scans at once things tend to not work correctly.

I replied in bold. Thank you so much for your help. But have hit a brick wall.

8

@ChuckPa said:
I’m continuing with looking at the rest of the issues and will post further as i finish

Thank you very much. I will reply as you post updates.

9

Update:

It looks like you’re seeing what I’m currently working with one of the dev’s on.

I can only report that I’m about to get ‘test builds’ to which of two possible solutions is best.

If this works out, He’ll put it through for release. I have no influence / control over when it will be seen but suspect it will make the next release…It’s very hard to gauge with the parallel beta effort.

10

Personal note: I love and swear by FileBot. It never misses. I use {n}/Season {s}/{n}.{s00e00}.{t} format. flawless :

11

@ChuckPa said:
Update:

It looks like you’re seeing what I’m currently working with one of the dev’s on.

I can only report that I’m about to get ‘test builds’ to which of two possible solutions is best.

If this works out, He’ll put it through for release. I have no influence / control over when it will be seen but suspect it will make the next release…It’s very hard to gauge with the parallel beta effort.

Ahhh bummer! Glad to at least have somewhat of an answer now and assume I am not alone with this problem. It’s so strange because it **just **started doing this today out of nowhere.

Hoping that it does not take too long and that the fix is in the next release. Kinda discouraging but I do have an understanding that “things happen” all the time with this sort of thing.

@ChuckPa said:
Personal note: I love and swear by FileBot. It never misses. I use {n}/Season {s}/{n}.{s00e00}.{t} format. flawless :

Ohh, I would look into changing everything I already have to that format but 5tb+ of content would take forever and a day. I usually have no issues due to file name structure. I usually just have issues with sporting events, etc.

Again, thank you so much for your help…and if you happen to remember me when they finally do make the updated release with this fix, please do not hesitate to PM me and let me know. It would be much appreciated.

12

Actually, It doesn’t take long to rename it. I do it series at a time. I have 7 TB of television and another “almost 7” of movies.

I agree, date-based events are like data-based tv shows. You might want to check out the {plex} naming template in FileBot now. :smiley:

13

@ChuckPa said:
Actually, It doesn’t take long to rename it. I do it series at a time. I have 7 TB of television and another “almost 7” of movies.

I agree, date-based events are like data-based tv shows. You might want to check out the {plex} naming template in FileBot now. :smiley:

The one main issue I encounter the most is with Bar Rescue. Filebot & the Wikipedia list are inaccurate and do not match up with the episode list on the official bar rescue website and it keeps remaining the entire series incorrectly. I will give the {Plex} Naming template a shot. Thanks!

14

If you’re finding that TheTVDB has the listing wrong (where FileBot) and Plex get it, Tell them. Show them what’s right by submitting the corrections and citing the references. They will fix it