OFDB plugin PROBLEM under Windows Server 2012

Dev Community Dev/API Corner
1

Hi guys,

Lately, the OFDB opened up for TV series and I hoped to get the same benefits for my German TV series libaries as for my movie libaries (German critics ratings, German titles, German FSK ratings).

I have two PMS servers. One is running under QNAP and one is running under Windows server 2012.

PMS server software: Both PMS are v1.8.1 (most actual Plex Pass version). Both server settings are exactly the same.

Plugin: Both PMS have the most actual OFDB plugin enabled (checked the plugin’s code for the latest changes).

Libraries: Both PMS have TV series libraries configured to use TheTVDB agent and are configured as “German” language.

THETVDB agent:
Both agents are configured exactly the same way with the OFDB plugin on top (before TheTVDB) with all checkboxes checked. I installed the QNAP version long time ago and it properly self-updated to the most recent version. I just installed it under Windows PMS a few days ago because the Windows PMS does not have any Movie libraries.

The Problem:
On QNAP, when I refresh the metadata of a TV series which already has been properly identified, I get the OFDB metadata (which can be easily identified with the FSK rating which has been changed recently from “de/xy” to “FSK xy”.

If doing the exact same thing on the same series on my Windows server, I do NOT get the OFDB metadata. In fact, I never get these OFDB data for any series under Windows.

Oh, and I restarted the Windows server machine including Plex PMS already.

It seems that OFDB plugin is either missing something, or has a rights problem or whatever…
Can somebody help me to get to the root of my problem?

Thank you in advance.

2

Please refresh an item in your library (on the Windows install) and then grab the log file com.plexapp.agents.ofdb.log.

Ref: Channel Log Files

3

Here you go.

4

Any news on this?

5

It looks like there is a problem with Python from the Framework.bundle?!
I am not able to trace it down… any help on that?

6

Forgot: I am using the most actual version of PMS 1.8.3
Did a fresh install of the OFDB plugin there via channel install button.

7

If you Google return Framework.objects.Redirect(self._core, handlers[0].prefix) you find 1 result only, but no solution. I don’t know why PMS is requesting /root at all. It does not do that on my OSX install, for any agent. The only thing I can suggest is doing a fresh new install of PMS…

8

Just cleared the pliug-ins caches, deleted the framework.bundle plus the services.bundle and did a repair install on Windows.

After a couple of minutes… it worked. Problem solved.

9

@rossinior said:
Just cleared the pliug-ins caches, deleted the framework.bundle plus the services.bundle and did a repair install on Windows.

After a couple of minutes… it worked. Problem solved.

Excellent! Good to hear! Weird thing is, I just did an install of OFDB on my Windows 10 test machine and I get the exact same error in my log files! :neutral: