18 days ago I posted a thread looking for support with your product. I have not received a single response. Perhaps my expectations are wrong but I would think that as a paying customer I would get better support.
Forums may be an appropriate place to support those that do not pay for your product but this method is simply not acceptable to support the people that are paying for your product.
Agreed. The forum “support” model is not good enough for a paid product.
There are various bug reports in the forums that receive no feedback, so one can’t even tell if Plex:
A ticket system would be nice. I certainly understand that they likely would be bombarded with random support requests unrelated to Plex itself but there are certainly situations where that model is much better.
