Server Version#: 1.25.6.5577 Player Version#: 8.30.1.31022 (b7faf36f) Hi, I am having an issue, which (after some investigation) appears to be that my NVIDIA Shield client Plex app will not direct play HEVC High Tier files - e.g., according to MediaInfo those with: Format Profile Main 10@L…

Example from log of a file that won’t play: Feb 24, 2022 11:29:40.411 [0x7efcdf80ab38] DEBUG - [Transcode] Codecs: 10-bit HEVC test succeeded Feb 24, 2022 11:29:40.414 [0x7efcdf80ab38] DEBUG - [Transcode] MDE: Selected protocol hls; container: mkv Feb 24, 2022 11:29:40.414 [0x7efcdf80ab38] DEBUG - …

there’s a new “experience” update that I did last week or so? Installed?

Yes, I’m on the “latest and greatest”

Very happy to provide logs for this issue. I have had a look at playing back the same video file on both NVIDIA Shields that I have (one where it works, and one where it doesn’t). The two logs aren’t really anything alike as far as I can tell (though they are both very busy!) so I may have missed …

I’m still seeing the colorspace incompatibility that you had in your other issue. Can you post the Plex XML info , or the MediaInfo for a video that works and one that doesn’t?

[image] FlaTechNole21: e MediaInfo for a video that works an Thanks for response. To be clear - it’s the same issue, I just don’t get it. Some 4K HDR files work; some don’t. The distinguishing feature seems to be whether they are High Tier or not. I’ll download some of the corresponding i…

3 that work OK: Hastebin: Send and Save Text or Code Snippets for Free | Toptal® Hastebin is a free web-based pastebin service for storing and sharing text and code snippets with anyone. Get started now. 3 that don’t: Hastebin: Send and Save Text…

If the “high” tier is the issue, there should be something in the server logs about it being invalid in regards to the profile (Augmented Shield TV). You can check again or attach the entire log entry for the video, not just the snippet above.

Here’s a log of the file playing on the shield that’s connected to the new OLED TV, where it works: Hastebin: Send and Save Text or Code Snippets for Free | Toptal® Hastebin is a free web-based pastebin service for storing and sharing text and code snippets with anyone. Get started now. …

And here’s the corresponding mediainfo details: Hastebin: Send and Save Text or Code Snippets for Free | Toptal® Hastebin is a free web-based pastebin service for storing and sharing text and code snippets with anyone. Get started now.

NVIDIA Shield client will not direct play HEVC High tier files

Plex Media Server

jamesk March 4, 2022, 11:52am 20

Had a bit of a meltdown at home and wasn’t able to do this, but I now think that hardware transcoding my not be working at all on my server, so I’ve started a new thread!

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NVIDIA Shield client will not direct play HEVC High tier files

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