This is my first time posting, but I’m a long time Plex user. This is hosted on a QNAP T470 with an i7 16gb of ram. Ever since I updated Plex to this latest version, and did the media library update, none of my video’s will play anymore. Not sure what happened, but the video files are present, and things have been working for years up until this point. I am at a loss here, hoping somebody can help me.
Do you have transcoding disabled or have a limit on the number of transcodes set?
Settings - Server - Transcoder - Show Advanced
Also, are there any Paused playback sessions which are holding slots open?
Your logs are showing limits are active.
Dec 06, 2021 16:29:44.862 [0x7fd3f6a26b38] DEBUG - [Transcode] Streaming Resource: Reached Decision id=15220 codes=(General=2000,Neither direct play nor conversion is available. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=4002,Not enough CPU for conversion of this item.)
Dec 06, 2021 16:29:44.861 [0x7fd3f6a26b38] DEBUG - [Transcode] MDE: Injustice: media must be transcoded in order to use the dash protocol
Dec 06, 2021 16:29:44.861 [0x7fd3f6a26b38] DEBUG - [Transcode] MDE: Injustice: no direct play video profile exists for mp4/MP4/h264
Dec 06, 2021 16:29:44.861 [0x7fd3f6a26b38] DEBUG - [Transcode] MDE: Injustice: no direct play video profile exists for mp4/MP4/h264/aac
Dec 06, 2021 16:29:44.862 [0x7fd3f6a26b38] DEBUG - [Transcode] MDE: Injustice: Direct Streaming is disabled, so video stream will be transcoded
Dec 06, 2021 16:29:44.862 [0x7fd3f6a26b38] DEBUG - [Transcode] MDE: Injustice: no remuxable profile found, so video stream will be transcoded
Dec 06, 2021 16:29:44.862 [0x7fd3f6a26b38] DEBUG - [Transcode] MDE: Cannot direct stream video stream due to profile or setting limitations
Dec 06, 2021 16:29:44.862 [0x7fd3f6a26b38] DEBUG - [Transcode] Scaled up video bitrate to 7500Kbps based on 1.500000x fudge factor.
Dec 06, 2021 16:29:44.862 [0x7fd3f6a26b38] DEBUG - [Transcode] MDE: Injustice: Audio Direct Streaming is disabled, so video's audio stream will be transcoded
Dec 06, 2021 16:29:44.862 [0x7fd3f6a26b38] DEBUG - [Transcode] MDE: Cannot direct stream audio stream due to profile or setting limitations
Dec 06, 2021 16:29:44.862 [0x7fd3f6a26b38] DEBUG - [Transcode] MDE: Injustice: selected media 0 / 26128
Dec 06, 2021 16:29:44.862 [0x7fd3f6a26b38] DEBUG - [Transcode] Streaming Resource: Reached Decision id=15220 codes=(General=2000,Neither direct play nor conversion is available. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=4002,Not enough CPU for conversion of this item.)
Dec 06, 2021 16:29:44.862 [0x7fd3f78c7b38] DEBUG - Completed: [216.150.237.98:31029] 200 GET /video/:/transcode/universal/decision?hasMDE=1&path=%2Flibrary%2Fmetadata%2F15220&mediaIndex=0&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=wan&addDebugOverlay=0&autoAdjustQuality=1&directStreamAudio=1&mediaBufferSize=102400&session=xq3bh4wwgbhakukpqiotvra5&subtitles=burn&Accept-Language=en (25 live) TLS GZIP 5ms 620 bytes (pipelined: 21)
Dec 06, 2021 16:29:44.928 [0x7fd3f6962b38] DEBUG - Request: [216.150.237.98:31029 (WAN)] GET /:/timeline?ratingKey=15220&key=%2Flibrary%2Fmetadata%2F15220&playbackTime=0&playQueueItemID=81332&state=error&hasMDE=1&context=home%3Ahub.home.movies.recent&row=2&col=7&time=0&duration=57000 (25 live) TLS GZIP Signed-in Token (jodokast89)
Dec 06, 2021 16:29:44.928 [0x7fd3f6962b38] WARN - Could not convert "state" ("error") to the correct type
Dec 06, 2021 16:29:44.929 [0x7fd3f78eab38] DEBUG - Completed: [216.150.237.98:31029] 400 GET /:/timeline?ratingKey=15220&key=%2Flibrary%2Fmetadata%2F15220&playbackTime=0&playQueueItemID=81332&state=error&hasMDE=1&context=home%3Ahub.home.movies.recent&row=2&col=7&time=0&duration=57000 (25 live) TLS GZIP 0ms 384 bytes (pipelined: 22)
How would I check if there is payback sessions open? Under my user I cleared the two I had. I was playing with limits to see if that was causing my issues to no avail. Not sure if I have mentioned it but I have rebooted the NAS (twice) also. I have attached a fresh set of logs as well. Plex Media Server Logs_2021-12-07_14-29-29.zip (4.0 MB)
“Clean Bundles” is the process where PMS looks at all the metadata.
Everything in use (active in the DB) , including those you’ve done manually, are retained .
If/when there is old and unused metadata out there , “Clean Bundles” removes those pieces.
