Panasonic TV from supported list actually not supported?

Plex Players Smart TVs
1

Server Version 1.28.1.6104:
Player Version 5.44.6:
Device: Panasonic TV TH-40GX700Z (2019, New Zealand)

Hi, the TV is on the list of supported devices (https://support.plex.tv/articles/204080173-which-smart-tv-models-are-supported/), yet it does not play a single h265/HEVC UHD (4K, HDR,…) content without transcoding to 1080p. There is a native Plex app on the TV with the latest firmware and the TV is on thee list of supported TVs.

  • When play using the TV Plex app, the server uses “Plex for Smart TVs — Generic” profile and keeps transcoding all content.

  • When I use DLNA, it uses “Generic” profile and keeps transcoding AC3 and AAC, and h265/HEVC to h264 1080p.

  • When I use a DLNA profile adjusted specifically for the TV, it runs the profile, and yet it starts transcoding. It even transcodes 1080p h264 to 1080p h264. This is really strange. I used a similar DLNA profile on an older Panasonic TV, and it always worked.

The adjusted profile for the TV – it runs the profile, but keeps transcoding anyway.
Panasonic Viera TH-40GX700Z.zip (3.9 KB)

What is wrong with Plex? (both, DLNA and the app)

Thanks

2

It is on the list of devices with Limited Support, which means that

Specific Playback Capabilities

The “Plex for Smart TVs” app supports the following limited capabilities for video and audio playback.

Video:

  • Bit Rate: 4Mbps max
  • Resolution: 1080p max
  • Bit Depth: 8
  • Codec: H.264
  • Container: mp4, mpegts, mov
  • Audio: AAC, 2 channels

is the maximum what you can direct play with this app. So HEVC, 4k, or HDR is out of the question, I’m afraid.

3

I see, but why does the DLNA profile not work? (And it worked on an older TV)

4

Any idea why the DLNA profile does not work, or why it transcodes everything?
Panasonic Viera TH-40GX700Z.zip (1.3 KB)

I can send you my server logs if it helps.

5

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