“Convert automatically” not working with PMS Shield Pro 2019

Server Version#: 1.21.3.4021
Player Version#: 8.13.1.23036 (f1e7d9a8)

Hello,

The convert automatically function does not seem to work with the PMS server of my Shield Pro 2019.

If I activate this function on my players (Android MiBox, Android app on my phone), and I play a reading, I have the waiting circle that starts to spin endlessly. Playback never starts, and a glance at Plex Dash confirms that absolutely nothing is happening.

The Shield’s server is able to transcode manually without a problem since I use it when I am connected to networks with low bandwidth.

My PMS is connected to the internet with fiber (400 Mbit / s Up, limited to 100 in the Plex settings).

Does the “Convert automatically” function work on the Shield Pro 2019?

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