How do I reclaim my NAS? Plex on my older Qnap server says “claim it now” but the new one does not. I used Putty to SSH into the NAS, but the instructions do not work. Where did Plex install the PlexData path and the files needed to reclaim?
Claiming a PMS server via a browser- can’t work because not on the same IP range due to high speed NIC.
I used Putty to SSH into my NAS as per the instructions “cd /share/PlexData"do not work as there is no such path.
Using PlexMediaServer, but “chmod +x claimpms.sh" does not work in that directory. Putty returns this:
chmod: claimpms.sh: No such file or directory
The PlexMediaServer directory has this:
CrashUploader* Plex Media Fingerprinter* Plex SQLite*
etc/ Plex Media Scanner* Plex Transcoder*
lib/ Plex Media Server* Plex Tuner Service*
Library/ Plex Relay* Resources/
Plex Commercial Skipper* Plex Script Host*
Plex DLNA Server* plex.sh*
The Plex instructions seem wholly inadequate to define the path that Plex uses on Qnap:
I note that other servers like Audiobookshelf do not have this issue with a logout and password change. Why does Plex have this problem?
Like so many Plex users, I am locked out after changing my password at their request. I’ve tried to follow @ChuckPa ‘s advice. I have downloaded the tar.gz file. I have copied it into the Public folder on my QNAP. I have installed Putty and connected to the command line on my QNAP. Then I am stuck. What do I type in on the command line? I’m sorry to be so thick - I’ve never done any of this before. Thanks in advance for your help
I have no “Public” folder on my Qnap NAS to put it in. The “Public” folder is DANGEROUS and a vector for attack and infection. No one should have one, and on the advice of Qnap, I do not have it.
So where is this file supposed to go on a Qnap that does not have the inherently insecure “Public” folder?
Thanks. I will trust this third party software on your guarantee.
However, I have no “Public” folder on my Qnap NAS to put this software in. The “Public” folder is DANGEROUS and a vector for attack and infection. No one should have one on a Qnap NAS, and on the advice of Qnap support, I do not have it.
So where is this file supposed to go on a Qnap that does not have the inherently insecure “Public” folder?
Hi @ChuckPa . Thanks so much for your detailed reply but I’ve wrongly let you think I understand SSH and all this stuff. So far,
I have downloaded the tar.gz from your link.
On my QNAP, I have 3 directories visible at the top level: Multimedia, Public and Recordings.
So I put the tar.cz into Public
I’ve installed PuTTY and successfully connected to my QNAP.
I don’t understand the commands, but have tried to follows yours above.
Once logged in, I get a Console Management menu plus a final option “Q” to exit the menu
Console Management - Main menu |
| |
| 1: Show network settings |
| 2: System event logs |
| 3: Reset to factory default (password required) |
| 4: Activate/ deactivate a license |
| 5: App management |
| 6: Reboot in Rescue mode (w/o configured disk) |
| 7: Reboot in Maintenance Mode |
| Q: Quit (return to normal shell environment)
I’ve chosen Q and seem to be at the top level of the QNAP. Am I?
I tried to access the Public directory using cd /Public but get message “there is no such file or directory”
I did access a “Share” directory using cd /Share and wondered if that was the same directory as Public
11. I tried to run “tar xf UserCredentialReset-1.0.9.tar.gz” but it failed, presumably as I’m in wrong directory
12. I tried to find a “Public” subdirectory of “Share” but there is none - I get the same error message
What should I do next? Please give me simple step-by-step instructions Many thanks
What was the output? Did it say “Claim completed without errors”?
If so, you’re good to go. Start Plex Media Server if it is not already running and see if you can access your server.
Example: Running on Ubuntu. Output on QNAP will be similar.
$ sudo ./UserCredentialReset.sh claim-Wm47xV4QEZsTDvb9zy3s
Plex Media Server user credential reset and reclaim tool (Ubuntu 24.04.3 LTS)
This utility will reset the server's credentials.
It will next reclaim the server for you using a Plex Claim token you provide from https://plex.tv/claim
Using given claim token: 'claim-Wm47xV4QEZsTDvb9zy3s'
Stopping PMS
Clearing Preferences.xml
Getting new credentials from Plex.tv
Claim completed without errors.
Username: FordGuy61
Email: <redacted>
Starting PMS
Complete.
$
The tar.gz file is not working. The instructions do not list the commands to extract and run it.
I can get to the Plex directory on the NAS and I would like to use the far simpler “chmod +x claimpms.sh" command, but once again, Plex’s directions are all wrong.
I want to know what Plex directory to run that command in. Can you please provide accurate instructions to reclaim my own server using your software that I paid for?
Many thanks