Not Receiving Push Notifications

Plex Media Server Desktops & Laptops
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Server Version#: 1.27.0.5897
Player Version#: 9.3.0.32977

I am not receiving any notifications at all on my Plex mobile app from my server.

  • Push notifications in enabled on the server under General
  • All notifications are enabled in the Android app under Settings, Notifications
  • On the phone, Notifications are ALLOWED for the Plex app.

I am not receiving any notifications; namely I have expected notifications after adding new media to the library, after the backups finish, and most importantly, when managed users begin playback.

How do I diagnose this issue?

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Try clearing the cache on your phone for the app or re-logging into it. Notifications are working fine for me.

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Thanks; I also tried removing and re-installing the app. No change.

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I filtered the server logs for “notif” and found these.

Jun 16, 2022 07:54:01.609 [0x7eff4adeeb38] Debug — Request: [192.168.1.149:58499 (Subnet)] GET /:/websockets/notifications (7 live) TLS GZIP Signed-in Token (obl918) (Chrome)
Jun 16, 2022 07:54:06.370 [0x7eff4d019b38] Debug — NotificationStream: Removing because of close
Jun 16, 2022 07:54:06.411 [0x7eff4d019b38] Debug — Completed after connection close: [192.168.1.149:58499] -3 GET /:/websockets/notifications (8 live) TLS GZIP 4801ms 136 bytes
Jun 16, 2022 07:54:06.748 [0x7eff4b2b8b38] Debug — Request: [192.168.1.149:58512 (Subnet)] GET /:/websockets/notifications (11 live) TLS GZIP Signed-in Token (Guest)
Jun 16, 2022 07:54:15.544 [0x7eff483e6b38] Debug — Push: Sending notification tv.plex.notification.playback.started to 1 users.
Jun 16, 2022 07:54:15.544 [0x7eff483e6b38] Debug — HTTP requesting POST https://notifications.plex.tv/api/v1/notifications
Jun 16, 2022 07:54:16.027 [0x7eff4cd90b38] Debug — [HttpClient] HTTP/2.0 (0.5s) 201 response from POST https://notifications.plex.tv/api/v1/notifications
Jun 16, 2022 07:58:26.087 [0x7eff4d019b38] Debug — NotificationStream: Removing because of error
Jun 16, 2022 07:58:26.087 [0x7eff4d019b38] Debug — Completed after connection close: [192.168.1.149:58512] -3 GET /:/websockets/notifications (4 live) TLS GZIP 259339ms 5248 bytes

Is it normal to see “removing because of close” and “removing because of error?”

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That, I sadly can’t answer. Are those the notifications you’re looking to get on your device? That’s just for a stream starting or stopping - not for newly added items.

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I actually care most about streams starting. I was not receiving any notifications at all.

But, I just now received a stream starting notification, albeit a slightly old one…

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Nope, should look like:

Jun 16, 2022 15:01:42.806 [10884] DEBUG - Butler: backed up your database
Jun 16, 2022 15:01:42.814 [10884] DEBUG - Push: Sending notification tv.plex.notification.admin.database.backup to 1 users.
Jun 16, 2022 15:01:42.814 [10884] DEBUG - HTTP requesting POST https://notifications.plex.tv/api/v1/notifications
Jun 16, 2022 15:01:42.815 [20188] DEBUG - Webhook: Delivering admin.database.backup event by user dane22 (1) to 1 hooks.

I’ll have to use a lifeline and ask a friend about your case sadly :frowning:
Will be back as soon as I get a feedback from the devs

2 Likes
8

So, we’ll need a zip with the entire PMS Logs directory, right after reproducing

Also can you confirm, that the device you want to receive the notification on is either an Galaxy 10 or 22?

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Thanks. Yes, I am using primarily a Galaxy S22, but also an S10 and an S9.

The problem seems to be intermittent. The next time I realize it is not working I will try to get the full log directory.

1 Like
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