Panasonic JZ1500 not playing Direct Stream

[FordGuy61]

@Jdunbar8

Thus the JZ1500 is just detected as „generic“ and there is a transcoding going on when using the native Panasonic Plex app instead of providing a Direct Play.

Asked & answered:

4K (HEVC Main 10 HDR) on QNAP Plex Media Server

Panasonic gave Plex a specific list of series, it does not cover an entire family of products. Is you TV model JZW2004 (OLED) (2021). If it is then there’s a bug and we might not be reading the model number properly. Please enable “send logging to server” in the Plex app on the TV, try to play something, then grab the server logs. Also provide me a screenshot of the about page in the app so I can see what else the TV has identified.