Nvidia Shield Plex Client - Won't Playback Content that Web Player can

Server Version#: 1.22.0.4163 (windows pc)
Player Version#: 8.14.1.23548 (88dd4b13) nvidia shield

I believe to play this content i used to have to use the old player but i don’t think that’s even an option anymore in the advanced settings. I’m not sure what verbose logging is or isn’t so i’m only got to play a log snippet here and hope i’m not sending something i shouldn’t… I have a bunch of these files that will play on the web client but not on nvidia shield plex client.

if I time it just right (have about 2 seconds) i can go into playback settings and select convert automatically but that option doesn’t show up until a few seconds in an the playback error crashed about 2 seconds later… so even though i’m quick, i’m about succesfull 1 out of 4 times.

the convert automatically option is not available before playing on the title screen in playback settings. only “select subtitles”

Any advice?

plexconvertcrash.txt (50.6 KB)

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