Not getting HW transcoding with Intel i7-8700 Coffee Lake CPU

Plex Media Server Desktops & Laptops
2

not a lot to go on, we need more info.

have you read the whole thread @ Plex, 4k, transcoding, and you ?

yes it’s long, no it may not spell out your exact solution, but should help inform and give you some place to start.

more questions;

  • what does the plex dashboard tell you about the stream? does it have (hw) on either line?
  • what does the logs tell you? look for lines near mde: and tpu:
  • what about the server, is it local? it it a virtual machine or real hardware ?
  • is it all videos or only certain ones ?
  • do you have tone mapping enabled or disabled? tone mapping on windows uses the cpu, so you may be using hw transcoding, but be bogged down by tone mapping.
  • what clients are you using? are they local or remote? not all clients support HD audio. not all clients support all types of subtitles. either/both of which can cause video to be transcoded?

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